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Carrier Corporation is seeking an experienced and motivated desktop engineer to join our team to implement and support key elements of the global endpoint management services for desktop/laptop/Mac computers. This individual will work in our global organization and will be responsible for supporting our endpoint devices and users, covering remote management, patch management, software distribution, operating system deployment, network access protection, and hardware/software inventory efforts using Microsoft Intune and/or SCCM. This role is also responsible for leading the introduction of new and innovative technologies to help Carrier Corporation increase employee productivity and engagement.
Job Responsibility
Endpoint Management
Device Lifecycle Management
Mobile Device Management (MDM)
Unified Endpoint Management (UEM)
Review and approve Endpoint related change management and other requests
Review and approve permissions and accesses to Endpoint related environments
Review and approve documentation and communications
Interface with other teams for joint efforts
Provide administrative management of outsourced team members
Provide overall team leadership
Provide consultancy and be technically proficient as an escalation point for issues
Mentor, support, and develop other members of the department
Requirements
Bachelor's Degree
5+ years of experience with endpoint management platforms (Microsoft Intune, VMware Workspace ONE, SCCM)
5+ years of experience with Mobile Device Management (MDM) and OS administration (Windows, macOS, iOS, Android)
5+ years of experience with Endpoint security fundamentals (encryption, EDR, antivirus)
Nice to have
Bachelor's Degree in Computer Science, Information Systems, or related business discipline
Industry certifications such as Microsoft Certified: Endpoint Administrator Associate, CompTIA Security+, CISSP, or ITIL
Advanced experience with Microsoft Intune, SCCM, VMware Workspace ONE, or JAMF
Strong knowledge of Windows, macOS, iOS, and Android endpoint ecosystems
Familiarity with Zero Trust security models and endpoint detection & response (EDR) tools
Proficiency in automation/scripting (PowerShell, Python, Bash)
Proven track record of leading endpoint management teams or projects
Experience in policy design, compliance enforcement, and audit preparation
Ability to manage vendor relationships and evaluate new endpoint technologies
Strong analytical and problem-solving skills
Excellent communication and stakeholder management abilities
Ability to balance security requirements with user experience
Experience in large-scale enterprise environments with thousands of endpoints
Background in hybrid work enablement and secure remote access solutions
What we offer
Health Care Benefits: Medical, Dental, Vision
Wellness incentives
Retirement Benefits
Paid vacation days, up to 15 days
paid sick days, up to 5 days
paid personal leave, up to 5 days
paid holidays, up to 13 days
birth and adoption leave
parental leave
family and medical leave
bereavement leave
jury duty leave
military leave
purchased vacation
Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment