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Manager-events

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Marriott Bonvoy

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Location:
India , Goa

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Job Responsibility:

  • Prepare all event documentation
  • Coordinate with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases
  • Ensure property events have a seamless turnover from sales to service back to sales
  • Recognize opportunities to maximize revenue by up-selling and offering enhancements
  • Manage group room blocks and meeting space for assigned groups
  • Identify operational challenges and develop solutions
  • Act as liaison between field salesperson and customer
  • Participate in customer site inspections
  • Assist with the sales process
  • Solicit feedback to enhance the Event Planner’s experience
  • Deliver excellent customer service
  • Coordinate and communicate event details
  • Oversee customer experiences from file turnover through post-event
  • Follow up with customer post-event
  • Respond to guest problems and complaints
  • Conduct formal pre- and post-event meetings
  • Lead meetings for assigned groups
  • Facilitate various meetings (Banquet Event Order meeting, block review, etc)
  • Assist in sales process and revenue forecasting
  • Up-sell products and services
  • Forecast group sleeping rooms and event revenue
  • Review comment cards and guest satisfaction results
  • Observe service behaviors and provide feedback
  • Assist in development of corrective action plans

Requirements:

  • High school diploma or GED
  • 1 – 2 years of experience in event management or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • at least 1 year experience in event management or related professional area

Additional Information:

Job Posted:
March 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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