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Mastercard Logo Mastercard · Customer Service

Manager, Implementation

Colombia, Bogotá D.C. · Job Posted March 05, 2026
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Job Description

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Job Responsibility

  • In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customers
  • Deliver standard through complex implementation activities ensuring quality and reliability of the implementations
  • Act as central point of contact for customers and/or MasterCard customer representatives throughout processing implementation project end-to-end execution
  • Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s core and non-core processing systems and platforms
  • Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
  • Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities
  • Execute extensive and comprehensive initial end-to-end processing system impact analyses for multiple key customer processing implementation projects in parallel

Requirements

  • Relevant experience in “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management
  • Strong payment transaction processing and industry business principles knowledge
  • Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
  • Ability to interact well with the customer, Sr. and Executive management
  • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
  • Strong project management skills
  • Ability to drive change in a technical work environment
  • Ability to lead matrix organizations and cross functional teams
  • Self-Starter with ability to work independently
  • API knowledge and experience
  • Bilingual in English and Spanish languages
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