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Delivery Hero Logo Delivery Hero · IT - Administration

Manager, Fintech Fraud Operations

Germany, Berlin · Job Posted June 17, 2026
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Job Description

We are on the lookout for a Manager, Fraud Operations, to join the Global Fraud Operations Team at Central Fintech on our journey to always deliver amazing experiences. Be part of a diverse and highly effective team that is responsible for evaluating transactions globally, amounting to billions of Euros. Be part of building the financial backbone of Delivery Hero. You'll develop products that empower millions of customers and merchants, from seamless payments to innovative financial solutions like wallets and credit. Your work will support our path to profitability by creating financial flexibility for users and enabling smooth transactions across our markets.

Job Responsibility

  • Lead and manage the operational fraud prevention team
  • Identify operational risks across customers, riders, and vendors by detecting fraudulent behavior within the ecosystem and developing comprehensive mitigation plans
  • Maintain clear and effective communication with Regional teams to identify new fraud cases, drive solutions, and monitor/report results
  • Define value-oriented priorities with Delivery Hero fraud operation entities and Product, Data, and Technology teams to establish a clear roadmap for capability development and required Machine Learning models
  • Act as a subject matter expert to ensure fraud prevention knowledge is spread throughout the entire company
  • Build and monitor main fraud KPIs to track the health and success of prevention initiatives
  • Conduct qualitative risk analyses to proactively identify potential fraud attempts in new products or features launched on the platforms

Requirements

  • An educational degree in Economics (or similar with a statistical background), Mathematics, Statistics, Industrial Engineering, or a related field
  • Proficiency with SQL or other data analysis and exploration tools
  • At least 3 years of experience in fraud prevention
  • experience within e-commerce companies is preferred
  • Proven skills in training and mentoring analysts to foster growth and technical excellence
  • Strong interpersonal skills with the ability to interact effectively with both technical teams (Data/Tech) and operational teams responsible for implementing processes

What we offer

  • 27 days holiday with an extra day on 2nd and 3rd year of service
  • 1.000 € Educational Budget
  • Language Courses
  • Parental Support
  • access to the Udemy Business platform
  • Health Checkups
  • Meditation
  • Gym & Bicycle Subsidy
  • Employee Share Purchase Plan
  • Sabbatical Bank
  • Public Transportation Ticket Discount
  • Life & Accident Insurance
  • Corporate Pension Plan
  • Digital Meal Vouchers
  • Food Vouchers
  • Corporate Discounts
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