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Manager, Fraud Operations

United States, New York, NY (HQ), San Francisco, CA 151500.00 - 208000.00 USD / Year · Job Posted February 21, 2026
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Job Description

Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.

Job Responsibility

  • Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA)
  • Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
  • Partner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiency
  • Partner with risk strategy teams to create a closed-loop process to enhance policies and procedures
  • Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
  • Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
  • Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling
  • Partner with Customer Support to educate and create awareness on fraud prevention best practices, identify social engineering attempts, and support customers

Requirements

  • Minimum 8 years of experience in risk management, including account takeovers and a broad range of payment-related fraud
  • Minimum 2 years of experience building and managing teams
  • Strong background in process development and improvement
  • Investigative and critical thinking skills
  • Excellent written and verbal communication skills
  • Experience integrating AI into your daily work
  • Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries

Nice to have

  • Experience with Regulation E, NACHA & Visa Core rules and regulations
  • Experience with Zendesk and Retool
  • Experience in high-growth startups

What we offer

  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
  • Offers Equity

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