Manager - HR Operational Excellence

• Lead end-to-end process mapping initiatives across HR domains including Talent Acquisition, Talent Management, Total Rewards, and HR Operations
• Document current (as-is) and future (to-be) processes, identifying opportunities for simplification, standardization, and automation
• Apply Lean, Six Sigma, and process design methodologies to remove inefficiencies and strengthen operational alignment
• Define process ownership, performance metrics, and service boundaries across the HR ecosystem
• Translate process assessments into actionable improvement roadmaps aligned to HR strategy and transformation priorities
• Conduct journey mapping to visualize employee and HR user interactions across key lifecycle moments
• Ensure that redesigned processes support user-centric delivery and align with the HR experience framework
• Integrate feedback and experience measures to continuously refine HR workflows and service touchpoints
• Establish and maintain HR process documentation standards, templates, and repositories for global use
• Manage the process lifecycle, ensuring documentation remains current, controlled, and audit-ready
• Develop and maintain HR process playbooks, process maps, and RACI models to support consistent execution
• Ensure redesigned processes adhere to compliance, risk, and data privacy standards across geographies
• Partner closely with HR leaders, COEs, and Operations teams to define and implement effective HR service processes
• Facilitate cross-functional workshops to drive alignment on process designs, ownership, and hand-offs
• Collaborate with HR Technology and Change teams to enable successful adoption of new or enhanced processes
• Communicate process outcomes and key transformation metrics to HR leadership and governance bodies

• 9–14 years in HR Operations, Process Excellence, or Business Transformation, preferably within a shared services or global capability center environment
• Bachelor’s degree or relevant experience
• Proven experience with process mapping tools (Visio, Lucidchart, Signavio, etc.)
• Strong background in Lean, Six Sigma, or process improvement methodologies
• Understanding of HR operating models, HR systems (Workday, ServiceNow), and data flows
• Ability to translate process data into actionable insights for operational decision-making
• Analytical and process-oriented mindset with attention to detail
• Strong facilitation and communication skills
• Ability to influence and collaborate across functions and regions
• Solid organizational and governance capabilities
• Strategic thinker with the ability to operationalize process improvements globally

Certifications (Preferred): Lean Six Sigma Green/Black Belt, BPM, or equivalent

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards