Manager - Field Services Job at NTT DATA (Guadalajara)

Field Service Site Manager

This is a management position in charge of the CS Team. The primary responsibili...

Location

South Korea , Icheon

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

15+ years of experience (technical support/field service) in Semi / High-tech industry (multinational company is preferred)
Experience in semiconductor photolithography / semiconductor fab environment is highly desired including experience in DUV optical imaging systems support in a clean room environment or equivalent experience in diagnosing and troubleshooting and/or customer service on electronic systems
Experience in service operations management with experience managing service engineers and executing customer service operations
Experience in electronics, software, mechanical engineering, optics and an ability to understand problems of scope where analysis of situations or data requires a review of identifiable factors
Understand operations process pertaining to semiconductor equipment installation and support, i.e, stepping and or scanning “Photo Lithography Imaging” systems, DUV metrology systems, DUV excimer lasers or specific DUV Beam Delivery Systems
System performance related data analysis, system troubleshooting and applied technical problem solving skills required
5+ years of people managing experience, managing technical customer support teams
Experience of overseeing multiple group/team leaders in a local CS organization, leading and developing people and teams
Capable to manage customers/stakeholders and high pressured situations
Bachelor’s degree in engineering related field is required and Master’s Degree is preferred

Job Responsibility

Provides appropriate service engineering resources required for equipment installation, maintenance, upgrade, & repairs of equipment at customer sites
Obtains service engineering resources based on customer requirements for comprehensive system support, including systems in escalation and under installation
Manages personnel schedules to ensure adequate resource for customer satisfaction: PTO, Training, Factory support labor and new system or upgrades
Executes inventory management control and forecasting in coordination with regional and corporate logistics
Ensures availability and safe operation of tools or equipment for installation and maintenance of systems at customer sites
Engages and maintains customer relationships including proactive interface with customer mgmt to identify potential areas of improvement and drive resolution
Reviews long term service strategies with the Customer and confirm plans
Ensures and maintains cross-functional interface with Account Management, Logistics, Technical Support and other regional and corporate functions as required
Reviews information about Cymer with FSE’s, e.g., Business status, new products, etc
Establishes and monitors FSE training plans, FSE certification tracking and training strategies in conjunction with corporate training department

Fulltime

Field Food Service Manager

The Field Food Service Manager will be responsible for the overall execution, im...

Location

United States of America , San Antonio

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or related field preferred
Five to seven years of experience or more preferred
Minimum of three years of management responsibility
Proficient in MS Outlook, Excel, PowerPoint and Word

Job Responsibility

Innovates the Circle K brand through strategic problem-solving efforts related to our Fresh Food Fast initiatives
Collaborate with Marketing/Merchandising team, BU leadership, store leadership, and Global Foodservice subject matter experts
Leads a team of Food Service Specialists
Integrates standards that promote operational adherence to and continual improvement of food safety and HACCP standards
Accountable for Eco sure Food Safety Audit passing rates and corrective action resolution
Ensures operational compliance with requirements by monitoring and adherence to policies and procedures, and governmental regulations
Provides Food Safety Management Certification (ServSafe) training and testing for Store Managers and other identified store and field employees within the BU
Cultivates a safe and secure working environment through the implementation of safety practices, providing information and training

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Field Food Service Manager

The Field Food Service Manager leads and develops food execution and performance...

Location

United States of America , Tampa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business or related field preferred
at least five to seven years of experience, including a minimum of three years of management responsibility
proficient in MS Outlook, Excel, PowerPoint, and Word

Job Responsibility

Innovates the Circle K brand through strategic problem-solving efforts
collaborates with Marketing/Merchandising team, BU leadership and others to ensure effective training materials
leads a team of Food Service Specialists to maintain and train operational processes
ensures adherence to food safety and HACCP standards
monitors and resolves issues related to Ecosure Food Safety Audit
provides Food Safety Management Certification (ServSafe) training and testing
maintains project schedules and monitors progress
evaluates training activities and recommends adjustments
maximizes store sales by assisting with fresh food merchandising
conducts training assessments and reports results

What we offer

Safe and secure working environment
educational workshops
professional publications
personal networks
professional societies

Fulltime

Engineer III, Field Service

In this role, the incumbent is responsible for selling, quoting, planning, and m...

Location

United States

Salary:

Not provided

Voith Group

Expiration Date

Until further notice

Requirements

Capable of reading and interpreting blueprints, specifications, schedules, and budgets
Excellent verbal and written communication skills
Excellent interpersonal, sales, and customer service skills
Excellent organizational skills and attention to detail
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Proficient with Microsoft Office Suite or related software
Possess good mechanical aptitude
Ability to read micrometers and calipers
Preferred Degree in Engineering or equivalent industry experience

Job Responsibility

Develops concepts, execution plans and cost estimates for field service scope of proposals
Understands technical requirements as well as legal/regional regulations
Facilitates clarifications with customers and ensures availability of all required information
Participates in site assessments
Prepares specifications for purchased services/supplies and evaluates bids/offers
Identifies risks and opportunities during proposal phase and defines contingency plans
Facilitates project startup and details field service concept/plans during project execution
Participates in design review meetings and ensures field related design considerations
Troubleshoot machine or workpiece, make critical decisions and resolve problems
Develops and ensures availability of project specific procedures and safety assessments

What we offer

Flexibility with Work/Life Balance
Competitive Compensation and Benefits Package
401K with generous company match
Climate-Neutral Footprint Worldwide
Tuition reimbursement

Service Manager

Location

Poland

Salary:

Not provided

Anord Mardix Sweden

Expiration Date

Until further notice

Requirements

Fluent English – both spoken and written (mandatory)
Experience in managing a team of service technicians
Field service experience in the power engineering industry
Ability to manage multiple projects and priorities simultaneously
Knowledge of SAP or a similar ERP system
Experience in data management – analysis, reporting, process optimization
Familiarity with project management methodologies
Self-discipline and a strong sense of responsibility
Ability to work under resource constraints (time and cost pressure)

Job Responsibility

Building and developing the service team and managing its daily operations
Coordinating installation and commissioning projects at customer sites
Participating in product acceptance and on-site installations in accordance with contractual obligations
Ensuring the highest quality of customer service and continuous process improvement
Building and maintaining long-term relationships with clients and partners
Handling complaints and initiating corrective actions
Cooperating with the global service department
Creating, implementing, and verifying the operational strategy within the assigned area
Managing operational risk and continuously improving operational efficiency
Implementing and supervising the quality management system within the area of responsibility

Network Operations Field Service Engineer

We are continuing to grow rapidly and to support the next stage of our growth we...

Location

United Kingdom , London

Salary:

Not provided

Community Fibre

Expiration Date

Until further notice

Requirements

Thorough working knowledge of a fibre network build through significant job experience and training on site
Experience in splicing & OTDR testing
Experienced in Fault finding
Experience within Telecommunications 1st and 2nd fix
Experience with fibre blowing Machines
Experience of managing teams and effectively managing performance
Experience and qualifications in NRSWA
BT Accredited splicing qualification
Ability to demonstrate understanding of Construction Design Management (CDM) and the Health & Safety requirements incumbent with such tasks
Ability to demonstrate the ability to talk the ‘same language’ as civils and cabling contractors

Job Responsibility

Support Head of Field Services in all Field Services Engineering/Maintenance projects
Ensuring splicing, testing and reporting on our optical network is carried out to a standard as outlined by the Community Fibre - Standard Splicing and Testing documentation
Supervising Contractor Maintenance installation teams, ensuring that any project-specific quality or technical standards are well understood by the Community Fibre and Contractor teams
Undertake works resulting from internal requirements, or requests from our clients and other 3rd parties to modify, remove or replace our existing network components
Ensure that Community Fibre Health & Safety requirements are being adhered to, in accordance with the Company Health and Safety Management System, owned by the HSEQ Manager
Work alongside Field Services Manager/Engineers to ensure that all Field Services programmes are achieved on time and to the full satisfaction of the customer
Support Field services manager in all Field services engineering/Maintenance projects

What we offer

25 days holiday to enjoy, increasing by 1 day for each year of service up to 28 days
Birthday leave
Cycle to work scheme
Flexible WFH policy
Private Health Cover

Service Manager

Our client is a market-leading specialist in aerial and access equipment seeking...

Location

United States , Texas

Salary:

140000.00 USD / Year

Alfa-Executive Solutions

Expiration Date

Until further notice

Requirements

Proven track record as a Service Manager, Supervisor, or Senior Engineer within the aerial/access equipment sector (scissor/boom lifts, telehandlers, or similar)
Strong technical understanding of powered access equipment, including fault diagnosis and maintenance best practices
Demonstrable ability to manage and motivate multi-skilled service teams
Excellent organisational, communication, and interpersonal skills
Knowledge of relevant US safety standards and regulations
Customer-focused with a proactive and solutions-oriented approach
IT literate with experience using industry service and maintenance software

Job Responsibility

Lead and manage a team of service engineers and support staff
Delegate and prioritise workshop and field service assignments for access equipment
Oversee compliance with safety regulations and company quality standards at all times
Track and report on performance metrics, including response times, repair turnaround, warranty work, and customer feedback
Liaise closely with customers, sales departments, and manufacturer partners to ensure seamless service delivery
Implement processes for improving service efficiency, preventative maintenance, and parts management
Support the business in technical training, recruitment, appraisals, and the development of service staff
Control workshop budgets, cost-effectiveness, and asset management in line with business objectives

What we offer

package (to be discussed)

Fulltime

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Manager - Field Services

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