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The Manager for Infor Enterprise Services plans, coordinates, and supervises all activities related to the design, development, and implementation of the organization's Infor applications development and analysis function. This position guides and directs managers and staff; reviews project requests, timelines, and costs; and supports the integration of best practices and related Infor business technology across the organization.
Job Responsibility:
Ensure that the Infor applications meet business requirements and systems goals, fulfill end-user requirements, and identify and resolve systems issues
Review and analyze existing Infor applications' effectiveness and efficiency, and then develop strategies for improving or leveraging these systems
Cultivate and disseminate knowledge of application-usage best practices
Research and make recommendations on Infor products and services in support of business goals
Evaluate new Infor applications, systems software, products, and/or enhancements to existing applications throughout the enterprise
Collaborate with analysts, designers, and system owners in the testing of new software programs and applications
Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications
Liaise with the company’s software suppliers for prompt rectification of any problems or emergencies
Manage and provide direction for the Infor services team in support of business operations
Develop and communicate training and documentation for end users, hold clinics as necessary, and perform other user-related activities
Develop, distribute, and coordinate in-depth end-user reviews for modified and new Infor-related systems or applications
Requirements:
Bachelor’s degree in Business Administration, Management, Computer Science, Information Systems, or related field
Minimum of 7 years of experience in related functional areas (Finance, Supply Chain Management, Human Resources, or Information Technology)
Ability to effectively manage staff
Strong written and verbal communication skills, including presentation skills
Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization