Manager, Information Systems Job at Amgen (Hyderabad)

Job Description

The role is responsible for leading the Manufacturing Site Technology Sustainment team that provides “follow the sun” support to the technology capabilities deployed at the Manufacturing sites that positively impacts business outcomes. This individual will be responsible for developing and leading a highly talented team that is built for delivering best in class operational support. The ideal candidate will have a proven track record of leadership in technology-driven environments for the Manufacturing Technology area and has a passion for fostering continuous improvement and service excellence in the biotechnology industry. Additionally, collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in end-to-end technology operations support in a highly regulated environment and a Scaled Agile practitioner, coupled with leadership and transformation experience. This role plays a critical role in maintaining manufacturing uptime, product quality, and regulatory compliance while driving operational excellence and continuous improvement.

Job Responsibility

Maintain tactical relationships and strong communication with the site leadership team about IS services and service quality to ensure that all the stakeholders feel informed and engaged
Lead and manage large, diverse teams within a matrixed organization
Collaborate with geographically dispersed teams, including those in the US and other international locations
Follow global standards and practices
Foster a culture of collaboration, innovation, and continuous improvement
Attract and recruit top talent as part of an extensive Technology organization to be hired within India
Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership
Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization
Responsible to provide operational monitoring and support to MES, PI, ERP & small plant applications systems
Responsible to provide oversight and monitor and restart failed batch jobs
Responsible to provide timely resolution to address application issues raised by sites
Responsible to implement bug fix / changes
Responsible to perform scheduled Site Readiness Test (SRT) as required by sites
Act as the MIM Lead to coordinate critical incident management and activation of key support & platform teams to recover the service at the sites
Ensure communication of key performance metrics and analysis of unmet needs
Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
Facilitate best practice sharing, ensuring ongoing alignment with the Technology & Digital strategy
Ensure alignment of Technology service plans across organization
Provide education to new partners with regards to IT service offerings
Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy

Requirements

Bachelor’s degree with 8 - 12 years of experience in Business, Engineering, IT or related field
Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation
Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent
Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment
Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships
Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
Have strong business acumen. Can demonstrate deep understanding of industry, therapy and product

Nice to have

Experience in a leadership role within a pharmaceutical or technology organization
Extensive experience in the software development lifecycle
Experience using and adoption of Scaled Agile Framework (SAFe)
Strong analytic/critical-thinking and decision-making abilities
Ability to work effectively in a fast-paced, dynamic environment
Established business partnerships and IS governance practices involving senior business stakeholders
Broad working knowledge of key IS domains and layers

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Manager, Information Systems

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