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The Core HR Center of Expertise (COE) serves as the data nucleus powering our workforce platform, managing associate data, organizational structures, security roles, global localizations, and self-service capabilities. As the Manager, HR Technology, this individual will play a pivotal role in refining and enhancing core HR processes, including data management, integration, security, and configuration of associate data entry. This role requires strong verbal and written communication skills, exceptional organization and presentation abilities, and a high degree of initiative. This individual will collaborate across COEs and with third-party vendors to support proactive cross-functional solutions, establish data governance policies, and drive operational efficiencies across platforms such as mHUB and the Service Center support model.
Job Responsibility:
Internally consult with stakeholders to investigate global business systems
identify best-practice options for their improvement
and bridge the needs of the business with technology, processes, and services
Coordinate and/or participate in the functional testing of systems enhancement, break-fixes, and upgrades
Document and monitor issues, prioritize defects with stakeholder, and work with service providers on resolution while keeping stakeholders updated on progress
Assist with drafting and/or reviewing of change requests and orders, requirements, test conditions, scripts, and staging test data where appropriate
Identify and prioritize service enhancements and break fixes in support of business processes
Support tool upgrades/releases by analyzing their impact, validate new functionality and capability while ensuring existing functionality is not interrupted
Maintain current understanding of the service model of 3rd party vendors/consultants and service providers to ensure product support, positive user experience and data integrity
Serve as subject matter expert on tools to provide guidance to users, COE, or continent representatives on how to use them effectively
Ensure documentation is kept current and captures key components of the functionality including the archiving of development documentation on the Marriott shared site
Requirements:
Bachelor’s degree or equivalent practical experience (required)
2+ years of exposure to global Human Resources programs and practices
2+ years of experience in business process management methods including soliciting and documenting requirements, creating complex and thorough process flows, analyzing and documenting change impact, preparing and executing testing, preparing, and validating production launch, and continuously evaluating processes to optimize the user experience
2+ years of experience in vendor relationship management and oversight
Experience in managing and coordinating varieties of inputs from functional experts working in a team environment
Experience with Oracle HCM preferred, foundational configuration
Strong verbal and written communication skills
Exceptional organization and presentation abilities
A high degree of initiative
Strong problem-solving capabilities
A continuous improvement mindset
Ability to manage multiple priorities while coordinating interdepartmental projects
Comfortable with ambiguity and change
Possess a trustworthy and integrity-driven approach
Ability to influence without direct authority
Strong interpersonal skills
A collaborative “win-win” negotiation style
Attention to detail
Ability to identify and recommend positive approaches to risk
Work effectively in a team environment
Nice to have:
Experience with Oracle HCM preferred, foundational configuration
2+ years of experience in vendor relationship management and oversight
Experience in managing and coordinating varieties of inputs from functional experts working in a team environment