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We are seeking an experienced HR professional to lead and evolve HRBP Services within VOIS. This role is pivotal in designing, developing, and driving service excellence, ensuring operational KPIs, and managing budgets and P&L. The individual will champion innovative strategies to expand HRBP services across Vodafone markets, foster strong partner relationships, and promote a CSO-led service model. The position requires a blend of strategic thinking, stakeholder influence, and digital adoption to scale service delivery globally.
Job Responsibility:
Shape and drive future-fit HRBP service excellence aligned with KPIs, budgets, and service schedules
Promote a CSO-led service model, ensuring quality assurance, governance, and issue resolution
Manage P&L through commercially viable, value-adding services
Influence stakeholders to support expansion opportunities and empower teams to simplify services through continuous improvement and accelerated SAP and enterprise platform adoption
Build and nurture relationships to position VOIS as a trusted service provider and enhance partner satisfaction
Collaborate with CFSL leadership and cross-functional teams to align priorities and deliver desired outcomes
Requirements:
Strong HR knowledge combined with solid business acumen
Deep understanding of service optimisation and risk mitigation in a global matrix organisation
Skilled in stakeholder influence and consultative engagement with a customer-centric mindset
Excellent communication skills, including verbal, written, and executive-level presentations
Proficient in HR data analysis, critical thinking, and digital tools with an agile and commercial mindset
Professional qualification in Human Resources
Familiarity with HCM technologies
What we offer:
Opportunity to lead a global HRBP service portfolio and influence strategic decisions
Exposure to cross-functional collaboration across multiple markets and geographies
Drive innovation and digital transformation within HR services
Be part of a dynamic, inclusive, and future-focused organisation