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Quest Diagnostics Logo Quest Diagnostics · IT - Administration

Manager Epic Bridges

United States, Norristown · Job Posted March 26, 2026
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Job Description

The Manager of Bridges-Integration Services provides strategic oversight and operational management for the Bridges team. This role focuses on resource allocation, budget management, and the long-term roadmap for healthcare interoperability. The Manager is responsible for ensuring the team meets Service Level Agreements (SLAs), fostering a culture of continuous improvement, and aligning the interface engine’s capabilities with the organization’s digital transformation goals.

Job Responsibility

  • Direct supervision of 10 Bridges Analysts, including performance evaluations, career development, and recruitment
  • Define and monitor Key Performance Indicators (KPIs) for interface performance, message volume, and error resolution rates
  • Manage the team’s bench strength, assigning analysts to projects based on skill level and organizational priority
  • Oversee upgrades and go live integrations
  • Oversee relationships and contracts with vendor partners (e.g., Infor/Cloverleaf) and third-party data partners
  • Ensure all interfaces comply with HIPAA, SOC2, and data privacy regulations
  • lead the integration portion of annual security audits
  • Build strong relationships with Epic Application Mgrs, Architects, Interface Application Mgrs, Clients etc
  • Collaborate with the CIO/CMIO to develop a 3-year interoperability roadmap, including the transition to API-first architecture and Population Health data exchanges

Requirements

  • 8+ years in Healthcare IT
  • At least 3 years in a formal leadership or supervisory role over an integration team
  • Comprehensive understanding of the Epic ecosystem and how Bridges impacts clinical and revenue cycle workflows
  • Healthcare industry experience
  • College degree in computer science, information science or equivalent work experience
  • Bridges certification and Cloverleaf Level 2 (or equivalent engine certification)

Nice to have

  • Experience managing large-scale, multi-facility Epic "Big Bang" implementations
  • PMP or ITIL Certification
  • Advanced scripting knowledge (Tcl/Tk for Cloverleaf) and experience with cloud integration (Azure/AWS)
  • Knowledge of Laboratory/Diagnostics workflows and instrumentation
  • Experience in Laboratory/Diagnostics industry

What we offer

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
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