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Manager in Training / Shift Manager

United Kingdom, Abbots Langley 12.21 - 12.65 GBP / Hour · Job Posted March 19, 2026
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Job Description

As a Manager in Training, you’ll be preparing to take on a leadership role within one of our stores. You’ll learn how to manage operations, lead a team, and deliver exceptional customer service. This is a hands-on role where you’ll be supported to develop the skills needed to run a store confidently and effectively. You’ll be expected to lead by example, motivate your team, and ensure high standards are consistently met.

Job Responsibility

  • Lead and organise the team to deliver excellent service and operational standards
  • Motivate your team to delight customers with quality, speed and friendliness
  • Support team members through coaching and training to meet the highest standards
  • Deliver 5-star operational excellence across all areas of the store
  • Monitor and drive performance against key targets
  • Provide outstanding customer service and resolve issues confidently
  • Prioritise tasks and manage time effectively in a fast-paced environment
  • Maintain a clean, safe and welcoming store environment

Requirements

  • Strong organisational and prioritisation skills
  • Excellent customer service and communication abilities
  • Experience in leading or managing people
  • Motivational and confident in coaching others
  • Able to work at pace and adapt to changing demands
  • Flexible availability, including evenings and weekends
  • Right to work in the relevant location

What we offer

  • Competitive hourly pay (with opportunities for progression)
  • 28 days paid holiday per year (includes BH, pro rata for part time)
  • Flexible working hours to suit your lifestyle
  • Staff discount on our delicious food
  • Staff meals (conditions apply)
  • Company pension scheme (where eligible)
  • Family Leave policies in place
  • Paid training and clear career progression pathway with linked pay increases
  • Supportive, inclusive, and fun team environment
  • Employee recognition opportunities

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