Manager, Enterprise Support Job at Figma (London)

Enterprise Application Support Manager

Verra Mobility is seeking a strategic and technically skilled Enterprise Applica...

Location

United States , Mesa

Salary:

Not provided

Verra Mobility

Expiration Date

Until further notice

Requirements

Requires a bachelor’s degree preferably in Accounting, Finance, Business or related field (CPA preferred, but not required)
Minimum of 6 years of experience with relevant business and technology experience
Minimum of 6 years of working knowledge of core accounting/finance functions including accounts payable, general accounting, working capital management, cash applications, revenue management and billing, financial reporting and payroll
Minimum of 6 years of experience supporting enterprise level applications in a highly complex environment
Exposure to a variety of general ledger and Enterprise Resource Planning (ERP) applications
Exposure to key Oracle Fusion configurations and functionality of core financial modules, FCCS and PBCS
Ability to challenge the status quo and identify improvement opportunities
Project management experience with a track record of meeting expectations and delivering agreed-upon results
Interpersonal skills with the ability to communicate effectively and interact cross-functionally with individuals and departments throughout the business
Self-starter with the ability to multi-task and thrive under pressure

Job Responsibility

Collaborate with the accounting and finance teams to understand their business needs and coordinate with IT to implement solutions that meet the business needs, goals and objectives
Advise information system business partners on accounting implications during the implementation of new applications
Manage cross-functional financial systems projects that directly impact accounting/finance to ensure compliance with U.S. GAAP and Sarbanes-Oxley
Serve as a subject matter expert for financial applications which include Oracle Fusion, FCCS, BlackLine and PBCS
Oversee 1st line support for financial applications, ensuring quick issue resolution and minimal downtime
Oversee the configuration, support and delivery of enterprise application services ie Oracle, ServiceNow, Salesforce
Manage day-to-day support of enterprise applications, ensuring availability, reliability, and performance
Manage incident, problem, and change management processes in alignment with ITIL best practices
Ensure timely resolution of escalated issues and effective communication with stakeholders
Coordinate with business units to understand application needs and translate them into support strategies

Senior Manager, Enterprise & Strategic Support

As the Senior Manager, Enterprise Support, you will own the support experience f...

Location

United States , Denver; Nashville

Salary:

132000.00 - 182000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

5+ years of experience in customer support leadership roles
At least 3 years focused on enterprise B2B customers
Direct management experience leading teams of 10-20+ support professionals in high-growth environments
Deep understanding of enterprise customer expectations, complex multi-stakeholder environments, and premium support models
Proven track record of successfully managing high-stakes customer escalations and executive-level communications
Enterprise B2B SaaS experience with complex, technical products (Required)
Experience in HR tech, compliance, or background screening industries (Preferred)
Strong ability to influence and partner with Sales, Customer Success, Product, and Engineering teams
Data-driven approach to decision making with expertise in support metrics, SLA management, and quality assurance
Experience building support processes, playbooks, and systems that scale with growth

Job Responsibility

Own and optimize the enterprise support experience, ensuring rapid response times, high-quality resolutions, and proactive engagement with our largest customers
Serve as the primary point of contact for complex enterprise escalations, coordinating cross-functional resources and driving issues to resolution with appropriate urgency and communication
Build, coach, and develop a high-performing team of enterprise support specialists who serve as trusted advisors to strategic accounts
Design and implement differentiated support offerings for enterprise customers, including dedicated support models, enhanced SLAs, and white-glove service programs
Collaborate closely with Customer Success, Account Management, Sales, Product, and Engineering teams to ensure seamless enterprise customer experiences and advocate for customer needs
Systematically capture and analyze enterprise customer feedback, translating insights into actionable improvements and product requirements
Establish and monitor enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team performance
Develop enterprise support playbooks, escalation protocols, and knowledge management systems that enable consistent, high-quality service delivery
Partner with the Director to implement AI-powered tools that enhance enterprise support efficiency while maintaining the high-touch, personalized service our enterprise customers expect
Drive support initiatives that directly impact enterprise NRR (Net Revenue Retention) and reduce churn through exceptional service delivery

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
A relocation stipend may be available for those willing to relocate to a Checkr hub location

Fulltime

Support Manager - Developer Support Team

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

10+ years of overall experience & minimum 2+ years of experience leading & managing technical support or engineering teams
Proven experience supporting enterprise customers in complex software environments
Strong understanding of DevOps, CI/CD, and build engineering ecosystems
Experience with tools and technologies such as: Kubernetes, Docker, Helm
Maven, NPM, Gradle
Jenkins, GitHub, VCS, Artifactory
Linux systems and troubleshooting
Databases, LDAP, Apache, Tomcat, NGINX
Programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
Strong people leadership and coaching capabilities

Job Responsibility

Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads
Manage day-to-day support operations, workload distribution, and prioritisation
Coach team members on technical skills, customer empathy, and problem-solving
Establish a culture of ownership, accountability, and continuous learning
Conduct performance reviews, goal setting, and career development planning
Act as an escalation point for complex, high-impact customer issues
Provide hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments
Review root cause analyses, postmortems, and corrective action plans
Ensure all open cases have clear action plans and measurable outcomes
Drive exceptional customer experience and high CSAT scores

What we offer

Work at the forefront of DevOps innovation
Lead and shape the future of developer support and customer experience
Collaborate with world-class engineers and global customers

Support Manager - Developer Support Team

We are looking for an experienced and customer-obsessed Support Manager – Develo...

Location

India , Bangalore

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

10+ years of overall experience
minimum 2+ years of experience leading & managing technical support or engineering teams
proven experience supporting enterprise customers in complex software environments
strong understanding of DevOps, CI/CD, and build engineering ecosystems
experience with tools and technologies such as: Kubernetes, Docker, Helm, Maven, NPM, Gradle, Jenkins, GitHub, VCS, Artifactory, Linux systems and troubleshooting, Databases, LDAP, Apache, Tomcat, NGINX
programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
strong people leadership and coaching capabilities
customer-first mindset with exceptional interpersonal and communication skills
ability to balance technical depth with business and customer priorities
excellent verbal and written English communication

Job Responsibility

Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads
manage day-to-day support operations, workload distribution, and prioritisation
coach team members on technical skills, customer empathy, and problem-solving
establish a culture of ownership, accountability, and continuous learning
conduct performance reviews, goal setting, and career development planning
act as an escalation point for complex, high-impact customer issues
provide hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments
review root cause analyses, postmortems, and corrective action plans
ensure all open cases have clear action plans and measurable outcomes
drive exceptional customer experience and high CSAT scores

What we offer

Work at the forefront of DevOps innovation
lead and shape the future of developer support and customer experience
collaborate with world-class engineers and global customers
office transport
shift allowance

Fulltime

Tech Support Manager

Location

United States , Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree in Supply Chain, Business Administration, Operations Management, Information Systems, or a related discipline, or equivalent relevant experience
At least 3 years of experience in inventory management, asset control, warehouse operations, logistics, or IT asset administration
Hands-on experience using inventory platforms, asset tracking applications, or enterprise resource planning systems
Solid knowledge of inventory governance, asset lifecycle oversight, and reconciliation best practices
Strong analytical thinking, organization, and problem-solving capabilities
High attention to detail with the ability to manage competing priorities in a dynamic work environment
Familiarity with barcode tools, asset tagging methods, serial number tracking, and inventory automation technologies

Job Responsibility

Oversee the complete asset and inventory lifecycle, from acquisition and intake through assignment, upkeep, auditing, and final disposition
Maintain dependable inventory records and provide clear, up-to-date tracking of assets across multiple sites or operational areas
Perform scheduled counts, reconciliations, and compliance reviews to verify accuracy and address inconsistencies promptly
Evaluate stock levels and usage patterns to identify shortages, excess supply, and aging or outdated inventory before they impact operations
Partner with procurement, operations, IT, warehouse teams, and external suppliers to support the timely delivery and deployment of equipment and materials
Manage company-owned assets such as hardware, tools, technology devices, warehouse equipment, and other operational resources
Establish and refine inventory control methods, documentation standards, and governance practices to strengthen accountability
Produce reports and analysis on asset utilization, loss prevention, depreciation, and cost-saving opportunities to support planning and budgeting
Investigate missing, damaged, or mismatched inventory records and implement corrective actions to reduce future discrepancies
Administer asset identification processes, including tagging, barcode tracking, serial number management, and supporting documentation

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Access to top jobs
Competitive compensation
Free online training

Product Manager– Enterprise Payments

This is a 6-month contract-to-full time employee opportunity. The role is fully ...

Location

United States , Springfield

Salary:

Not provided

Capstone IT Staffing

Expiration Date

Until further notice

Requirements

Experience managing products, platforms, or services through the full product lifecycle
Strong product roadmap and strategic planning experience
Ability to gather requirements and translate business needs into product initiatives
Experience working with cross-functional teams and executive stakeholders
Strong analytical, problem-solving, and decision-making skills
Experience managing stakeholders, priorities, risks, and organizational change
Knowledge of project planning and change management practices
Bachelor's degree or equivalent experience
3–6 years of product ownership, product management, business analysis, payments, or related experience

Job Responsibility

Own the enterprise payments product roadmap and long-term strategy
Define priorities and drive execution across multiple payment initiatives
Identify opportunities to improve payment experiences and operational efficiency
Manage payment technologies across stores, mobile, and eCommerce channels
Oversee payment processors, gateways, acquiring banks, middleware, and payment hardware
Evaluate emerging payment technologies and industry trends
Lead RFP processes and technology evaluations
Assess and select payment vendors and strategic partners
Manage vendor relationships and support contract negotiations
Partner with technology, architecture, finance, operations, security, legal, and compliance teams

Fulltime

Senior Manager Enterprise Architecture

We are seeking a dedicated Senior Manager Enterprise Architecture with at least ...

Location

United States , Raceland

Salary:

Not provided

BOLLINGER MISSISSIPPI SHIPBUILDING LLC

Expiration Date

Until further notice

Requirements

Minimum of 8 years in enterprise architecture, data architecture, or systems architecture
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
3+ years of leadership experience
Deep experience with ERP and enterprise systems
Strong data modeling and database architecture expertise
Experience in industrial, manufacturing, or complex operational environments preferred

Job Responsibility

Define and maintain enterprise architecture strategy aligned to business and technology priorities
Establish enterprise data, application, and integration architecture standards and principles
Lead enterprise application inventory, rationalization, and capability mapping efforts
Define canonical enterprise data models across key business domains including projects, cost, labor, materials, schedules, and operations
Drive alignment of backend data structures and integrations across ERP, MES, PLM, engineering, procurement, and operational systems
Establish integration standards and architectural patterns in partnership with infrastructure and integration teams
Support modernization initiatives for legacy and internally developed applications
Ensure architectural readiness for analytics, cloud, automation, and AI initiatives
Evaluate current-state architecture and develop future-state roadmaps supporting scalability and operational efficiency
Partner with executive leadership, operations, engineering, cybersecurity, and IT teams to align enterprise technology investments

What we offer

Competitive Pay
Comprehensive Benefits Package
Fully Remote Position
Career Development
Cutting-Edge Projects
Positive Work Environment & Company Values

Technical Program Manager, Enterprise

As a Technical Program Manager, you will partner with our Frontier Agent Enginee...

Location

United States , New York, NY; San Francisco, CA

Salary:

211200.00 - 264000.00 USD / Year

Scale

Expiration Date

Until further notice

Requirements

5+ years of experience as a Technical Program Manager or in a technical leadership role managing complex, large-scale software engineering or machine learning development projects
2+ years of dedicated experience managing programs focused directly on core engineering infrastructure, platform services, or distributed systems
Strong foundational understanding of the Generative AI lifecycle, including LLM utilization for structured downstream tasks, model fine-tuning, and performance evaluation
Proven track record of presenting to and influencing executive-level stakeholders, with the ability to translate complex technical challenges into clear business impacts
Advanced proficiency with iterative development methodologies and modern project management tooling (Jira, Linear, etc.)
An insatiable appetite for learning and deeply engaging with modern ML/GenAI practices and infrastructure

Job Responsibility

End-to-End Program Ownership: Own the strategic planning, scheduling, and high-velocity execution of multiple enterprise-grade programs, ensuring on-time delivery against aggressive product goals
Cross-Functional Architecture Integration: Manage complex dependencies and technical communication across core teams (e.g., Platform, Forward Deployed Engineering, Product) to seamlessly deliver frontier agents to our enterprise customers
Technical Translation & Executive Influence: Synthesize deep technical complexities into concise, actionable insights for both engineers and C-suite stakeholders
Risk & Dependency Mitigation: Proactively identify, track, and architect mitigations for technical risks unique to enterprise AI deployment
Process Evolution: Modernize and scale agile execution frameworks (e.g., Jira, Linear) to support rapid, iterative machine learning and software development lifecycles
Metrics-Driven Accountability: Define, track, and report on key program health metrics, delivery forecasts, and engineering bottlenecks directly to executive leadership

What we offer

Equity
comprehensive health, dental and vision coverage
retirement benefits
learning and development stipend
generous PTO
commuter stipend (potentially)

Fulltime

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Manager, Enterprise Support

Job Description

Job Responsibility

Requirements

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