Manager, Incident Response, Support Job at Shopify

Senior Product Manager - Incident Response

At Corelight, we believe that the best approach to cybersecurity risk starts wit...

Location

United States

Salary:

182000.00 - 219000.00 USD / Year

Corelight

Expiration Date

Until further notice

Requirements

5+ years of experience in cybersecurity, with a strong focus on enterprise security workflows, policy management, or asset intelligence
3+ years in product management or a similar role, driving roadmap and feature execution
Experience with security operations (SOC), including detection tuning, policy frameworks, and compliance needs
Strong understanding of network security monitoring, intrusion detection, and enterprise security architecture
Familiarity with CMDB, CAASM, or asset intelligence tools and their role in security operations
Strong knowledge of SOC workflows and security event triage processes
Experience working with enterprise IT/security leaders (CISO, SOC Managers, Compliance Teams) to align security policies with operational needs
Ability to work cross-functionally with engineering, UX, and customers to deliver scalable solutions

Job Responsibility

Own the policy and asset database roadmap within the Investigator platform, ensuring device groups and policy assignment work seamlessly together
Develop tuning mechanisms that max granular tuning of policy quick and easy
Develop custom prioritization engines with great defaults but a focus on putting the power in the customer’s hands
Build out powerful CMDB/CAASM-like asset management capabilities to improve everything from policy assignment to triage context
Work with SOC teams and CISOs to validate policy workflows and ensure the platform meets oversight and compliance needs
Collaborate with sales and customers to prioritize features that have the biggest impact on security operations
Write detailed product requirements, ensuring engineering has a clear understanding of expectations
Work closely with team members to ensure policy workflows support effective detection and investigation processes
Drive executive reporting to support SOC leadership in tracking detection effectiveness

What we offer

Equity
Additional benefits

Fulltime

Practice Support Manager

As a Support Manager, you will lead a technical support team to ensure the seaml...

Location

United States

Salary:

Not provided

Aledade, Inc.

Expiration Date

Until further notice

Requirements

4+ years of experience as a Technical Support Manager in a healthcare or technology setting
Strong leadership and communication skills, with an ability to collaborate and negotiate effectively with cross-functional partners
Experience leading a team and managing team performance
Demonstrated experience in a technical operations role with a deep understanding of Incident Management frameworks (e.g., ITIL)
Proven ability to define, implement, and manage SLAs
Hands-on experience with enterprise monitoring and alerting systems (e.g., Datadog, PagerDuty)
Experience creating and maintaining operational runbooks and documentation
Competency in healthcare data standards (e.g., HL7 SIU/ADT, HIPAA X12 837, or CCDA)
Proficiency in constructing new and complex SQL queries for troubleshooting and analysis
Proven experience using Python, AWS CLI, and Bash

Job Responsibility

Lead and Develop Support Team: Manage a team of Support Analysts and Specialists, overseeing their daily activities and promoting their professional development
Drive Performance and Accountability: Monitor Key Performance Indicators (KPIs) for the team, offering regular feedback and coaching to ensure continuous improvement and accountability
Foster Talent and Collaboration: Onboard, train, and mentor new and existing team members to cultivate a high-performing, cohesive, and collaborative team environment
Optimize Team Operations: Develop and implement tools to effectively monitor and manage team capacity and performance, ensuring optimal resource allocation and productivity
Monitor SLAs: Oversee Service Level Agreements (SLAs) for troubleshooting issues, ensuring alignment with daily operational practices and standards
Own Incident Management Lifecycle: Manage the complete life cycle of incident management, from initial alert through resolution and post-mortem analysis, guaranteeing timely remediation and transparent communication with all stakeholders, including practice teams
Develop and Operationalize Runbooks: Create and maintain detailed runbooks for recurring issues and establish standard operating procedures to promote consistent and efficient incident response
Optimize Monitoring Systems: Utilize and refine monitoring tools such as Datadog and PagerDuty to proactively detect and mitigate potential issues before they impact our operations
Lead High-Priority Incident Resolution: Facilitate high-priority incident resolution calls, guiding cross-functional teams in swiftly addressing and resolving issues
Serve as a Point of Escalation: Act as the escalation point for the support team, addressing complex technical issues that require in-depth knowledge of our applications, Tableau, and data interfaces

What we offer

Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Conceptual understanding of IT environments

Job Responsibility

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Security Incident Management Analyst

The Security Incident Management Analyst is an intermediate level position respo...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Relevant professional certifications issued by GIAC, AWS, etc., preferably GCCC, GCIH, CEH, ECSA
General Industry knowledge of reporting obligations pertaining to local and national laws and regulatory bodies such as OCC, SEC, ECB, MAS
Working knowledge of common security models (Defense-in-Depth) and frameworks (MITRE Attack, Cyber Kill Chain, STIX)
Working knowledge of VERIS taxonomy
Working knowledge of OSI model
Working knowledge of security and/or incident response in cloud environments
Working knowledge of software development best practices, including agile methods
Familiar with Atlassian tools
Previous experience working in highly regulated environment
Previous experience in a fusion center and/or exposure to large scale incident response

Job Responsibility

Work as part of a best in class ‘follow the sun’ security incident response team
Lead and manage incident response activities to ensure that requisite triage, containment, and eradication are completed within targeted timeframes
Ensure that the security incident record is complete, accurate and fit for purpose
Collect and analyze evidence including investigative findings and prepare to coordinate with internal and external compliance and audit personnel
Execute incident response meetings and communicate complex security topics
exhibit good judgment and discretion when initiating escalations to all levels of the organization
Ensure that controls are utilized daily and that non-compliance remediation is addressed by appropriate selection
Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
Assist with defining and implementing information security standards to align procedures and practices in pursuit of compliance with Citigroup standards
Validate compliance with information security policies, practices, and procedures, and resolve a variety of information security related issues in coordination with the relevant business(es)

Fulltime

Production Support Group Manager

The Apps Support Group Manager is accountable for management of complex/critical...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Senior to advanced level experience in an Apps Support role with commensurate experience in people management
Experience of senior stakeholder management
Project management with demonstrable results in improving IT services
Capacity Planning/Forecasting exposure a plus
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Job Responsibility

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives
Vendor relationship management including oversight for all offshore managed services
Improve the service level the team provides to end users, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices
Guide development teams on application stability and supportability improvements
Formulate and implement a framework for managing capacity, throughput, and latency
Define and implement application on-boarding guidelines and standards
Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment, and focus on bringing out their strengths
Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training
Evaluate subordinates' performance and make decisions on pay increases, hiring, terminations and other personnel actions
Participate in business review meetings, relating technology tools strategies to business requirements

Fulltime

Major Incident / Problem Manager

The Major Incident / Problem Manager will report to the ITSM Manager. The primar...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Professional degree with 5+ years related IT experience
Hands on experience in Managing major incidents
Analyzed incident and problem reports to proactively identify potential issues, proposing and implementing resolutions to reduce incident volume
Proficient in knowledge of the IT infrastructure (hardware, databases, operating systems, Network, Cloud, Virtualization etc) and future IT trends
ITIL 4 Foundation certification mandatory
Has a broad knowledge and understanding of IT concepts and architectures, coupled with proven experience of successfully managing incidents and problems
Has general awareness of the nature of business-critical incidents, and of their implications for the business
Relevant ITIL knowledge and certifications
Experience in managed service preferred

Job Responsibility

Ensures post-review of major problems
Ensures reactive and proactive management of IT problems and known errors
Coordinates efforts of all Problem Analysts, including suppliers and external teams, to ensure timely resolution of problems
Closes all problem records
Owns the Known Error Database and ensures its maintenance
Carries out the Process Manager responsibilities for the Problem Management process
Define and maintain the problem management procedure
Periodically review effectiveness and efficiency of the problem management process
Continuously improve the problem management process
Coordinate between various support teams to identify the root cause of a problem and find a workaround or solution

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Cyber Incident Response

A leading global law firm is seeking a skilled associate to join its dynamic Cyb...

Location

United Kingdom , Greater London

Salary:

140000.00 - 170000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Strong academic credentials
4–7 PQE in incident response within a national or international law firm
Demonstrated ability to manage complex, cross-border cybersecurity incidents
Excellent communication and client management skills

Job Responsibility

Lead and support clients through complex cybersecurity incidents, including data breaches and ransomware attacks
Advise on regulatory compliance and risk mitigation strategies
Collaborate with multidisciplinary teams to develop and implement incident response plans
Contribute to thought leadership and business development initiatives

What we offer

Collaborative environment
Continuous professional development
Opportunity to work on high-profile, cross-border incidents

Fulltime

Cyber Incident Response

A leading global law firm is seeking a skilled associate to join its dynamic Cyb...

Location

United Kingdom , Greater London

Salary:

140000.00 - 170000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Strong academic credentials
4–7 PQE in incident response within a national or international law firm
Demonstrated ability to manage complex, cross-border cybersecurity incidents
Excellent communication and client management skills

Job Responsibility

Lead and support clients through complex cybersecurity incidents, including data breaches and ransomware attacks
Advise on regulatory compliance and risk mitigation strategies
Collaborate with multidisciplinary teams to develop and implement incident response plans
Contribute to thought leadership and business development initiatives

What we offer

Collaborative environment
Continuous professional development
Opportunity to work on high-profile, cross-border incidents

Fulltime

Manager, Incident Response, Support

Shopify

Location:
Canada

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Manager, Incident Response, Support