This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Join RBC Capital Markets as a Manager of ETD Client Advisory & Solutions in a client-facing role that sits at the intersection of operations, risk, technology, and trading. You will serve as the primary operational contact for key external clients, managing complex escalations, driving operational excellence, and ensuring seamless coordination across our business lines. This role offers significant impact and visibility without direct people management responsibilities, allowing you to focus on building deep client relationships and solving high-stakes operational challenges.
Job Responsibility:
Serve as the main operational contact for external clients, understanding their business needs and ensuring RBC meets or exceeds service levels
Manage escalations across Operations, Risk, Technology, and Trading functions, diagnosing issues and mobilizing the right resources to resolve them quickly
Provide operational advisory to clients on process improvements, industry best practices, and strategic initiatives that enhance their experience with RBC
Represent clients in escalations to exchanges, handling inquiries related to market access, compliance, and technical issues
Coordinate new initiatives and exchange changes across the client base, ensuring smooth implementation and clear communication of impacts
Manage client communications during incidents, serving as a steady voice that keeps stakeholders informed and aligned during critical events
Support RBC cross-platform business by coordinating execution and support for internal initiatives spanning business lines such as Wealth Management
Respond to client audit requests, manage exchange inquiries, and represent Client Services on both internal and external audit matters, ensuring compliance and transparency
Requirements:
Proven experience in ETD client operations, capital markets operations, or a similar client-facing operational role, with substantial exposure to UK and European exchanges
Strong knowledge of UK and European regulatory frameworks, exchange requirements (including LME, Euronext, and other major European exchanges), and market infrastructure
Strong stakeholder management skills and the ability to build credibility quickly with senior clients and internal leaders