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Manager, Integration Solutions

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Firework

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Location:
China , Shenzhen

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Our team is growing! We’re looking for an experienced Manager, Integration Solutions to provide deep technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.

Job Responsibility:

  • Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
  • Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
  • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
  • Be a technical voice of the customer
  • work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
  • Triage and resolve bugs and other technical issues throughout the customer journey
  • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

Requirements:

  • Bachelor's degree, preferably in Computer Science or other technical field
  • 5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
  • Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required
  • Excellent communication and presentation skills with various technical and non-technical audiences
  • must have strong empathy and emotional intelligence with diverse customers
  • Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven.
  • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
  • Start-up, team-oriented mentality
  • Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.

Nice to have:

  • Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus
  • Knowledge of Wordpress, Shopify is a plus

Additional Information:

Job Posted:
February 17, 2026

Work Type:
Remote work
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