Manager, Global Enterprise Implementation

• Lead, coach, and develop a high-performing team of global Enterprise Implementation Managers
• Own the day-to-day operations of the global IM team, ensuring effective resource allocation, workload balancing, and delivery of customer projects on time and within scope
• Set clear goals and performance expectations for the team
• Run point on our customer escalation process
• Own global capacity planning and workforce strategy
• Develop and execute a global strategy and operating rhythm for Enterprise Implementation
• Establish and maintain global standards, best practices, and playbooks for implementation processes
• Identify, evaluate, and implement new technologies, content, and business processes to drive greater efficiency
• Champion a customer education strategy that empowers Enterprise customers to become self-sufficient
• Serve as the global voice of Implementation, advocating for customer and team needs
• Track and report on key performance indicators (KPIs) for global implementation

• Proven experience leading global or multi-regional teams in a customer-facing, implementation, or professional services environment
• Demonstrated success in driving operational excellence, process standardization, and innovation at scale
• Strong project management skills, with a track record of delivering complex, multi-stakeholder projects on time and within budget
• Deep understanding of enterprise customer needs, change management, and the SaaS implementation lifecycle
• Excellent communication, stakeholder management, and influencing skills
• Ability to thrive in a fast-paced, ambiguous, and globally distributed environment

Experience with customer education, enablement, or training programs is highly desirable

• Employee Share Options Program
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support
• Monthly Camper Life Allowance
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses
• Extended year-end breaks
• Excellent parental leave and in work support program available from day 1
• 5 Social Impact Days a year
• MacBooks for you to do your best & a work from home office budget
• Medical insurance coverage for you and your family (Available for US & UK only)