Manager Front Office Job at Marriott Bonvoy (Mussoorie)

Assistant Front Office Manager - Front Desk and PBX

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States , Naples

Salary:

25.77 - 28.37 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area.

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Opening and closing Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Running and reviewing critical information contained in room operations reports
Understanding the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operating all department equipment as necessary and reporting malfunctions
Ensuring employees have the proper supplies and uniforms
Understanding night audit procedures and being able to comprehend and utilize reports as necessary
Understanding and complying with loss prevention policies and procedures
Communicating performance expectations to employees in accordance with job descriptions for each position
Handling employee questions and concerns

Fulltime

Assistant Front Desk Manager - Front Office

Entry level management position that is responsible for leading and assisting wi...

Location

India , Goa

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supports all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Coaches, counsels and encourages employees
Handles employee questions and concerns

Fulltime

New

Assistant Manager - Front Office

Assists the Front Office Manager in administering front office functions and sup...

Location

Barbados

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Supports management of Front Desk Team
Monitors and supports progress toward Guest Services and Front Desk goals
Ensures exceptional customer service
Manages projects and policies
Provides information to supervisors and co-workers
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner
Functions in place of the Front Office Manager in his/her absence
Communicates critical information from pre- and post-convention meetings to the Front Office staff

Fulltime

New

Assistant Front Office Manager

Assists the Front Office Manager in administering front office functions and sup...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Supervises and manages employees
Manages day-to-day operations
Handles complaints, settling disputes, and resolving grievances and conflicts
Provides services that are above and beyond for customer satisfaction and retention
Implements the customer recognition/service program
Ensures compliance with all Front Office policies, standards and procedures
Functions in place of the Front Office Manager in his/her absence

Fulltime

New

Front Office Manager

Responsible for all front office functions and staff. Areas of responsibility in...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
2 years experience in the guest services, front desk, or related professional area.

Job Responsibility

Responsible for all front office functions and staff
Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop
Directs and works with managers and employees to execute front office operations including guest arrival and departure procedures
Strives to improve guest and employee satisfaction and maximize financial performance of the department.

Fulltime

New

Assistant Front Office Manager

Entry level management position that is responsible for leading and assisting wi...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and building mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supports all day-to-day operations
Understands employee positions well enough to perform duties in employees' absence
Coaches, counsels and encourages employees
Handles employee questions and concerns

Job Responsibility

Supporting Management of Front Desk Team
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Handling of Human Resource Activities
Additional Responsibilities

Fulltime

New

Assistant Front Office Manager

Process all guest check-ins, verifying guest identity, form of payment, assignin...

Location

Vietnam , Binh Duong

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

New

Assistant Front Office Manager - London Marriott Hotel Regents Park

We are looking for a passionate Assistant Front Office Manager to join our wonde...

Location

United Kingdom , London

Salary:

36157.80 GBP / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2 years experience in the guest services, front desk, or related professional area
A warm, people-oriented demeanor
A team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills, and multi-tasking ability
The ability to stand, sit or walk for extended periods of time across a work shift.

Job Responsibility

Leading and assisting with the successful completion of daily shift requirements
Ensuring guest and employee satisfaction and achieving the operating budget
Assisting in completing financial and administrative responsibilities
Utilizing interpersonal and communication skills to lead, influence, and encourage others
Supporting all day-to-day operations
Handling guest problems and complaints
Managing day-to-day operations, ensuring quality standards
Supervising staffing levels to ensure guest service, operational needs and financial objectives are met
Providing guidance and direction to subordinates
Identifying the developmental needs of others and coaching, mentoring

What we offer

Personal coaching to support you in your day-to-day job and development and training opportunities
Special discounted rates for 9,000+ Marriott hotels worldwide for you, your family and friends
£5 breakfast when staying in most of our European hotels
50% discount on Food & Beverage when dining in the hotel
Start with 31 holidays (Including Bank Holidays), then watch your time off grow—1 extra day every work anniversary
Heavily discounted room rates for you & friends and family
‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know
Complimentary staff uniform dry cleaning
Complimentary meals on duty.

Fulltime

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Manager Front Office

Job Description

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