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Serve as a primary support resource for HR triage activities, including intake, categorization, prioritization, and routing of business and operational requests
Ensure requests are accurately documented, tracked, and progressed in line with defined service and governance models
Maintain comprehensive and up-to-date governance documentation, including trackers, SOPs, decision logs, RAID logs, and action registers
Support governance routines by monitoring milestones, dependencies, risks, issues, and escalation points across HR initiatives
Coordinate closely with HR Services teams (e.g., HRIS, Talent Operations, Rewards, and other HR functions) to ensure timely follow-ups and issue resolution
Act as a liaison between HR PMO, Services, and global stakeholders to enable clear communication and alignment
Prepare regular status reports, dashboards, and executive-ready presentations for HR leadership and key stakeholders
Support data collection, validation, and analysis related to HR operations, service delivery performance, and governance outcomes
Support HR service transitions, stabilization efforts, and continuous process improvement initiatives
Contribute to identifying opportunities for standardization, efficiency, and improved service delivery across HR operations
Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related discipline
8+ years of experience in HR Services, HR Operations, HR PMO, or similar support roles
Demonstrated experience working with global teams and diverse stakeholder groups
Nice to have
Strong written and verbal communication skills
Advanced proficiency in Microsoft Excel and strong capability in maintaining trackers, dashboards, and reports
Solid understanding of HR operational processes and Services delivery models
Strong analytical and organizational skills with high attention to detail
Ability to manage multiple priorities in a fast-paced, matrixed, global environment
Proactive, collaborative mindset with a focus on execution and follow-through