Manager, HR Shared Services Jobs

Instructure

Location:
United States

Category:
Human Resources

Contract Type:
Not provided

Salary:

110000.00 - 120000.00 USD / Year

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Job Description:

We are seeking a highly organized and experienced HR Shared Services Manager to lead our Compliance, Benefits, and Leave of Absence (LOA) operations in a global environment. This role is responsible for ensuring the accurate and timely delivery of complex HR transactions, maintaining strict compliance with all applicable employment laws, and delivering exceptional service to employees and business partners. The ideal candidate is a confident people leader with deep expertise in HR compliance and benefits administration, along with a proven track record of managing audits and driving process improvements.

Job Responsibility:

Lead, coach, and develop a team of HR Shared Services Specialists supporting Compliance, Benefits, and LOA across multiple time zones
Distribute and monitor workloads to ensure timely, accurate, and efficient transaction processing
Conduct regular team meetings, performance reviews, and development planning
Identify skill gaps and implement targeted training and cross-training initiatives
Promote a collaborative, high-performance team culture grounded in accountability and continuous improvement
Manage staffing schedules and workload planning to ensure consistent service coverage
Ensure global compliance with all applicable federal, state, and local employment laws and regulations, including ERISA, FMLA, ADA, and HIPAA
Lead the background check adjudication process and manage vendor relationships
Plan, coordinate, and lead internal and external HR audits, including documentation preparation and audit responses
Develop and maintain a compliance and audit calendar, checklists, and standard procedures
Proactively identify, assess, and mitigate compliance risks
Stay current with changes in employment laws and regulatory requirements and communicate updates effectively to stakeholders
Maintain accurate and audit-ready records for all compliance-related activities
Oversee the administration of employee benefit programs including health, retirement, and voluntary benefits, in partnership with the Benefits Center of Excellence (COE)
Serve as an escalation point for complex benefits and LOA inquiries
Ensure accurate and timely benefit enrollments, changes, and terminations within HR systems
Partner with benefit vendors to resolve issues, improve service delivery, and ensure contractual compliance
Oversee workers’ compensation claims and manage interactions with insurance carriers and internal stakeholders
Identify, design, and implement process improvements to enhance accuracy, efficiency, and employee experience
Develop and maintain detailed Standard Operating Procedures (SOPs) and knowledge base documentation
Leverage Workday to track transactions, analyze trends, and produce meaningful operational and compliance reports
Utilize a case management system to manage, prioritize, and resolve employee inquiries
Deliver exceptional customer service to employees, managers, and HR stakeholders
Monitor team performance against established KPIs and SLAs, ensuring consistent service quality and resolution timeliness
Personally handle and resolve high-impact or complex employee cases
Escalate issues appropriately while ensuring accountability and follow-through

Requirements:

Bachelor’s degree in Human Resources, Business Administration, or a related field required
5+ years of progressive HR experience, with a strong focus on compliance, benefits, and/or leave administration
2+ years of people management or supervisory experience
Experience working within an HR Shared Services model strongly preferred
In-depth knowledge of U.S. federal and state employment laws
global compliance exposure highly desirable
Strong understanding of global benefits programs and leave policies
Proven experience leading HR audits and compliance initiatives
Proficiency with Workday and HR case management systems preferred
Excellent communication, interpersonal, and problem-solving skills
Strong organizational, analytical, and reporting abilities
Demonstrated ability to handle sensitive information with discretion and confidentiality

Nice to have:

global compliance exposure highly desirable
Proficiency with Workday and HR case management systems preferred

What we offer:

Competitive compensation, plus all full-time employees participate in our ownership program
Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, HR Shared Services