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Tucows Domains is looking for a Manager, Engineering Operations to lead the team responsible for the reliability, scalability, and performance of our infrastructure and platforms. This is a working manager role, you will lead and mentor a team of engineers while remaining technically engaged in the systems that power our services. You will help shape the strategy and operations of our infrastructure across AWS and on-premises environments, ensuring our platforms remain resilient, secure, and scalable as the business grows. You’ll partner closely with engineering teams across the organization to improve operational practices, modernize infrastructure, and ensure we deliver reliable systems for our customers.
Job Responsibility:
Lead the Engineering Operations Team
Build, mentor, and support a team of infrastructure and operations engineers
Set clear priorities, goals, and performance expectations for the team
Foster a culture of ownership, operational excellence, and continuous improvement
Own Infrastructure Reliability & Operations
Oversee the reliability and performance of infrastructure across AWS and hybrid environments
Drive improvements in observability, incident response, and operational processes
Lead root cause analysis and ensure learnings translate into long-term improvements
Guide Infrastructure & Platform Strategy
Partner with cross-functional groups such as Security Operations, Compliance and diverse Engineering teams to design and operate scalable, resilient infrastructure
Lead modernization initiatives including cloud adoption, automation, and infrastructure as code
Provide architectural guidance on systems that support high availability and performance
Stay Technically Engaged
Review infrastructure designs and technical solutions
Contribute to troubleshooting complex production issues when needed
Ensure the team is building and operating infrastructure using modern DevOps practices
Requirements:
8+ years of experience in DevOps, infrastructure engineering, site reliability engineering, or systems engineering
Experience leading or mentoring engineers in a technical environment
Hands-on experience with AWS services such as EC2, VPC, S3, RDS, IAM, and CloudWatch
Experience operating and supporting production infrastructure at scale
Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
Experience leading engineering or infrastructure teams while remaining technically engaged
Strong knowledge of AWS cloud infrastructure and distributed systems
Experience managing or operating hybrid infrastructure (cloud and on-premises)
Familiarity with Infrastructure as Code (Terraform, CloudFormation or similar)
Experience with CI/CD pipelines, automation, and modern DevOps practices
Strong understanding of Linux systems, networking fundamentals, and production operations
Proven ability to lead incident response and drive operational improvements
Experience leading change while managing day to day operational requirements
Excellent communication skills and the ability to collaborate across engineering teams
What we offer:
Generous benefits
Reasonable accommodation for individuals with disabilities
Total rewards offering including fair compensation and generous benefits