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The Facilities Services Function is responsible for providing the workplace environment, processes, equipment, services and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. The Facilities Services team focuses on the execution of our Workplace & Solutions Strategy and FM hard and soft services, tenant's relationship and project management. Also accountable for ensuring an efficient and consistent delivery of our services standards and KPI's SLA's are always achieved while advocating best practice and company policy and procedures. The role would be based in Dublin and would require minimum 4 days in office. There would be visits to Cork, Limerick and Galway locations.
Job Responsibility
Owning and managing the IFM agreement with Bidvest Noonan, including, reception, and cleaning
Managing maintenance activities, office infrastructure, and workplace projects across all locations
Acting as the primary FM sparring partner for office managers in offices
Budgeting, procurement, and cost follow-up in collaboration with Finance
Driving KPI reporting, digitalisation, and continuous improvement within the FM function
Operational Health and Safety
Ensuring compliance with workplace, health & safety, fire, security, and business continuity requirements
Ability to communicate effectively across all levels of the organization
Demonstrate strong communication skills with both senior leadership and frontline staff
Translate strategic goals from management into clear, actionable tasks for operational teams
Maintain open, respectful, and professional dialogue with employees at all levels
Act as a bridge between technical teams, contractors, and business stakeholders
Promote collaboration, transparency, and a positive workplace culture
Requirements
Proven experience in facility management
Strong organizational and problem-solving skills
Excellent verbal and written communication abilities
Ability to interact professionally with both executive-level and operational staff
Knowledge of building systems, safety standards, and compliance requirements
Budget management experience is an advantage
Proficiency in facility management systems and tools
Proven ability to work independently with minimal supervision and make decisions when necessary
Team player with a positive can-do attitude
Excellent Microsoft Office skills, particularly in Excel and PowerPoint
Nice to have
Budget management experience
What we offer
23 days of annual leave plus up to 13 flexible days, or 25 days of annual leave with the option to add 5 extra days