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Responsible for creating a "WOW" experience when leading interactions with external and internal customers by consistently exceeding expectations. This position drives the selection, development and management of service team members to provide an exceptional MidMarket client experience. This position manages escalated issues to ensure responsive and thorough issue resolution as well as optimal collaboration between internal departments. Through resource management and role modeling the MidMarket mission and vision this position ensures quality execution of the service plan project.
Job Responsibility:
Attracts, develops and retains talent by ensuring that people with the right skills and motivations are in the right place at the right time to meet business and client needs
Creates a client-focused culture by leading the implementation of new processes and solutions
Drives team performance by creating alignment and accountability
Monitors the execution of the service plan project by evaluating progress of activities and service requests in OneVoice
Builds cross-functional partnerships to address issues and manage escalations
Facilitates internal planning meetings, including report card development, service plan development, and client strategy meetings to gain group agreement and commitment
Sets high standards of performance for self and others
assuming responsibility and accountability for successfully completing assignments or tasks
Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties
Requirements:
Bachelor’s Degree is required
Master’s Degree in a related field is preferred
Five to ten years of experience in human resources or performance management field is required
Experience managing a department of professionals is required
Demonstrated responsibility for achieving business results or meeting key performance indicators is required
Communicates tactfully and effectively, verbally and in writing, and maintains effective work relations with those encountered in the course of employment
Comfortable with technology solutions such as Microsoft Office suite and CRM systems
What we offer:
Flexibility: Over 80% of Insperity’s jobs have flexibility
Career Growth: Insperity provides many ways to grow with the company
We offer continuous learning programs, mentorship opportunities and ongoing training
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more
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