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Manager, HR Operations - Early Career Operations

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T-Mobile

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Location:
United States , Overland Park

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

88400.00 - 159400.00 USD / Year
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Job Description:

This role leads a critical HR Operations Support function responsible for delivering compliant, scalable, and high-impact operational support across Talent Acquisition and Workforce Compliance domains. The position oversees enterprise-wide processes including background checks (domestic and international), recruiting and requisition operations, recruiting compliance, I-9 and immigration compliance, vendor and contract governance, M&A integration support, system data ownership within Workday ATS and HCM, and case management oversight within ServiceNow.

Job Responsibility:

  • Lead, coach, and develop a high-performing HR Operations Support team
  • Establish clear performance standards, service-level expectations, and operational governance models
  • Drive workforce planning and capacity management
  • Oversee domestic and international background check programs
  • Govern recruiting compliance practices
  • Lead enterprise I-9 compliance strategy, audit preparedness, remediation efforts, and process controls
  • Oversee immigration support processes
  • Manage end-to-end job requisition operational support within Workday ATS
  • Serve as data owner for Workday ATS and HCM within scope of recruiting and compliance operations
  • Lead system enhancements, configuration improvements, and stabilization initiatives
  • Oversee ticket and case maintenance within ServiceNow
  • Partner with Talent Acquisition leadership and cross-functional HR teams
  • Lead vendor governance for background checks, immigration, and other HR operational partners
  • Manage vendor performance, service-level agreements (SLAs), cost controls, and continuous improvement initiatives
  • Support due diligence and integration efforts during M&A activities
  • Drive enterprise-wide continuous improvement initiatives
  • Implement and monitor operational metrics, dashboards, and performance indicators
  • Standardize documentation, training materials, and change adoption plans

Requirements:

  • Bachelor’s Degree plus 3 years of related experience
  • OR Advanced degree with 1 year of related experience
  • OR equivalent combination of education and experience
  • 4–7 years in HR Operations, Talent Acquisition Operations, Compliance, or shared services environment
  • 4–7 years of people leadership experience with direct reports
  • Experience supporting large, complex organizations (20,000+ employees preferred)
  • Demonstrated experience managing background check programs, I-9 compliance, and immigration processes
  • Vendor and contract management experience
  • Experience supporting M&A HR integration efforts
  • Hands-on experience with Workday ATS and Workday HCM
  • Experience with ServiceNow case management
  • Familiarity with Kronos, ADP, Kenexa or related platforms
  • Project Management
  • People Management
  • Coaching
  • Human Resources Information Systems (HRIS)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • Project Management Professional (PMP)
  • Professional in Human Resources (PHR)
  • Certified Payroll Professional (CPP)
  • Six Sigma Certification (Black Belt or Master Black Belt)
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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