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Major Responsibility: Assists the SC City Manager in the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and/or in-fleeting/de-fleeting of rental vehicles, to maximize fleet utilization and profitability for the City/District.
Job Responsibility:
Assists the SC City Manager in the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and/or in-fleeting/de-fleeting of rental vehicles, to maximize fleet utilization and profitability for the City/District
Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, vehicle damage repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels
Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade
Assesses out of service, new car and deletions areas on a daily basis to establish daily workload in all areas of service, repair and in-fleet/de-fleet
holds daily pre-shift meetings with team members to review prior day performance and communicate daily workload and goals
Ensures all repair orders are completed and processed in accordance with established guidelines
Ensure warranty submissions meet or exceed business plan and all required documentation is submitted
Ensures timely completion of recalls, preventative maintenance and quality of vehicle repairs
Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion
Coordinates automotive damage appraisals/repairs and all activities related to such repairs including proper documentation of repair orders, and the ordering of parts, tools, and supplies
Assists in vendor relationships and workload assignment, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Ensures proper use of purchase orders, receipt of services and/goods, timely submission of invoices for approval and the timely payment of invoices. Maintain up to date files on vendor insurance policies
At bussing locations, oversees the repair and/or maintenance of all busses for the operation
Takes direction from the SC City Manager to prioritize the workload according to business objectives
Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture
Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate
Provides a safe work environment by ensuring all safety policies and practices are followed and maintained
May be required to perform other duties as assigned by management.
Requirements:
High School diploma required
2-4 year college degree preferred (or equivalent in education, training or experience)
Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)
Valid driver’s license and successful background check
Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
Ability to lift 50 pounds and oversee multiple work areas
Organizational and prioritization skills
Financial acumen and forecasting skills
Talent management and delegation
Proven written and verbal communication skills
Excellent investigation and problem solving skills