Manager - HR Shared Services

The Manager - HR Shared Services leads the operational delivery of HRCG's HR operations function within a high-touch, fast paced outsourced HR services model. This role is responsible for ensuring the efficient, compliant, and high-quality administration of HR operational services including benefits administration, leave administration, employee lifecycle transactions, compliance reporting and tracking, onboarding/offboarding, and HR operational support for clients. The Manager - Shared Services oversees and develops the human resource operations team while ensuring consistent, accurate, and responsive service delivery across a diverse client base throughout the U.S. This role is responsible for building scalable processes, establishing service level agreements (SLAs), implementing operational metrics, and driving continuous improvement across HR workflows and systems.