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Manager facilities soft services

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JLL

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Location:
India , Mumbai

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Facility Manager Soft Services at JLL, you'll play a crucial role in shaping a brighter way for our clients and fellow employees. You'll be responsible for overseeing and coordinating soft services within our managed facilities, ensuring a seamless and comfortable environment for occupants. This position requires a keen eye for detail, excellent communication skills, and the ability to manage multiple stakeholders.

Job Responsibility:

  • Supervise and coordinate regular maintenance activities for the facility
  • Oversee repairs and renovations to ensure the facility is in optimal condition
  • Developing and implementing building procedures and performance measures
  • Develop and manage budgets for facility operations and maintenance
  • Identify cost-saving opportunities and efficiency improvements
  • Develop and implement service level agreements (SLAs) with vendors and internal stakeholders
  • Monitor and evaluate service quality
  • Conduct regular site inspections to maintain high standards of cleanliness and safety
  • Collaborate with internal teams and external partners to enhance service delivery
  • Foster a culture of innovation and continuous improvement in soft services management
  • Manage and assist with the personal development of all direct reports
  • Develop and manage succession plans and appraisals for all direct reports
  • Actively seek to train subordinates in all aspects of the non- technical services
  • Actively multi skill all Jones Lang LaSalle staff
  • Prepare Daily/Weekly reports like Snags, TPV manpower count, attrition data
  • Contribute to the Monthly Management Report to client
  • Conducting MMR on regular basis with respective clients
  • Presenting analysis on the record maintenance for further scope betterment
  • Establish key performance indicators (KPIs) for facility operations
  • Provide regular reports on facility performance and improvements
  • Manage service contracts, including inspections and quality management of service delivery
  • Prepare tender documentation, evaluation of tenders
  • prepare contracts
  • Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client
  • Coordination with JLL SCM team to develop on vendor base & streamlining on procurement process
  • Responsible for quick closure on any break down or any R&M activity related to site
  • Evaluation of performance of all manpower & AMC vendor as per the agreed SLA
  • Implement eco-friendly practices and initiatives for energy efficiency
  • Integrate sustainable solutions for waste management and resource conservation
  • Utilize technology for facility management, such as computerized maintenance management systems (CMMS) and security systems
  • Evaluate and implement technological solutions to enhance efficiency
  • Stay informed about and ensure compliance with relevant local, state, and federal regulations
  • Implement changes to maintain compliance as regulations evolve
  • Communicate effectively with occupants, management, and relevant stakeholders
  • Address concerns and ensure a positive working environment for all
  • Identify potential risks to the facility and implement strategies to mitigate them
  • Develop contingency plans for unforeseen events
  • Participate in Emergency Evacuation procedures including crisis management and business continuity
  • Manage all Health and Safety issues and actively participate in Health and Safety reviews

Requirements:

  • Bachelor's degree in Facility Management, Business Administration, or related field
  • Proven track record of managing vendor relationships and service contracts
  • Strong knowledge of health and safety regulations and best practices
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office suite and facility management software
  • Ability to prioritize tasks and manage multiple projects simultaneously
  • More than 8 years in Facility Management – Soft Service

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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