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As a Manager of Inside Sales, you’ll lead a high-performing team of Inside Sales Representatives and Sr. Inside Sales Representatives focused on managing the end-to-end renewal process for our Mid-Market, Enterprise, and Strategic customers. Your team will cover renewals across LOA, TBH, and complex or multi-org accounts, ensuring a best-in-class experience for every customer while driving predictable retention and growth outcomes. You’ll play a key leadership role in building an inclusive, high-performance culture rooted in coaching, collaboration, and accountability. You’ll also partner closely with Sales Managers, Customer Success, and cross-functional partners to ensure alignment on renewal strategy, forecast accuracy, and execution on strategic accounts.
Job Responsibility:
Hire, onboard, and coach Inside Sales Representatives and Sr. Inside Sales Representatives to provide consistent 1:1s, career development support, and skill-based coaching on negotiation, forecasting, and customer engagement
Own NRR performance for assigned renewals, while monitoring and managing to key KPIs including forecast accuracy, GRR, expansion, and churn/contraction metrics
Lead renewal forecasting, pipeline reviews, and inspection of deal quality—ensuring accuracy, consistency, and timely execution
Analyze data to identify at-risk renewals and guide the team to act early and strategically
Develop and iterate on renewal playbooks for LOA/TBH coverage, multi-org renewals, and non-ELA accounts, ensuring clarity on process and ownership
Collaborate closely with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance to align on renewal strategy, account coverage, and engagement plans for strategic customers while streamlining quoting, approvals, and deal execution
Act as the senior level sponsor for complex or high-value renewals—partnering with senior partners, navigating escalations, and ensuring a positive customer experience at every step
Champion operational discipline—improving data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability
Requirements:
5+ years in B2B SaaS renewals, account management, or sales, including 2+ years leading teams
Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets
Strong cross-functional collaboration skills—able to build trust and alignment with Sales, Success, and Operations leaders
Strong operational rigor: adept at forecasting, inspecting pipelines, and making data-driven decisions
Experience with Salesforce and renewals tooling (e.g., Ironclad) and strong understanding of SaaS metrics (GRR, NRR, expansion rate)
Nice to have:
Spanish or Portuguese proficiency to support LATAM customers
Prior experience helping build or scale a regionalized renewals or inside sales organization
What we offer:
health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
equity to employees
sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles