Manager I, Expert Insights - ECS Job at AlphaSense (Waterford)

Senior Director, Expert Insights - ECS

The Senior Director will play a critical leadership role in scaling and optimizi...

Location

United States , Chicago; New York

Salary:

167000.00 - 230000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

6+ years of experience managing and scaling teams, including experience managing other people leaders
Proven ability to coach, develop, and performance-manage teams to exceed service delivery goals and KPIs
Demonstrated success leading through complexity in a fast-paced, high-growth environment
Strong cross-functional collaboration skills—able to partner effectively across levels and departments
Proficiency in data analysis (Excel/Sheets) with a comfort managing through metrics and dashboards
Excellent communication and interpersonal skills
able to inspire trust and alignment at all levels
Strong strategic thinking paired with a bias for action
capable of balancing long-term vision with short-term execution
Embodies an ownership mindset: no task is too small, and they proactively step in to solve problems and drive outcomes

Job Responsibility

Lead and coach a team of people managers, empowering them to drive expert call volume, project fulfillment, and best-in-class customer service
Collaborate with Sales, Account Management, Product, and Strategy Ops to align on shared goals, improve handoffs, and deliver end-to-end customer value
Partner with Product and Tech teams to define tooling, workflows, and automations that improve operational efficiency and scalability
Develop and implement scalable playbooks and frameworks that ensure consistent, high-quality outcomes across customer segments
Establish clear team KPIs, manage performance through data, and implement effective incentives and coaching programs to achieve ambitious growth targets
Drive strategic, cross-functional initiatives that address operational gaps and unlock long-term growth and efficiency
Own a book of business and act as the senior point of contact for a portfolio of customers – cultivating relationships, understanding customer needs, and delivering an exceptional experience at every touchpoint

What we offer

performance-based bonus
equity
a generous benefits program

Fulltime

Senior Manager, Expert Insights - ECS

The Senior Manager, Expert Insights is a pivotal, high-impact leadership role re...

Location

United States , Chicago

Salary:

133200.00 - 162000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

6+ years of progressive operational experience
2+ years of experience managing managers
Demonstrated success in leading and motivating leaders and managing high-performing teams
Proven ability to translate business objectives into actionable operational strategies and scalable processes
High proficiency in data analysis and using operational metrics to drive large-scale decisions
Exceptional executive communication skills (written and verbal), capable of presenting complex operational concepts

Job Responsibility

Talent Development & Strategic Staffing: Proactively identify staffing needs and recruit top-tier talent to build a team that achieves growth targets and enhances customer relations
Team Development: Foster a culture of high performance and continuous learning by mentoring, coaching, and developing team members with clear career paths
Culture & Engagement: Champion a positive and engaging team culture that attracts and retains high-caliber professionals committed to excellence
Exceptional Service: Drive a culture of exceptional service, ensuring consistent, high-quality customer interactions across all touchpoints
Performance Management: Achieve and exceed key performance indicators (KPIs) through rigorous tracking, in-depth analysis, and proactive performance management
Quality Assurance: Guarantee the delivery of consistently strong customer service that not only meets company standards but also surpasses customer expectations
Retention & Growth: Develop and execute innovative strategies to retain and grow key customer accounts, transforming customer feedback into actionable business opportunities
Strategic Partnerships: Collaborate with cross-functional partners to identify and remove barriers to growth, ensuring a seamless path to success
Relationship Management: Cultivate and maintain high-trust, long-term relationships with key customers and stakeholders
End-to-End Ownership: Demonstrate complete ownership of projects from inception to completion, proactively identifying and resolving roadblocks with compelling and effective solutions

Fulltime

Operations Manager, Expert Insights - ECS

The Operations Manager will be responsible for coaching Analysts on achieving an...

Location

United States , Chicago

Salary:

90000.00 - 105000.00 USD / Year

AlphaSense

Expiration Date

Until further notice

Requirements

2+ years of experience client service responsibilities
2+ years of experience in people management
Ability to effectively train, coach and mentor a team to ensure delivery of world-class service
Exceptional communication and interpersonal skills, capable of building relationships at all levels
Open-minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem
Self-starter attitude who can initiate and drive projects to completion with minimal guidance
Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision
Undergraduate with a bachelor's degree preferred

Job Responsibility

Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics
Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts
Interview, hire, and develop (post-onboarding training) a team of Analysts who ramp to full contribution within 12 weeks
Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews
Work closely with Senior Managers/Director of Operations to provide feedback and execute on department-wide initiatives

What we offer

Performance-based bonus
Equity
Generous benefits program

Fulltime

Analyst, Expert Insights - ECS

Our Analyst Development Representatives are the driving force behind the transcr...

Location

Singapore , Singapore

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles
Experience with and comfort with strategically sourcing, and cold outreach
Excellent verbal and written communication skills, with the confidence to engage with C-level executives
Energy, enthusiasm and a positive attitude
Persistence, drive and a goal-focused mindset as you own projects from initiation to completion
Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment
Coachable, with a willingness to learn and improve
Thirst for learning in a fast-paced environment
Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
Works well within a team to motivate drive and take pride in your team's successes

Job Responsibility

Source and prospect industry experts for our customers on critical, time-sensitive projects
Creatively investigate, identify, and source industry information and experts using various tools
Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls
Connect investors with these decision-makers to help them make the best-informed decisions
Take ownership of multiple projects simultaneously in a performance-driven environment
Control your earnings potential by exceeding quotas and staying ahead of monthly metrics
As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts

Analyst, Expert Insights - ECS

Our Analyst Development Representatives are the driving force behind the transcr...

Location

Singapore , Singapore

Salary:

Not provided

AlphaSense

Expiration Date

Until further notice

Requirements

A track record of tremendous success in sales, recruiting, account management, sourcing or similar roles
Experience with and comfort with strategically sourcing, and cold outreach
Excellent verbal and written communication skills, with the confidence to engage with C-level executives
Energy, enthusiasm and a positive attitude
Persistence, drive and a goal-focused mindset as you own projects from initiation to completion
Strong attention to detail and ability to effectively prioritize tasks within a fast-paced environment
Coachable, with a willingness to learn and improve
Thirst for learning in a fast-paced environment
Be not only competitive with everyone around you but also self-competitive and want to exceed your own personal best each month
Works well within a team to motivate drive and take pride in your team's successes

Job Responsibility

Source and prospect industry experts for our customers on critical, time-sensitive projects
Creatively investigate, identify, and source industry information and experts using various tools
Contact top decision-makers and C-level executives across industries via LinkedIn, email, and phone calls
Connect investors with these decision-makers to help them make the best-informed decisions
Take ownership of multiple projects simultaneously in a performance-driven environment
Control your earnings potential by exceeding quotas and staying ahead of monthly metrics
As you advance and master the role, you have the opportunity to move into customer-facing account management where you will interact daily with global institutional investors & hedge fund managers, leading project management and primary research efforts

Lead Platform Engineer

To design, develop and improve software, utilising various engineering methodolo...

Location

United Kingdom , London

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Hands-On Technical Leadership: Deliver core platform components (Python services, orchestration, GPU clusters, inference gateways, model registries)
Technical Strategy & Direction: Define and evolve the technical roadmap for AI enablement—covering generative AI, LLMOps, model serving, and data pipelines
Platform at Scale: Apply experience running large-scale distributed platforms with high reliability, cost efficiency, and security
Gen AI Expertise: Understand unique challenges in Generative AI (e.g., latency, cost, safety, evaluation, fine-tuning) and design solutions accordingly
Plugged into AI Developments: Stay current with emerging AI trends, foundation models, open-source tooling, and best practices
bring insights into platform evolution
Governance & Risk Management: Embed secure-by-design principles, compliance controls, and auditability into platform architecture
Ensure adherence to data privacy, model governance, and AI safety standards
Partner with Risk, Compliance, and Cyber teams to mitigate operational and regulatory risks
Build High-Quality Systems: Write clean, maintainable code

Job Responsibility

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability
Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives
Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function
Escalates breaches of policies / procedure appropriately
Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution
Supporting active commuters
Time to connect
Wellbeing in focus
Advanced trading floors
Hybrid working

Fulltime

Senior Data Engineer

We are looking for a talented Senior Data Engineer to build and scale the data i...

Location

United States , South Salt Lake

Salary:

130000.00 - 170000.00 USD / Year

Torus

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related technical field and 5+ years of experience building scalable data pipelines
Strong experience building batch and streaming data pipelines using distributed processing frameworks
3+ years of experience designing and implementing ELT pipelines for data extraction, transformation, and loading from diverse sources
Expert proficiency in Python with strong software engineering fundamentals
Advanced SQL skills and experience with relational databases and data warehousing
Hands-on experience with data warehouse modeling, including dimensional modeling and schema design
Experience with cloud platforms (AWS preferred) and infrastructure-as-code tools
Practical experience owning production data systems with DevOps fundamentals
Experience with containerization (Docker) and orchestration concepts
Passion for data quality, monitoring, and building reliable systems

Job Responsibility

Design, build, and maintain scalable batch and streaming data pipelines that handle high-volume IoT telemetry and business data
Develop robust ELT workflows to ingest, transform, and load data from diverse sources including APIs, databases, IoT devices, and third-party systems
Build and optimize our data warehouse using Redshift, implementing dimensional models that support analytics and machine learning use cases
Implement real-time data processing systems that enable immediate insights and rapid response to system events
Develop incremental SQL patterns in dbt for efficient data transformation
Build tools, processes, and pipelines to enforce, check, and manage data quality at scale
Develop monitoring and alerting systems to ensure pipeline reliability and data freshness
Create data validation frameworks and automated testing for data pipelines
Establish best practices for data governance, documentation, and lineage tracking
Build frameworks that enable data scientists to deploy models to production efficiently

What we offer

Employee Rewards Package including Equity
401(k) Retirement Savings Plan
Health Benefits Package: Choice between traditional PPO or HSA eligible medical plans
Dental insurance
and Vision insurance
Human-centered Paid Time Off including Unlimited Discretionary PTO or 10 days of accrued PTO
10-days paid company holidays
Waiting period-free 100% paid parental leave
Torus paid Life and AD&D Insurance with option to purchase additional coverage
Voluntary Short- and Long-Term Disability Insurance

Fulltime

Team Lead, Technical Account Manager

Coralogix is a modern, full-stack observability platform transforming how busine...

Location

Israel , Ramat Gan

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger
Good knowledge of RegEx, Lucene, PromQL
Proven experience leading technical teams, especially focused on delivering observability solutions, logging infrastructure, and successful customer onboarding
Ability to define and track onboarding KPIs, focusing on technical adoption and customer satisfaction
Strong analytical skills to interpret customer data and usage trends, ensuring continuous improvements in observability practices
Ability to communicate complex technical information to both technical and non-technical stakeholders
Excellent communication skills in English
Strong presentation skills with the ability to establish credibility with executives

Job Responsibility

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction
Provide technical guidance and foster team collaboration on observability tools and log analytics
Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures
Be the primary escalation point for customer technical challenges
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogix’s platform
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals
Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance

Fulltime

Manager I, Expert Insights - ECS

AlphaSense

Location:
Ireland , Waterford

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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