Manager Human Resources Job at iTech (Chennai)

Job Description

As the HR Manager at iTech India, you will be responsible for leading and managing the entire HR Operations function across multiple locations. We are looking for a dynamic, results-driven HR professional who is passionate about people, process excellence, building a future-ready organization, and driving iTech India's employer brand. The ideal candidate will be a strong communicator, effective leader, and a proactive driver of HR innovation, best practices, and employer branding in the IT/ITES space.

Job Responsibility

Lead, mentor, and inspire a geographically distributed team of HR professionals to deliver operational excellence
Foster a high-performance, collaborative, and positive work environment in alignment with iTechs core values and business goals
Demonstrate strong people management, coaching, and conflict resolution skills
Establish clear KRAs for the HR team and provide regular feedback, coaching, and structured upskilling opportunities to promote a culture of ownership and high performance
Oversee and provide strategic direction to the Talent Acquisition team to fulfill workforce requirements for both IT and ITES functions
Collaborate with department heads and delivery managers to forecast hiring needs and ensure the recruitment of high-quality talent in line with business goals
Guide and monitor hiring through multiple channels including campus recruitment, employee referral programs, and job portals to attract a diverse and capable talent pool
Ensure recruitment KPIs are met, including Turnaround Time (TAT) and Quality of Hire, by continually optimizing the end-to-end hiring process and candidate experience
Regularly review sourcing strategies and metrics, introduce innovative recruitment practices, and ensure compliance with company policies and industry standards
Mentor and upskill the Talent Acquisition team to strengthen recruitment capability and align hiring outcomes with organizational priorities
Oversee all aspects of HR operations, including employee lifecycle management (onboarding to exit), HRMS administration, payroll, benefits, and HR vendor/contract management
Design and implement a seamless onboarding experience for new hires, ensuring role clarity, cultural alignment, and engagement from Day 1
Act as the custodian of all HR policies and procedures
regularly update and communicate policies in line with business growth, compliance, and employee expectations, ensuring consistent policy implementation across the organization
Ensure 100% compliance with internal HR policies, statutory requirements (including PF, ESI, Shops & Establishments Act), and industry standards (ISO, SOC 2)
Lead the renewal and administration of employee insurance policies and other employee welfare initiatives
Coordinate and support all HR-related internal and external audits, ensuring process transparency and timely closures
Serve as a Steering Committee Member for audit management overseeing documentation, compliance checks, and coordination during all internal and external HR audits
Design, implement, and drive the Performance Management System (PMS) lifecycle goal setting, mid-year and annual reviews, feedback, and continuous performance improvement
Identify and implement learning & development initiatives to upskill employees in alignment with evolving business needs, particularly in AI/ML and technology domains
Design and manage the annual training calendar, conduct training need analysis (TNA), and coordinate internal or external training programs
Run mandatory awareness and skill-building sessions periodically for all locations and track learning outcomes against business goals
Work closely with business leaders to identify high-potential talent and succession planning
Deliver actionable HR insights and regular dashboards/reports (monthly, quarterly, annual) to senior management using MS Office, Power BI, and HRMS platforms
Ensure accurate and timely MIS reporting to leadership on key HR metrics, including attrition, hiring progress, and training outcomes
Utilize data-driven approaches to identify trends, address challenges, and recommend proactive solutions
Design and execute employee engagement programs, including monthly activities, feedback mechanisms, and wellness initiatives focused on mental and physical well-being, to promote retention and holistic employee health
Lead initiatives to promote a transparent, inclusive, and innovative work environment
Address employee concerns, grievances, and drive resolution in a fair and timely manner
Represent iTech India in leading HR forums, conferences, and industry events as the face of the organizations people practices
Lead and coordinate the company's participation in industry-recognized HR Awards, including preparing and presenting case studies, process documentation, and impact stories
Proactively work towards positioning iTech India as an employer of choice through innovative HR initiatives and best practices
Lead and actively contribute to iTech Indias employer brand creation and promotion crafting and executing branding strategies, participating in industry events, and positioning iTech as an employer of choice
Collaborate with Marketing and Leadership to communicate iTech's values, work culture, and success stories across multiple platforms and forums
Champion continuous improvement and adoption of new HR technologies, tools, and automation including AI-enabled HR solutions—relevant to IT/ITES
Lead change management initiatives to support organizational transformation, process reengineering, and scaling
Ensure timely and seamless execution of all HR operational activities across locations

Requirements

Master’s degree in Human Resources, Business Administration, or a related field
10+ years of progressive experience in HR Operations or HR Business Partner roles, with at least 3 years in a managerial capacity in IT/ITES organizations
Hands-on experience with HRMS platforms (Keka, Zoho, etc.), advanced Excel/MS Office, and familiarity with HR analytics/Power BI
Experience with AI-driven HR tools is an advantage
Exceptional verbal and written communication skills, with experience presenting to leadership and external audiences
Track record of representing organizations in HR forums, industry conferences, or awards
experience in preparing impactful submissions and presentations for such platforms
Highly dynamic, energetic, a go-getter, and self-starter who thrives in fast paced, high-growth environments
Strong team management and coaching skills, with experience handling multi-location teams
Deep understanding of Indian labor laws and HR statutory requirements
experience supporting audits and compliance initiatives
Proven ability to streamline and optimize HR processes using technology and automation

Nice to have

Experience in driving employer branding and employee engagement initiatives in mid to large-size IT/ITES companies
Demonstrated ability to drive process improvement and adoption of new HR technologies
Recognized for contributions to HR innovation or award-winning HR practices

What we offer

An open and collaborative work culture built on trust, transparency, and continuous learning
The opportunity to shape the HR function of a rapidly growing, innovation-focused company
Exposure to global best practices and next-generation HR technologies
Attractive compensation and benefits package

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