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Our team is growing! We’re looking for an experienced Manager, Integration Solutions to provide deep technical expertise to support the pre- to post-sales process with enterprise customers. You have a deep understanding of Firework’s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
Job Responsibility:
Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
Be a technical voice of the customer
work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
Triage and resolve bugs and other technical issues throughout the customer journey
Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
Requirements:
Bachelor's degree, preferably in Computer Science or other technical field
5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required
Excellent communication and presentation skills with various technical and non-technical audiences
must have strong empathy and emotional intelligence with diverse customers
Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven.
Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
Start-up, team-oriented mentality
Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.
Nice to have:
Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus