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Manager I, Expert Insights - ECS

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AlphaSense

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Location:
Ireland , Waterford

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Manager I, Expert Insights - ECS will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast-paced, high-energy, and collaborative environment. This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high-energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

Job Responsibility:

  • Develop, manage, and incentivise Analysts & Customer Research Managers in achieving and exceeding key metrics
  • Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts
  • Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks
  • Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews
  • Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives

Requirements:

  • 3+ years of experience in people management
  • Ability to effectively train, coach and mentor a team to ensure delivery of world-class service
  • Exceptional communication and interpersonal skills, capable of building relationships at all levels
  • Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem
  • Self-starter attitude who can initiate and drive projects to completion with minimal guidance
  • Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision

Additional Information:

Job Posted:
February 16, 2026

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