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Shopify Logo Shopify · IT - Administration

Manager, IAM Security Operations, Trust & Safety

Canada · Job Posted May 16, 2026
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Job Description

We're looking for an IAM Security Operations Manager to lead Shopify's Worker Identity function within the Security team. You'll lead a team of security analysts and system admins across Shopify's worker identity program — and own the systems, processes, and risk intelligence that ensure the right people have the right access at the right time, and nobody else does.

Job Responsibility

  • Own the end-to-end access lifecycle and risk analysis for workers of all types — provisioning, deprovisioning, transfers, access, entitlements, and ongoing risk assessments across Shopify's systems
  • Own the IAM analysis function — identifying overprivileged and anomalous access, and producing the risk intelligence that informs access decisions across Shopify
  • Lead, develop, and grow the worker identity team as the work requires, setting clear expectations, removing blockers, and driving high performance through direct feedback
  • Own operational metrics and use data to drive workflow improvements
  • Manage IAM tooling operations and drive automation to reduce manual toil
  • Own and continuously improve the controls, builds, and monitoring that keep Shopify's access environment secure and observable
  • Build and maintain playbooks, ensuring consistent operations and decision making
  • Own the worker identity roadmap — defining what the team focuses on and how to mitigate risk
  • Support an on-call rotation, ensuring IAM operational issues are triaged and resolved quickly
  • Partner cross-functionally with IT, Security Engineering, Privacy, Legal, Talent, and Compliance to align you team’s work with broader Trust and Shopify objectives.

Requirements

  • Experience managing a security or IAM team, with a track record of building high-performing teams and growing headcount as scope expands
  • Deep understanding of identity lifecycle management across employees and non-employees — RBAC/ABAC models, access governance, and contractor and vendor offboarding
  • Track record of improving operational metrics and reducing toil — consistent execution with a bias toward fixing what's broken
  • Hands-on familiarity with IAM tooling (e.g. Okta, Google) and protocols (e.g. SAML, SCIM, OIDC)
  • Strong, crisp communication across decisions, playbooks, and everything in between.

Nice to have

  • Experience in threat detection and third party risk management
  • Background in compliance frameworks (SOC 2, SOX, ISO 27001) as they relate to access controls
  • Experience operating IAM at scale in a cloud-native environment (GCP, AWS)
  • Familiarity with one or more of the following tools: Google, Okta, Fleet, Slack, Freshworks, macOS, Workday, and GitHub.
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