Manager, GCS Central Support, Underwriting Services

• Manager of key broker and MGA operational relationships building and fostering collaborative ways of working aligning to Strategy while maintaining awareness and open transparent communication of Broker/MGA and Management initiatives
• Lead two core teams within the overall team
• You motivate and guide the quality of underwriting when conducting support authority reviews in accordance with governance standards as required
• Foster team competency and capability with sound underwriting practices that meet risk and controls
• Negotiate and amicably drive solutions with external broker and MGA partners in data quality, report timing and financial discrepancies that yield a high degree of accuracy
• Execute and deliver on time project outcomes while meeting the competing demands of day to day business
• Active leadership and team involvement in project execution when required, including GCS strategic initiatives by engaging with GCS Operations and Underwriting and other business partners
• Managing team workload and provide direction to a team of service support, underwriting support and underwriting technical support assistants, providing a good balance of delegation
• Collaborating with the leadership team and Operations in the creation and implementation of standard processes/guidelines/transactions through set parameters
• As a passionate and engaging leader, mentorship and development of the team is key to our success, and involves performance reviews and development plans
• Encourage and demonstrate accountability while taking initiative with more difficult and non-standard situations, equipping the team to be self-solution focused
• While managing all aspects of people management and building winning capabilities, you will collaboratively craft simplicity within processes, manage to KPI’s & operational metrics and dedicate time to monthly one-on-one and team building meetings with the team
• Applying out of the box thinking in sourcing and executing automation and process optimization, you will collaborate and solution supporting ease of doing business with stakeholders and the business
• Your engagement in active discussions with Line Leads, Billing Leadership, Finance, CTU and external partners ensures continuity and on time SLA’s in back office operations supporting Commercial Underwriting and Operations strategy
• Report on operational performance using data and analysis, including but not limited to
• accounting discrepancies, RPA upload accuracy, data quality, pre and post bind workflows, delegated underwriting authority business relationships, root cause analysis of issues providing solutions to systemic issues in an effort to improve efficiency and accuracy in data

• Post-Secondary education in insurance or a related field, and/or equivalent work experience in commercial insurance
• Proven experience (minimum 5 years) in commercial underwriting background coupled with CIP/CRM (or enrolment)
• Proven business insights and real passion for relationship management
• Leadership experience and capabilities (i.e. project lead, formal supervisory/leadership experience leading a team of direct reports)
• Excellent underwriting skills with knowledge of rating and risk selection
• Above average experience with legacy systems and insurance tools including RTM, Salesforce, QLIK and MS office suite
• Solid written communication skills and ability to write in the context of advising and teaching
• Exceptional communication skills with the ability to convey decisions and information clearly with front-line staff, external and internal partners/stakeholders
• Ability to develop strong business relationships, externally with brokers/MGAs and internally with other areas (e.g. CTU, commercial lines branches)
• Lead and guide the problem resolution process according to appropriate company guidelines and policies
• Proven track record of effectively leading through change
• Experience leading a hybrid team is preferred
• Willingness to work in office and travel to lead at offices according business charter

Experience leading a hybrid team

• Gain experience working for a well-known insurance company
• competitive rate
• Full time hours on a 18 month contract
• Possibility of extension/ conversion into FTE
• Global opportunities for professional growth and development