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Manager, Growth Customer Success

anaconda.com Logo

Anaconda

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

100000.00 - 119000.00 USD / Year
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Job Description:

Anaconda is seeking a Manager, Growth Customer Success to lead and evolve our scaled customer success strategy for a fast-growing portfolio of customers leveraging data science, machine learning, and AI. In this role, you will lead a team of Customer Success Managers and Renewal Managers responsible for driving retention, expansion, and long-term value realization across our Growth segment. You will own the execution of a digital-first, pooled customer success model, balancing scale with meaningful customer impact.

Job Responsibility:

  • Lead, coach, and develop a team of Customer Success Managers and Renewal Managers
  • Hire, onboard, and develop talent
  • Support the growth and development of team members
  • Execute Anaconda's Growth customer success model
  • Implement and optimize digital journeys, pooled coverage models, and engagement programs
  • Test and iterate on approaches to onboarding, adoption, and renewal
  • Own retention and renewal performance for the Growth segment
  • Identify expansion and cross-sell opportunities
  • Use usage data and customer signals to proactively identify churn risk and growth opportunities
  • Leverage customer health scores, product usage data, and performance metrics
  • Track KPIs and dashboards
  • Translate customer insights into clear recommendations
  • Partner closely with Sales, Product, Marketing, Finance, and Legal
  • Serve as a strong voice of the customer
  • Leverage and optimize the CS technology stack
  • Build and maintain repeatable playbooks, documentation, and workflows

Requirements:

  • 4+ years of experience in Customer Success, Account Management, or Renewals
  • 2+ years leading or supervising teams, ideally in a B2B software or data/technology company
  • Experience operating within pooled, digital-first, or high-volume customer success models
  • Strong track record of contributing to retention, renewal, and expansion outcomes
  • Analytical mindset with the ability to use customer and product data to drive execution
  • Comfortable operating in technical environments
  • Strong communicator and cross-functional collaborator
  • Experience with CRM and CS platforms such as Salesforce, Vitally, Zendesk, and Clari

Nice to have:

Experience supporting data science, analytics, developer, or AI-focused products is a strong plus

What we offer:
  • Flexible Vacation Policy
  • Medical, Dental, and Vision Insurance
  • Short Term and Long Term Disability
  • Paid Parental Leave
  • Monthly Wellness Stipend
  • Employee Assistance Program and Mental Health Resources
  • Variable commission structure based on sales performance
  • Equity

Additional Information:

Job Posted:
March 04, 2026

Expiration:
April 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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