Manager, Fraud Intelligence Job at Airbnb

M-Pesa Fraud Manager

M-Pesa Fraud Manager leads the prevention, detection, investigation, and mitigat...

Location

Congo, the Democratic Republic of the , Kinshasa

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

University Degree Economics, Law, Computer Science, Engineering, Criminology, or similar domain
ACFE, ACAMS, ICA Certificate or similar
Highly Computer Literate
1+ years of Management experience
Proven experience in fraud management, transaction monitoring systems, fraud investigations and loss mitigation within banking sector, telecom, mobile money (agents, merchant, interoperability, account takeover, fake registrations), payments, fintech, or financial services
Strong analytical and investigative skills, including transaction analysis and fraud pattern detection
Fraud risk management and control design knowledge, aligned with AML/CFT and governance standards
Decisive leadership with sound judgment under pressure
Effective stakeholder collaboration and clear communication across technical and non‑technical teams with outstanding communication skills, written and verbal, but also good listener
Exposure to regulatory engagement and reporting on fraud-related matters

Job Responsibility

Lead a comprehensive Vodacash SA M‑Pesa fraud risk management strategy
Monitor M‑Pesa transactions and agent/merchant activities for suspicious patterns
Investigate suspected mobile money fraud cases
Strengthen and continuously improve fraud controls
Develop and enhance AI/ML-based fraud prediction models and continuously improve detection accuracy
Provide governance and oversight of fraud risk management
Collaborate with key stakeholders
Champion customer protection and trust
Configure and tune fraud controls and systems
Authorize immediate preventive actions

Fulltime

Co-op, Cyber-Fraud Intelligence

This position will deliver practical cyber-fraud intelligence skills and knowled...

Location

United States , Reston, VA

Salary:

25.00 USD / Hour

FS-ISAC

Expiration Date

Until further notice

Requirements

Bachelor’s degree or higher in international relations, political science, security studies, cybersecurity, computer science, criminology, or a related degree in technology or in the social sciences
Willingness to be taught basic cybersecurity and fraud concepts, threats, and technologies on the job and apply this knowledge to data intake and intelligence analysis
Effective oral and written communication skills with the ability to compose finished intelligence reports in a timely, concise, and accurate manner in accordance with FS-ISAC standards
Ability to approach data collection and data analysis in an objective, logical, and rational manner
understanding biases and exercising informed judgement and initiative
Strong time management skills to work multiple processes simultaneously to a high degree of quality

Job Responsibility

Support FS-ISAC’s fraud sharing operations including data management, collaboration with internal stakeholders, analyzing data and presenting findings in written and/or presentation form
Conduct multiple-source intelligence analysis on current and emerging threats using advanced research methods and analytical techniques to produce polished, actionable intelligence reports
Provide support to peers and senior analysts across teams
Monitor and analyze real-time and historical information, conducting research using various sources/tools
Throughout the internship, develop knowledge of financial services sector assets, functions, and institutions to provide actionable intelligence support
Participate in information security, fraud, and cyber threat intelligence training and events
Assist with general team management functions including scheduling, project management, etc.

Manager, Fraud and Safety Investigations Operations

Lead the Gurgaon team to deliver world-class operational performance, focusing o...

Location

India , Gurugram

Salary:

3700000.00 - 5300000.00 INR / Year

Airbnb

Expiration Date

Until further notice

Requirements

BS/BA degree in business, operations, or a related field
advanced education preferred
Experience in operations in a people management role within fraud, safety, trust, or customer operations
Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment
Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context
Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments
Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams
Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets)
High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy
Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision

Job Responsibility

Operational leadership and Performance management
Lead and manage regional Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service delivery
Drive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when needed
Serve as the escalation point for executive level issues requiring urgent resolution and high-level coordination
Maintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogs
Own and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviews
Team leadership and development
Hire, coach, and develop a high-performing and engaged team that delivers at scale
Foster a culture of accountability, performance excellence, diversity, and inclusion
Support the onboarding, upskilling, and mentoring of new and developing Delivery Team Leaders in Fraud and Safety Operations

What we offer

bonus or incentives
one or more equity programs
benefits
Employee Travel Credits

Fulltime

Senior Associate, Product Manager, Card Intelligence

In this role, you’ll learn the essentials of being a product manager, and we’ll ...

Location

United States , McLean; Richmond; New York

Salary:

111200.00 - 138400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's degree or military experience
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Job Responsibility

Work across teams to build products that enable seamless and scalable anti-fraud models, influence strategic decisions, and contribute to building a thriving product practice in support of overall Machine Learning capabilities
Partner with leaders across fraud prevention business, data science, and engineering teams to reduce the time it takes to bring models to market through identifying re-usable solution patterns

What we offer

Performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits

Fulltime

Fraud Strategy Manager

Join us as a Fraud Strategy Manager at Barclays where you will help shape the fu...

Location

United Kingdom , London; Northampton; Manchester; Glasgow

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Considerable background in fraud, digital fraud, risk mitigation including open banking and digital verification
Proven experience assessing and mitigating 3rd party digital fraud with knowledge of coding languages, and Risk Impact assessments
Considerable background in fraud, digital fraud, risk mitigation including personal, business, wealth and private premier banking
Demonstrable change management experience in a customer and risk-centric focused role
Proven stakeholder management experience, with the ability to influence in a consulting capacity at Vice President and Director level
Considerable analytical skills with experience in Management Information (MI) reporting and insight generation utilising SAS

Job Responsibility

Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients
Preparation of sales proposals, presentations, and contracts for potential clients
Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records
Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers
Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making
Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives

Fulltime

Product Manager - Risk & Fraud

As our Risk & Fraud Product Manager, you'll lead the strategy and execution of A...

Location

India , Bangalore

Salary:

Not provided

Aspora

Expiration Date

Until further notice

Requirements

6-8 years of product management experience
At least 3 years focused on FinCrime, risk management, fraud prevention, or compliance in financial services or fintech
Deep understanding of AML/BSA regulations, KYC requirements, sanctions screening, and financial crime typologies across multiple jurisdictions
Proven track record of building and scaling risk management platforms or fraud prevention systems at high-growth companies
Strong technical background with ability to work effectively with engineering teams on complex, data-intensive systems and real-time transaction monitoring
Experience with rule engines, ML-based fraud detection, risk scoring models, and automated compliance workflows
Excellent analytical skills with proficiency in SQL, data analysis, and business intelligence platforms (Metabase, Tableau, or similar)
Outstanding communication skills with ability to influence stakeholders across compliance, operations, technology, and executive leadership
Self-starter with high agency mindset who thrives in ambiguity and can drive initiatives from concept to production
Experience working in cross-border payment environments with understanding of payment regulations and risk patterns

Job Responsibility

Own the product roadmap for transaction monitoring, KYC/KYB, sanctions screening, fraud detection, and regulatory reporting across all markets
Design and ship real-time risk management systems that handle high transaction volumes across multiple payment rails (ACH, SWIFT, card networks) while minimizing false positives
Partner with Compliance, Legal, and Operations teams to translate regulatory requirements into product specifications and build automated compliance workflows
Drive strategic initiatives to reduce payment return rates, chargebacks, and fraud losses through pre-authorization checks, ML-based detection models, and automated recovery mechanisms
Build comprehensive analytics frameworks using Metabase and SQL to monitor fraud patterns, analyze return codes (R03, R01, R07), and measure risk metrics across the platform
Lead vendor evaluations and integration efforts for key capabilities like identity verification, transaction monitoring, and screening solutions
Define data classification, retention, and sharing policies that comply with multi-jurisdictional data protection regulations
Create executive dashboards and reporting frameworks to communicate risk metrics, compliance status, and operational performance to leadership and regulatory authorities
Establish risk appetite frameworks, key metrics, and success criteria for fraud prevention effectiveness and operational efficiency
Design efficient alert investigation, case management, and SAR/STR filing workflows that scale with business growth

What we offer

Competitive compensation, benefits, and ESOPs
A culture that values speed, clarity, and customer obsession—where regulatory complexity becomes elegant solutions

Fulltime

Fraud Investigations Manager

Join AirCover Fraud Operations—a dedicated, high-trust team at the heart of Airb...

Location

Canada

Salary:

97000.00 - 121000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of leadership experience in fraud investigations, intelligence, risk analytics, or related fields (e.g. financial crime, insurance, platform abuse)
Demonstrated expertise connecting case-level insights to broader fraud patterns and systemic risk, including advanced analytics and network detection
Strong background in fraud strategy, behavioral analysis, and the development of risk controls and operational workflows
Proven ability to produce clear, structured investigative writing and guide others in narrative and reporting standards
Hands-on experience with fraud tooling, upstream signal detection, and working with structured datasets
advanced proficiency with SQL and Python for analysis
Working knowledge of cyber risk frameworks, digital forensics, and platform security
Track record of building and leading high-performing teams, fostering clarity, accountability, and resilience in high-stakes environments
Experience collaborating with international and cross-functional partners to drive policy, process, and technology improvements

Job Responsibility

Lead and mentor a specialized team of senior fraud investigators and analysts, guiding case investigations and building team capability
Own the resolution of complex, high-risk, or executive- escalated fraud cases, making final decisions in ambiguous scenarios
Analyze fraud signals and trends, translating insights into platform-level controls, rules, and policies
Collaborate with data, product, trust & safety, legal, and policy teams to design and implement new fraud countermeasures
Develop and present clear investigative reports and fraud intelligence summaries to AirCover leadership and cross-functional partners
Support operational queue work during surge periods, ensuring service excellence and platform integrity

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Manager of Omni Fraud Prevention

The MANAGER OF OMNI FRAUD PREVENTION oversees online fraud management for all br...

Location

United States , Pataskala

Salary:

85000.00 - 100000.00 USD / Year

Ann Taylor

Expiration Date

Until further notice

Requirements

5+ years’ experience in fraud prevention and investigation
Bachelor’s degree or equivalent experience
Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit, debit and gift cards (a must)
Experienced with Customer Contact Center apps such as Sales Force, MAO, and ATG
Strong analytical, investigative, and problem-solving abilities
detail-oriented, independent, and organized
Experience in managing several projects simultaneously while maintaining a strong attention to detail
Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management
3-5 years fraud management experience in a leadership role, preferably in the retail environment
2+ years of data analytics, preferably focused on fraud risk

Job Responsibility

Experienced with the chargeback process, able to analyze chargeback reports, pinpoint causes and gaps. Use this data to enhance our fraud detection systems as needed to address current risks and exposures
Thorough knowledge of both rule-based and artificial intelligence fraud prevention systems
comfortable implementing rules in the tool to stop additional fraud and able to comprehend the workings of AI systems
Review, investigate, and track suspicious activity, analyze trends, communicate fraud/security threats to management, and provide recommendations for loss mitigation as needed
Build relationships with internal partners, ensuring proactive communication to understand and be responsive to business needs
Oversee regular Customer Contact Center meetings, deliver transparent updates about ongoing issues affecting fraud operations, encourage agreement on solutions, and monitor action items until they are resolved
Ability to learn new applications as needed to support Knitwell’s overall fraud strategy
Make sure that systems and processes always maintain an effective balance between preventing fraud and delivering a positive customer experience
Ability to translate Departmental fraud management strategy into actionable tasks for the team and drive results
Ensure all fraud prevention activities comply with regulatory requirements and internal policies. Continuously review and update procedures to maintain a robust fraud prevention framework

What we offer

Merchandise discount at select KnitWell Group brands
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

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Manager, Fraud Intelligence

Job Description

Job Responsibility

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