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Manager - HR Programs and Services

India, Hyderabad · Job Posted May 27, 2026
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Job Responsibility

  • Serve as a primary support resource for HR triage activities, including intake, categorization, prioritization, and routing of business and operational requests
  • Ensure requests are accurately documented, tracked, and progressed in line with defined service and governance models
  • Maintain comprehensive and up-to-date governance documentation, including trackers, SOPs, decision logs, RAID logs, and action registers
  • Support governance routines by monitoring milestones, dependencies, risks, issues, and escalation points across HR initiatives
  • Coordinate closely with HR Services teams (e.g., HRIS, Talent Operations, Rewards, and other HR functions) to ensure timely follow-ups and issue resolution
  • Act as a liaison between HR PMO, Services, and global stakeholders to enable clear communication and alignment
  • Prepare regular status reports, dashboards, and executive-ready presentations for HR leadership and key stakeholders
  • Support data collection, validation, and analysis related to HR operations, service delivery performance, and governance outcomes
  • Support HR service transitions, stabilization efforts, and continuous process improvement initiatives
  • Contribute to identifying opportunities for standardization, efficiency, and improved service delivery across HR operations

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or a related discipline
  • 8+ years of experience in HR Services, HR Operations, HR PMO, or similar support roles
  • Demonstrated experience working with global teams and diverse stakeholder groups

Nice to have

  • Strong written and verbal communication skills
  • Advanced proficiency in Microsoft Excel and strong capability in maintaining trackers, dashboards, and reports
  • Solid understanding of HR operational processes and Services delivery models
  • Strong analytical and organizational skills with high attention to detail
  • Ability to manage multiple priorities in a fast-paced, matrixed, global environment
  • Proactive, collaborative mindset with a focus on execution and follow-through

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