Manager GBS HR Services Job at Adidas (Dalian)

Director - HR Services EM

We are seeking a strategic and dynamic DIRECTOR – HR SERVICES (EMERGING MARKETS)...

Location

India , Gurgaon

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

15+ years of progressive HR/HR Services/Shared Services experience
At least 5 years in a leadership role managing large, multi-country teams
Strong understanding of HR operations (Payroll, Employee Data Management, Onboarding, Benefits, Employee Lifecycle, Case Management, etc.) and compliance in Emerging Markets
Proven track record of leading HR service delivery within a GBS/Shared Services environment
Experience in process migration, stabilization, and transformation projects
Exceptional stakeholder management skills with experience working in a complex, global matrix organization
Strong business acumen, analytical ability, and a mindset for continuous improvement
Excellent communication and influencing skills
Ability to lead through ambiguity and change
Strategic Leadership

Job Responsibility

Lead and manage the HR Services team supporting multiple Emerging Market countries, ensuring consistent, high-quality service delivery
Stabilize and optimize recently transitioned HR processes from various countries into the India Hub
Provide strategic leadership to a team spread across geographies
Ensure HR services are delivered with accuracy, timeliness, and compliance with local labor laws, company policies, and global standards
Drive continuous improvement, automation, and digital solutions to enhance efficiency and employee experience
Monitor KPIs, SLAs, and service dashboards, proactively addressing variances and issues
Identify expertise gaps & create upskilling plan
Establish practices to stay updated on business news & EM strategy
Ignite passion for the Brand & nurture sense of belonging
Upskill team leads & equip them with adidas leadership toolkit

Fulltime

People Services Center Analyst - VPP

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities.

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors. Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities.
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base.
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution. Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution.
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards.
Adheres to established regulations, processes, procedures, plans and systems. Maintain and update process SOP Knowledge Base.
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes. Monitoring peer check / post audit results, and ensuring that practical problem solving is applied to any process gaps and critical escalations.
Relationship Management: Coordinating closely with other concerned teams within People Services, GBS, and counterparts in various countries. Contributing to the implementation of projects relating to quality improvements and service excellence.
Operational Efficiency: Ensures high-quality standards for all activities, initiatives, and tasks. Adheres to all Service Level Agreements (SLAs) established by the Shared Services Center for Case Management.
Knows, understands, incorporates and demonstrates the vision and values of General Motors in behaviors, practices and decisions.

Fulltime

People Services Center Analyst

As a part of GM's Global Business Solutions (GBS) People Services you hold a foc...

Location

Philippines , Taguig City

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Human Resources, Business Administration, or related field
Experience in inbound call-handling / taking in calls in a BPO / Shared Services set-up for 2 years
Experience with customer support: customer interactions, addressing escalations
Willingness to be cross-trained to different departments
Excellent written skills to communicate clearly and concisely with customers via email as needed
Willingness to work hybrid on night shift
Strong customer focus and experience in effective conflict resolution
Ability to organize and prioritize workload
Ability to handle multiple tasks, meet established deadlines and, with composure, work in a face paced work environment
Attention to detail, using judgment, data analysis, experience, knowledge and independent thinking abilities

Job Responsibility

Responsible for providing direct tier one services to the customers of the Shared Service Center, which include employees, managers, HR professionals, and 3rd party vendors
Work activities include, but are not limited to, direct interaction and support to our customers via telephone and email to resolve inquiries and to complete requests, following cases through resolution, and the completion of other front office and back-office activities
Serves as the single point of contact for HR staff, employees and people leaders and be responsible for query resolution by utilizing policies, desk procedures and any other reference material that may exist as a knowledge base
Strictly follows established processes for case management and issue resolution, including logging and documenting all inquiries into the case management tool (i.e. Siebel), consulting appropriate knowledge resources (e.g. Oracle Knowledge Base) and escalating the case to Tier 2 and following through to resolution
Has responsibility to coach employees, line managers through HR queries via self-service including redirection to appropriate sources of information or through policies and reference guide to improve the query resolution
Performs shared services administration transactions in various HRIS applications as appropriate, and within established performance standards
Adheres to established regulations, processes, procedures, plans and systems
Maintain and update process SOP Knowledge Base
Continuous Improvement: Developing and recommending process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety
Quality Management: Deliver excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes

Fulltime

Operational Excellence Lead

The Digital Transformation & PMO Analyst will be responsible for shaping and imp...

Location

Mexico , Monterrey

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

Bachelor's degree in STEM, computer science, Business Administration, related field
Certifications and/ or strong execution experience in AI/PMO/Digital Transformation are key
8+ years of progressive project/program management experience
At least 3–5 years involvement in GBS/ shared services transitions or operational transformation projects
Proven ability to lead multi-geography, multi-functional teams in matrix environments
Expertise in stakeholder management, risk governance, and change management
Excellent communication, negotiation, and executive reporting skills in English
Strong analytical and decision-making abilities
Resilient and adaptable to change
Experience in Lean/Six Sigma or process improvement methodologies

Job Responsibility

Lead digital initiatives execution across GBS/ Shared Services (HR, Finance, Procurement, IT, etc.)
Identify and evaluate emerging technologies to enhance service delivery and customer experience
Partner with business leaders to reimagine business processes through digitization, automation (RPA), and AI/ML
Implement digital tools (e.g., workflow systems, self-service portals, data analytics platforms)
Lead the end-to-end transition of business units into a GBS/ Shared Services model, including planning, execution, change management, and stabilization phases
Define project governance, templates, metrics, and stage gates
Transition Planning - Develop detailed transition roadmaps, governance structures, KPIs, and risk mitigation strategies
Support business case development, budgeting, and benefits realization tracking
Manage a diverse group of internal stakeholders from Business Units, Functional Heads, Regional Operations, and Executive Sponsors to align expectations, resolve conflicts, and secure buy-in
Champion transformation efforts and ensure organizational buy-in at all levels

What we offer

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Vacation premium
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Head of GBS Transformation

Unilever is on a bold transformation journey to become a company fit for the age...

Location

United Kingdom

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Extensive experience (typically 10+ years) leading large-scale, complex transformation or enterprise delivery programmes within global organisations
Strong background in business operations and/or Finance, Supply Chain, Procurement, or shared services environments
Proven track record of delivering multi-year transformation portfolios with measurable efficiency, service, and value outcomes
Demonstrated experience working closely with senior executives in highly matrixed, global organisations
Strong grounding in programme governance, operational execution, and performance management
Exceptional programme and portfolio delivery leadership, with strong governance, milestone management, and execution discipline
Executive presence with the ability to influence, challenge, and align senior stakeholders
Highly effective executive communicator, both verbal and written, able to craft and deliver coherent, impactful narratives
Strong commercial, financial, and operational acumen, linking delivery to business performance
Ability to navigate ambiguity, manage complexity, and drive momentum across regions and functions

Job Responsibility

Own and orchestrate a complex, multi-year portfolio of concurrent GBS transformation programmes, ensuring clear prioritisation, sequencing, and alignment across functional value streams and enterprise initiatives
Maintain a high-level, enterprise-wide view of delivery, actively managing interdependencies, critical path risks, and sequencing across GBS, GDT, and adjacent transformation programmes
Translate the Chief GBS Officer’s ambition and enterprise direction into a coherent, integrated portfolio of initiatives, balancing pace, capacity, and value across multiple workstreams
Ensure transformation initiatives are tightly integrated across GBS, GDT, and functional partners, avoiding fragmentation, optimising sequencing, and maximising end-to-end enterprise value
Maintain a relentless focus on outcomes and realised impact, including efficiency, user experience, scalability, and sustained value delivery
Partner closely with Value Stream leaders and global process owners to enable disciplined execution of value-stream-led transformation across Finance, Supply Chain, Procurement, Marketing and other enterprise operations
Support the shift from activity-based delivery to outcome, performance, and value-stream-oriented execution
Lead the GBS transformation delivery, dependencies, risks, and progress
Establish and run robust programme governance, milestones, cadence, and performance tracking aligned to Unilever standards
Track benefits delivery and operational performance improvements with transparency and pace, enabling informed executive decision-making

Team Lead Gbs H2r & Payroll

Within the framework of HR Services & Payroll, we are providing excellent servic...

Location

Portugal , Porto

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

University degree in Commerce/Business Administration/Finance/ Controlling or similar
5 plus years relevant work experience in the accounting / business area
Proven work experience in people management / demonstrated ability to manage a medium-sized team
Broad and deep theoretical understanding of job function
Highly results driven and self-motivated team player
People oriented and passionate about leadership
Curious and growth mindset
Continuous improvement mindset
Strong problem solving and analytical skills
Experience in a fast-paced environment, shared services or similar

Job Responsibility

Manage a team between 4 up to max. 15 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream strategy
Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
Support and actively participate in the recruiting process for own team
Actively participate in the Employee Life Cycle, contributing with relevant inputs both to the management and the HR Team
Prepare and support new team members functional onboarding and integration in the team and company culture
Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor customer
Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintaned, achieved an reported correctly and on a timely manner
Handle escalations by providing support in resolution of complaints and issues, as needed
Problem analyses and proposal or assessment of solutions, and respective implementation
Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team

Fulltime

Manager GBS HR Services

Adidas

Location:
China , Dalian

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 22, 2026

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