Manager GBS HR Services

• Lead day‑to‑day HR Operations delivery, ensuring service levels, deadlines, and quality standards are consistently met across markets
• Coach, mentor, and inspire team members, fostering capability development, engagement, and a high‑performance culture
• Work closely with other teams, e.g. Payroll, Mobility, GPO, etc. in a collaborative manner to ensure seamless execution of end-to-end processes
• Act as the first escalation point, resolving issues promptly through root‑cause analysis and driving corrective actions and preventive improvements
• Build trusted relationships with HR Business Partners, Centers of Expertise (e.g., Rewards, Talent), and cross‑functional stakeholders
• Contribute to the implementation of global Hire‑to‑Retire strategies, ensuring adoption of new tools, programs, and processes within the region
• Participate in regional and global projects, representing HR Services in cross‑functional initiatives and transitions
• Drive operational excellence, monitoring KPIs, SLAs, and internal controls, and implementing actions to enhance efficiency and service quality
• Support internal and external audits, ensuring full compliance with legal, regulatory, and audit requirements
• Develop team goals and operational plans aligned with the GBS strategy and drive continuous improvement across the service delivery model

• Bachelor’s degree, preferably in Human Resources, Business Administration, or related field
• 5+ years’ experience in HR Operations / HR Services within a multinational environment
• Proven leadership experience managing HR teams in a high‑volume operational setting
• Strong understanding of end‑to‑end HR processes
• Solid knowledge of Japan and/or Korea labor regulation, working rules and common practice
• Familiar with Japanese and/or Korean culture nuances and way of working
• Excellent communication skills in Japanese
• Fluent in English. Korean is a plus
• Strong analytical and problem‑solving skills with attention to detail
• Proficiency in MS Office and HR systems (e.g., SAP HR, SuccessFactor)
• Demonstrated ability to navigate complex matrix organizations and drive change
• Results‑driven, resilient, and able to perform under pressure

Korean is a plus