This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This role is responsible for executing on the strategy for development, approval, and management of Inflight Training curricula at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Manager of Inflight Training Program Development leads and establishes priorities for the team to manage Inflight training development, program implementation and assist with instructor education and calibration programs. This position is accountable to ensure all training programs meet all regulatory requirements.
Job Responsibility:
Leads a team and establishes the priorities of instructional designers and content developers
Manages the maintenance and development and partners with the Manager of Inflight Training Delivery on the implementation of Inflight Training curricula
Influences projects and maintains development resource needs
Acts as a collaborative consultant to formulate strategies for flight attendant learning and performance improvement
Cultivates relationships with internal partners including the Association of Flight Attendants, and regulatory agencies for the development, maintenance, approval, and implementation of flight attendant training curricula
Represents Inflight Training on the Inflight Event Review Committee
Develop measures to evaluate the effectiveness of the training program and advises the Director of Inflight Training Development and Delivery of any deficiencies and develop mitigation plans
Influences across the company, working with stakeholders to identify and evaluate training needs
Contributes to the long-term strategy and planning for Inflight Training evaluation
Works closely with the Director of Inflight Training Development and Delivery and Director of Inflight Safety, Standards and Compliance and other Inflight stakeholders to analyze crew irregularity reports and any other data to support Inflight training operations with timely feedback and training program modifications
Collaborates with Director of Inflight Training Development and Delivery to transition AS Inflight training from N&O to AQP
Shapes culture of the team and beyond through action, presence, and reinforcement of behaviors.
Requirements:
5 years of experience in inflight training, training standards and compliance, or related area
2 years of leadership experience
Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree
Demonstrated knowledge of 14CFR Part 121 air carrier operations, approved training programs and inflight operations
Knowledge of appropriate FAA Advisory Circulars, applicable regulatory guidance and the flight attendant certification processes
Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
Must successfully complete 5-6 weeks of Flight Attendant Training (if not already qualified as an AS Flight Attendant) and maintain certification as a Flight Attendant
Ability to hold and maintain AS Inflight Instructor qualification
Minimum age of 21
High school diploma or equivalent
Must be authorized to work in the U.S.
Nice to have:
2 years of experience as an Inflight Training Representative, or Inflight Standards Representative
Degree or Certification in Instructional Design
Proven ability to lead and deliver projects on time and within budget
Proven ability to influence learner outcomes
Demonstrated ability to leverage business acumen and analytic capability to negotiate win-win solutions
Strong ability to rapidly understand and organize complexity, come up to speed quickly on the architecture and bring others along with change
Ability to lead with passion, humility and fierce resolve and an ability to think and work beyond divisional boundaries
Outstanding communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners.
What we offer:
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits