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This role is responsible for executing the strategy set by the Director of Inflight Crew Scheduling as it relates to systems, training, and process management within the department at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Inflight Crew Scheduling Systems & Training Manager leads and establishes priorities for the team to implement policies, test system updates, and maintain crew scheduling software. This role serves as the primary point of contact for crew management system testing and collaborates with Labor Relations to support grievance resolution and Collective Bargaining Agreement (CBA) negotiations. Throughout all responsibilities, this position maintains a strong focus on safety and compliance, integrating safety assurance into the department’s daily operations.
Job Responsibility:
Lead, coach and develop the Inflight Crew Scheduling team by setting clear priorities around compliance, safety, and operational excellence across all scheduling functions and regulatory requirements
Execute long-term strategy in partnership with the Crew Systems Manager and ITS, independently prioritizing initiatives, driving project execution and implementing communication and business-resiliency plans for crew scheduling systems with a 12 + month horizon
Own decisions related to systems, processes and operational methodologies to enhance safety, compliance, efficiency, flexibility and productivity within the Inflight Crew Scheduling function, document trade-offs, risks and mitigation strategies
Develop team members through strong performance-management practices, including regular feedback, structured development plans, clearly defined OKRs/KPIs, effective delegation of key initiatives and follow-through that builds clarity, capability and commitment
Influence inflight leadership and cross-functional partners to align standards, communication, policies, and procedures, providing critical analysis and recommendations to the Director of Inflight Crew Scheduling
Collaborate closely with IT Flight Crew Systems and Project Managers to ensure resource availability, prioritize product issues, and support system testing, enhancements and updates
Partner with the Crew Scheduling leaders and Crew Schedulers to understand day-to-day workflows and challenges, using insights to design and deliver effective training materials
Maintain strong cooperative relationships with union partners, including the Association of Flight Attendants (AFA) and Clerical Office and Passenger Service Employees (COPS), representing the department in relevant company meetings and ensuring timely, accurate communication and follow-through on commitments.
Requirements:
5 years of airline operations, crew scheduling experience or related area
2 years of leadership experience
Bachelor’s degree or an additional two years of experience in lieu of the degree
Demonstrated ability to manage small projects and support larger projects as a Subject Matter Expert (SME)
Demonstrated ability to build strong working relationships across all levels of the organization
Experience in the development of policies and procedures for a large work group
Experience in the development of effective training that can teach complex regulations and systems in the classroom and on-the-job
Demonstrated ability to develop new ideas to improve safety, compliance, efficiency, and cost
Demonstrated ability to identify problems and collaboratively develop alternatives for resolution
Detail-oriented, with the ability to keep track of many moving parts and spot conflicts early
Excellent communication skills (e.g., verbal, written, and listening) and comfortable with public speaking
Strong working knowledge of airline and inflight operations with outstanding interpersonal skills and the ability to interface with all levels of AS and HA, outside contractors, and regulatory authorities
Strong organizational skills, confidence in decision-making, conflict management, and resiliency
Ability and willingness to work in a high-pressure environment and be able to handle several projects and tasks simultaneously while delivering results
Willingness to work a flexible schedule to include weekends, evenings and 8, 10, 12-hour shifts
Ability to travel domestically and internationally for Crew Scheduling and vendor meetings
High school diploma or equivalent is required
Minimum age of 18
Must be authorized to work in the U.S.
Nice to have:
Advanced proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook)
Experience with computer-based training software
Experience partnering with Union groups and Union leadership
Knowledge of data analytics, analysis, and reporting.
What we offer:
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits