Manager - HR Service Management Job at Amgen (Hyderabad)

Manager - HR Service Management

The Manager, HR Service Management is responsible for driving operational excell...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

9–14 years in HR Shared Services, HR Service Delivery, or HR Governance, with demonstrable experience in service management or enablement leadership roles
Bachelor’s degree or relevant experience
Advanced proficiency in ServiceNow, Workday, or other HR Service Management tools
Expertise in service governance frameworks, case management processes, and SLA management
Strong analytical capability using Excel, Power BI, or similar tools for service performance reporting
Strong service orientation and process governance mindset
Analytical and strategic thinking with operational execution focus
Exceptional stakeholder management and communication skills
Proven ability to lead through influence in a global, matrixed environment
Commitment to operational excellence and compliance rigor

Job Responsibility

Lead the end-to-end HR Service Management framework, ensuring service consistency, scalability, and adherence to defined SLAs and KPIs
Oversee case management, service catalog administration, and service taxonomy governance across key HR platforms (e.g., ServiceNow, Workday)
Drive operational alignment between regional HR delivery teams and global standards to ensure cohesive, high-quality service delivery
Partner with HR technology teams to manage system configurations, workflow optimization, and service automation opportunities
Support the definition and implementation of new service lines or operating model transitions within HR Shared Services
Govern the HR service delivery framework, ensuring compliance with enterprise policies, risk controls, and audit standards
Maintain a robust governance rhythm including service review meetings, operational scorecards, and compliance checkpoints
Oversee the documentation and maintenance of Standard Operating Procedures (SOPs), process controls, and RACI matrices
Serve as the HR governance liaison for risk, data privacy, and business continuity initiatives
Lead remediation actions and ensure timely closure of service-related incidents, risks, and audit findings

HR Service Center Manager

The HR Service Center Manager is responsible for overseeing HR service delivery ...

Location

United States , Brentwood

Salary:

Not provided

Delek US

Expiration Date

Until further notice

Requirements

4 year / Bachelor's Degree
In lieu of the above education requirements, an equivalent combination of education and experience may be considered
Four (4) or more years Experience managing or working with third-party vendors or outsourcing providers required
Six (6) or more years Experience in HR operations, shared services, or HR service center experience
Strong understanding of HR processes, including employee lifecycle, benefits, payroll, and compliance
Experience with HRIS systems (e.g., Workday, SAP SuccessFactors) and case management tools
Proven experience with SLA/KPI management and reporting
Demonstrates attention to detail
Experience supporting business executive, including decision making, escalating and delegating tasks
Ability to influence without direct authority

Job Responsibility

Overseeing HR service delivery provided by an external vendor
Serve as the primary liaison between the company and the third-party service provider, ensuring high-quality, consistent, and compliant HR support for employees
Drive vendor performance, manage escalations, and partner with internal HR stakeholders to continuously improve service delivery and employee experience
Act as the Delek lead for the third-party HR Service Center provider
Monitor vendor performance against service level agreements (SLAs), key performance indicators (KPIs), and contractual obligations
Manage and resolve escalated or complex HR cases, including sensitive employee relations matters
Conduct regular service reviews, governance meetings, and performance evaluations with the vendor & HR management
Analyze trends in inquiries, case volumes, and service gaps to recommend process improvements
Ensure alignment between vendor processes and internal HR policies, procedures, and compliance requirements
Collaborate with HR Centers of Excellence (COEs), Payroll, IT, and HR Business Partners to ensure seamless service delivery

What we offer

Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
Medical benefits that start on day one with a 30% premium rebate annually
Access to the Calm app for FREE
Additional annual incentives as you set and achieve goals through performance management program
Pay for performance culture

Fulltime

Manager, Product Management - Core HR

Manager, Product Management - Core HR Product Management at Capital One is a bo...

Location

United States , Richmond, Virginia

Salary:

149800.00 - 188100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

At least 3 years of experience working in Product Management
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date

Job Responsibility

Create a broader strategy and build out a roadmap for Core HR products
Build and maintain highly collaborative relationships with partner groups
Build prototypes and partner with Tech to deliver world-class experiences for Capital One associates and HR business teams
Drive day-to-day prioritization of work, troubleshoot issues and oversee launches in partnership with Tech

What we offer

Performance based incentive compensation (cash bonus(es) and/or long term incentives (LTI))
Comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Fractional HR Manager / HR Business Partner

Location

United States , Durham

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

7+ years of progressive HR experience, including HR Business Partner or HR leadership roles
Experience in food service, hospitality, or retail industries
Strong expertise in employee relations and investigations within multi-site environments
Experience managing workers’ compensation and liability claims
Experience supporting HRIS implementations (Paylocity strongly preferred)
Ability to operate both strategically and tactically

Job Responsibility

Interim HR Leadership
Team Oversight & Coaching
Employee Relations
Workers’ Compensation & General Liability
HRIS Implementation Support
Availability & Responsiveness

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Parttime

Human Resources Manager / Assistant HR Manager

Location

Thailand , Bangkok

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the human resources, management operations, or related professional area
2-year degree from an accredited university in Human Resources, Business Administration, or related major
1 year experience in the human resources, management operations, or related professional area

Job Responsibility

Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed
Establishes and maintains contact with external recruitment sources
Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures
Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings
Oversees/monitors candidate identification and selection process
Provides subject matter expertise to property managers regarding selection procedures
Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool
Performs quality control on candidate identification/selection
Works with the unemployment services provider to respond to unemployment claims
reviews provider reports for accuracy and corrects errors

Fulltime

Hr Administration Specialist With German - Hr Shared Service Center

Are you passionate about HR operations and ready to make an impact across a glob...

Location

Romania , Bucharest

Salary:

Not provided

Ariston

Expiration Date

Until further notice

Requirements

2-3 years of experience in HR Administration or HR Generalist roles
Proven experience in international shared services environments
Familiarity with HRIS (SAP SuccessFactors preferred) and ticketing tools
Process-driven mindset with strong attention to detail
Excellent planning, customer focus, and problem-solving skills
Fluency in English and German
Comfortable using collaboration tools like MS Teams and SharePoint
Willingness to travel occasionally

Job Responsibility

Manage global HR processes throughout the employee lifecycle: onboarding, changes, offboarding, reporting, contracts, and more
Ensure compliance with HR policies and data protection standards
Act as the first point of contact for HR processes and HR-related questions from employees, managers, and HR colleagues
Provide consistent support and advice on HR policies
Drive process improvements and enhance employee experience
Collaborate with internal and external stakeholders
Maintain and update our HR knowledge base
Work with leading HR technologies, including SAP SuccessFactors, to deliver efficient, data-driven HR services

What we offer

Flexible hours and hybrid work options
Take part in international HR projects and benefit from continuous learning through our development programs
Be part of a global, diverse and collaborative HR community recognized for excellence in service delivery and employee engagement
Unlock career growth opportunities within a global organization that values your potential
An extensive benefits package and a modern centrally located office (near Romana)

New

Retail Food Service Manager

Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager posi...

Location

United States , Sewell

Salary:

70000.00 - 75000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
Requires a bachelor's degree or equivalent experience in business or another related field
Familiar with Microsoft Office and Point of Sales systems
Ability to work a flexible, event-based schedule that includes some evenings and weekends
Strong organizational skills
Ability to demonstrate excellent customer service using Aramark's standard service mode

Job Responsibility

Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
Ensure development and training of customer service programs and product knowledge
Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
Address and resolve any customer issues
Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
Periodically check and verify the accurate ticketing of merchandise
Lead periodic physical inventories as well as potential count discrepancies
Maintain effective client and customer rapport for mutually helpful business relationships

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Senior HR Service Delivery Representative - Global Mobility Operations

Location

India , Hyderabad

Salary:

Not provided

Wells Fargo

Expiration Date

June 11, 2026

Requirements

4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong knowledge of U S employment based immigration processes including PERM, with experience managing PERM or other immigration processes
Demonstrated experience reviewing resumes and job applications against defined minimum requirements
Advanced Excel for applicant flow tracking, deadline control, and report production

Job Responsibility

Oversee case lifecycles and support the employment based permanent residence labor certification process, including review of resumes, evaluation of qualifications, completion of Department of Labor requirements, and management of SLAs and strict deadlines
Post Labor Condition Applications and maintain Public Access File compliance
Support service delivery across Global Mobility and Immigration, Mobility Operations, and HR compliance
Perform complex administrative, transactional, operational, and customer support tasks
Manage records, reporting, and transactions in Workday and ServiceNow
Update case tracking spreadsheets and internal reports while completing operational tasks such as records management, report generation, and transactions across HR systems and specialized tools in areas such as recruitment
Provide subject matter expertise and interpret procedures for less experienced staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance

Fulltime

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