Manager, Fraud Operations Job at Ramp (New York, NY (HQ), San Francisco, CA)

TTS Operations Fraud Senior Lead

The TTS Payments Operations Risk & Control team provides oversight and support t...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10-15 years relevant experience
Significant experience in Operational Risk and/or Payment Operations
Expertise in Fraud Awareness and Risk Management Operations and Systems
Analytics background is required
Excellent communication skills – verbal & written
Highly proficient in Microsoft Office tools (Excel, PowerPoint, Tableau)
Ability to produce results against tight deadlines and navigate ambiguity
Bachelor’s/master’s degree in business, Economics & Finance, or related discipline (or equivalent)

Job Responsibility

Oversee the implementation of operational risk policies, standards and procedures, technology and tools, and governance processes
Develop and maintain a robust fraud response program
Provide evaluative judgment based on analysis of information in complicated and unique situations
Develop and implement relevant policies, standards and procedures to ensure timely, accurate and cost-effective delivery
Ensure essential procedures are followed through conformance reviews by 1st Line of Defence
Provide fraud impact assessment when new activities and products are launched
Attend and contribute to In Business Risk Committees meetings
Lead and oversee regular Key Risk Indicator (KRI) reviews
Liaise with Business Operational Risk Management Group on breaches and action steps
Be familiar with relevant Citi Policies and standards

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Fraud Risk Intmd Analyst

The Fraud Risk Intmd Analyst is a developing professional role requiring analyti...

Location

Mexico , Ciudad De Mexico

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years previous experience in Fraud, Customer Services or Banking Operations
Bachelor’s/University degree or equivalent experience
Analytical thinking and knowledge of data analysis tools and methodologies
Developed communication and diplomacy skills
Attention to detail when making judgments and recommendations based on the analysis of factual information
Professional judgment when interpreting data and results
Systematic problem-solving and communicable explanation skills

Job Responsibility

Manages the Fraud Investigation team and their overall effectiveness
Ensures day-to-day Operations are performed according to agreed Service Level Agreements
Maintains an effective complaint case management system
Minimizes defects and operational losses and tracks metrics for performance measurement
Drives initiatives to enhance client experience and improve operating efficiency
Closely monitors service level indicators
Performs sampling on suspicious transactions/accounts
Appropriately assesses risk when business decisions are made
Applies professional judgment to ensure transparency and compliance

What we offer

Equal opportunity employer
Compliance with applicable laws, rules, and regulations
Accessibility support for persons with disabilities

Fulltime

Head of Fraud

Prezzee is a global leader in digital gifting and payments. We’re seeking a Head...

Location

United States , San Jose

Salary:

200000.00 USD / Year

Prezzee

Expiration Date

Until further notice

Requirements

10+ years’ experience in fraud prevention, detection, or risk management (fintech, payments, banking)
Expertise in digital payments, ecommerce fraud, and AI/ML-driven detection
Experience influencing Executive and Board-level stakeholders
Strong people leadership and coaching mindset to guide a talented team
Experience in scaling or high-growth environments preferred

Job Responsibility

Lead and execute Prezzee’s global fraud strategy
Mentor and guide a team of fraud, risk, and AI/ML specialists
Design, optimise, and manage AI/ML models for fraud detection
Partner with Product, Engineering, Data, and Fraud Operations to deliver end-to-end fraud controls
Advise executives and the Board on emerging threats, risks, and mitigation strategies
Manage fraud platforms, vendors, and industry relationships
Ensure fraud risk is proactively assessed for new products and market expansions

What we offer

Competitive incentives that reward your success and contribution
Comprehensive health, dental, vision, and 401(k) match benefits
Flexible work hours, Culture Swap Days, and the freedom to work from anywhere* for 30 days a year
Prezzeeversary Leave – Extra day of annual leave for each year you’re with us
BirthYay Leave – Celebrate you with a paid day off during your birthday month
Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers
Fun and meaningful events, both virtual and in-person, to build community and connections
Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride
Continuous learning through Litmos, LinkedIn Learning, industry-focused opportunities, and Lunch & Learn sessions
Access to the Telus Wellbeing platform, supporting your mental, social, financial, and physical health

Fulltime

New

Manager, Fraud and Safety Investigations Operations

Lead the Gurgaon team to deliver world-class operational performance, focusing o...

Location

India , Gurugram

Salary:

3700000.00 - 5300000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

BS/BA degree in business, operations, or a related field
advanced education preferred
Experience in operations in a people management role within fraud, safety, trust, or customer operations
Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment
Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context
Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments
Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams
Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets)
High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy
Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision

Job Responsibility

Operational leadership and Performance management
Lead and manage regional Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery
Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed
Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination
Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs
Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews
Team leadership and development
Hire, coach, and develop a high-performing and engaged team that delivers at scale
Foster a culture of accountability, performance excellence, diversity, and inclusion
Support the onboarding, upskilling, and mentoring of new and developing Delivery Team Leaders in Fraud and Safety Operations

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Fraud Analyst

Step into the role of Fraud Analyst at Barclays, where you'll provide first-clas...

Location

India , Noida

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Delivering exceptional customer service through multiple channels such as chat, email, and phone while resolving complex queries
Collaborating with internal teams to align and improve customer care processes and provide feedback for enhancements
Investigating and resolving customer inquiries related to bank products and services, including transactions and account issues
Preparing and presenting reports on customer performance and insights to senior stakeholders
Identifying industry trends and implement best practices to enhance efficiency and overall customer experience
Strong understanding of backend operations with the ability to manage and streamline internal processes
Experience in fraud operations, including identifying suspicious patterns and preventing fraudulent activities
Proficiency in scan detection techniques to quickly flag and investigate anomalies
Knowledge of chargeback processing, ensuring accurate assessment, documentation, and resolution of disputes
risk and controls

Job Responsibility

Provision of customer service through various communication channels including chat, email and phone
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
Collaboration with teams across the bank to align and integrate customer care processes
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness
To meet the needs of stakeholders/ customers through operational excellence and customer service
Perform prescribed activities in a timely manner and to a high standard

What we offer

modern workspaces, collaborative areas, and state-of-the-art meeting rooms
wellness rooms
on-site cafeterias
fitness centers
tech-equipped workstations
flexible working arrangements
hybrid working

Fulltime

Fraud Specialist

We’re seeking a Fraud Specialist to join our Trust & Safety team, which protects...

Location

United States , San Francisco; New York City

Salary:

128000.00 - 192000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

3+ years of experience in fraud or chargeback operations, investigations, or a related Trust & Safety vertical
Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize operations workflows and outcomes
Proven track record working cross-functionally to deliver impactful results
Strong attention to detail, and the ability to translate investigations into scaled systems
Worked with abuse detection systems that leveraged Machine Learning and/or LLMs for large-scale anti-fraud enforcement
Ability to take large data sets and distill key insights into actionable trends and strategies

Job Responsibility

Investigate abuse vectors causing financial loss or reputational risk to the business
Monitor, maintain, and improve fraud detection and anomaly alerting systems
Develop and refine operational workflows to scale fraud prevention efforts
Manage and monitor the performance of internal tooling and fraud rules
Work cross-functionally across, Operations, Engineering, Product, and Finance to mitigate areas of risk
Represent Trust & Safety during incident response and create mitigation processes

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

New

Head of Fraud Prevention

This Managing Director role, Global Head of Fraud Prevention, is a senior leader...

Location

United States , Tampa; Jacksonville; Charlotte

Salary:

250000.00 - 500000.00 USD / Year

Citi

Expiration Date

February 27, 2026

Requirements

15+ years’ experience in global Fraud, operational risk, or credit risk experience. Institutional and/or Retail/Commercial Banking required
Detailed understanding of key Fraud prevention technologies required to manage across customer lifecycle: Identity Verification, Application Fraud, Authentication, Session Profiling, Transactional Profiling, Link Analysis and Fraud Case management
Knowledgeable about Fraud risks associated checking, ACH, wires, and other payment rails
Demonstrated experience in Fraud product strategy, delivery, and management, preferably within the financial services sector
Proficiency in implementing Fraud monitoring, detection, and prevention tools
Experience with authentication tools deployment
Effective relationship building, stakeholder, and third-party vendor management skills
Effective people management skills with a proven history of effective delegation, motivation, and employee and customer satisfaction
Resilience in the face of pressure and a broader understanding of intelligent risk decisions
Wider knowledge of internal Fraud risk

Job Responsibility

Define, lead, and execute the strategic vision for Global Fraud Operations, focused on a transformative digital-first strategy that delivers industry-leading fraud performance
Drive digitization and the adoption of advanced technologies, including Artificial Intelligence, to create new business value, improve customer experience, and optimize operations
Provide end-to-end accountability to prevent, detect, and mitigate fraud across all consumer, wealth services, markets, banking, international, and all customer-facing digital platforms
Enable business growth by protecting Citi and its clients through compliance with regulatory requirements, balancing customer experience, expense management, and risk appetite
Provide direct leadership and optimize the Fraud strategies and performance of the Institutional, Consumer, Wealth, and Digital Fraud Ops teams, including First- and Third-Party Fraud, Global Analytics Modeling and Data
Oversee the management and modernization of the entire Fraud Operations function, which comprises over 7,000 employees in multiple domestic and international locations
Deliver flawless execution of daily operations, maintaining high service levels, and effective management of high-volume transactions and client interactions
Monitor and protect customer channels, securing both digital and analog platforms that are over-indexed in losses and risk
Drive relevant, actionable, and timely "all source intelligence" into decision processes to prevent, detect, and mitigate the highest priority fraud risks
Responsible for establishing, maintaining, and enforcing robust Fraud policies, practices, and prevention capabilities

What we offer

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
discretionary and formulaic incentive and retention awards

Fulltime

!

Senior Payment Fraud & Risk Specialist

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operatio...

Location

United States

Salary:

91500.00 - 123900.00 USD / Year

Clio

Expiration Date

Until further notice

Requirements

At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience
Solid understanding of various card networks, their risk profiles, and other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later
Extensive knowledge of ACH transactions and reversal fraud risk
Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization
Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity
Ability to identify and quantify risks and design processes with empathy for the customer experience
Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment
Demonstrated strong interpersonal and communication skills, both written and oral
Strong data analysis skills
Comfortable working in a technical operations environment with tight deadlines

Job Responsibility

Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience
Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors
Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams
Manage reviews and evaluations of multiple projects that are in various stages of completion
Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team
Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public
Responsible for influencing the customer experience talk tracks around fraud prevention
Design materials to educate internal teams and customers about emerging fraud techniques
Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts
Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators

What we offer

Top-tier health benefits, dental, and vision insurance
Flexible time off policy, with an encouraged 20 days off per year
EAP benefits for you and household members, including counseling and online resources
401k matching and Child Education Savings
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Fulltime

Manager, Fraud Operations

Ramp

Location:
United States , New York, NY (HQ), San Francisco, CA

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

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