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Manager, Global VIP Guest

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Four Seasons

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Location:
Canada , Toronto

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

90000.00 - 110000.00 CAD / Year
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Job Description:

The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests. We are looking for a highly driven, experienced, and competent manager with a diverse range of experience in hotel reservations, catering, and travel planning that would be critical to the success of taking care of our most cherished guests. This role is based in the Toronto Corporate Office, and the Manager, Global VIP Guest Service will collaborate closely with Four Seasons’ most valued guests, the Director of Global Guest Relations, Executive Assistants to our Executive Leadership Team, global hotel teams, and the Worldwide Reservations Office.

Job Responsibility:

  • Coordinate end‑to‑end global travel arrangements for VIP guests and act as the central liaison with hotels for all Four Seasons touchpoints
  • Build trust and long‑term relationships through proactive engagement and personalized support
  • Partner with hotel teams globally to ensure seamless, highly personalized service across all touchpoints during both leisure and business travel
  • Seamlessly coordinates transportation, guestrooms, meeting space, and all logistical aspects related to quarterly meetings and associated catering needs
  • Confidently manage glitches and escalations with urgency, expertise and confidence while helping resolve the matter at hand
  • Support the Director by assisting with daily duties, managing global escalations requiring immediate attention, and providing high touch guest handholding when needed
  • Contribute and support on departmental initiatives, special projects, and overall operational continuity of the VIP service

Requirements:

  • 7+ years of experience in luxury hospitality, luxury retail / brand houses or UHNW client services
  • Previous experience in hotel operations in a luxury property setting with a focus on assisting with global travel and catering is preferred
  • Experience working with high-profile or UHNW clients and senior executives
  • Prior hotel or luxury hospitality experience preferred, including reservations, event planning, catering, and travel coordination
  • Strong written and verbal business communication skills in English
  • additional language preferred
  • Proven ability to manage high‑volume email and phone communications with professionalism and efficiency
  • Experience coordinating complex travel logistics and working with global stakeholders
  • Proficiency in Opera PMS/POS and Microsoft Office applications (Outlook, Teams, Word, PowerPoint, Excel)
  • Familiarity with processing travel‑related invoices, expenses, and follow‑ups
  • Minimum Post-Secondary Diploma

Nice to have:

  • Previous experience in hotel operations in a luxury property setting with a focus on assisting with global travel and catering
  • Prior hotel or luxury hospitality experience
  • additional language preferred

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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