Manager, Engagement Management Job at Braze (Sydney)

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...

Location

United States , New York

Salary:

150000.00 - 180000.00 USD / Year

EvolutionIQ

Expiration Date

Until further notice

Requirements

3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
Ability to balance client needs with budget and capacity
Effective communication skills across teams with both technical and non-technical people
along with strong ability to communicate complex problems
Proficiency in data analysis and manipulation with Excel and other analytical tools
Background working with data, as an analyst, consultant, or in a client management capacity
Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
Ability to handle the ups and downs of early startup life
Enthusiasm for team work and pair work
Kind, empathetic, polite and professional

Job Responsibility

Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
Support other business and operational development initiatives, as required
Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
Weekly status updates and escalate project risks to clients and the delivery team
Document client business rules, requirements and processes and ensure proper configuration of the platform

What we offer

Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
Additional family, wellness, and pet benefits
Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
Flexible schedule for new parents returning to work
Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
$1,000/year for each employee for professional development
Opportunities for tuition reimbursement
Annual bonus plan
Company equity plan (RSUs)

Fulltime

Senior Community Engagement Manager

The Airbnb Community team is looking for an experienced Community Engagement pro...

Location

Italy , Milan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

8+ years of experience in Community Management or Consulting, Strategy, Innovation, Operations, Project Management
Strong strategic project management skills with experience leading programs and processes
Ability to approach Community through a strategic business lens and align Community goals with business goals
Entrepreneurial, solution oriented, growth mindset
Highly autonomous and self-driven
Strong verbal communication and interpersonal skills
Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
Passion for Airbnb, our Hosts, and the mission of the company
Fluent in Italian and English. Excellent written and oral communication skills
Based in Milan (strong preference)

Job Responsibility

Act as the primary bridge between the local Airbnb team and the Host Community, coordinating and prioritizing cross functional activities that entail community action across the territory
Lead Community growth, engagement and impact projects and initiatives from planning to delivery
Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
Coordinate the activities of 2 team members on an interim basis
Develop and test new methods for growing our host communities across Italy
Identify new approaches to recruit, onboard and manage new community leaders
Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
Support global Community Engagement Programming and evolve for local language and needs
Organize and lead effective Community events, both online and in-person

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...

Location

United States , San Francisco; Austin; New York; Seattle

Salary:

129800.00 - 208400.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
5+ years of Services or Success customer-facing roles
Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
Customer discovery/value realization skills
Experience identifying and interpreting themes from customer data
Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
Experience helping an organization adopt an Atlassian product or similar product
Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting

Job Responsibility

Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
Facilitate a deeper level of engagement with Advisory Services customers
Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Engagement Manager

We are on a bold mission to create the best software services offering in the wo...

Location

India , Coimbatore

Salary:

Not provided

techjays

Expiration Date

Until further notice

Requirements

Client Relationship Management
Project & Delivery Oversight
Account Strategy & Growth
Escalation & Risk Management
Internal Stakeholder Coordination
Communication & Negotiation
Project Management Tools (e.g., Jira, Asana)
Client Lifecycle Management
People Management & Coaching
Analytical & Reporting Skills

Job Responsibility

Own strategic relationships with key clients
act as a trusted advisor and escalation point
Identify business opportunities and align internal resources to meet client goals
Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
Drive continuous improvement in client satisfaction, retention, and growth metrics
Analyze account performance data to provide insights and actionable recommendations
Collaborate with sales/account managers to identify upsell and cross-sell opportunities
Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
Set performance objectives, conduct reviews, and support career development planning

What we offer

Best in class packages
Paid holidays and flexible paid time away
Casual dress code & flexible working environment
Medical Insurance covering self & family up to 4 lakhs per person

Client Engagement Manager, CMC

Serve as a single point of contact for CCS (Connectivity Car Service) and Mobili...

Location

United States , Costa Mesa

Salary:

103170.00 - 158873.00 USD / Year

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

Bachelor's Degree or higher in a related field
5 + years of experience in a similar role such as client relationship/ key account management, preferably in the telematics, IT or automobile industry.
Consulting experience at a Big4 consulting company, highly desirable
Understanding of telematics services, fleet management, and connected vehicle solutions preferred.
Telecommunications experience preferred, with broad knowledge of various telecommunication products, services, networks, carriers, rate plans, contracts, and invoices
Ability to solve practical problems and deal with a variety of situations.
Ability to interpret difficult instructions, derive valid conclusions, and recommend reasonable courses of actions within the scope of the position.
Well organized with ability to pay close attention to details.
Strong interpersonal skills.
Able to collaborate effectively with cross-functional teams.

Job Responsibility

Serve as a single point of contact for CCS (Connectivity Car Service) and Mobility service-related inquiries and requests from clients and partners.
Facilitates and lead new service-related contract development / amendments with clients, HMG affiliates and partners.
Engage in all aspects of client and partner interactions, collaborate with the Procurement team to manage vendor contracts and relationships, creation/negotiation with client companies, coordinate with all internal departments for client proposal creation, and provide consulting service to client companies.
Lead various projects related to account management, client service, and partner management.
Create/manage customer pricing model align with company's strategic direction
Create/manage wireless usage forecast model based on new services and vehicle volume.
Manage subordinate Business Analysts, as applicable
Staying abreast of service implementation and business operation status, keep clients informed and stay up to date with their connectivity service status
Functions as a key advocate for Client Business Units (CBUs)
Serve as a single point of contact for connectivity service-related inquiries and requests from clients

Fulltime

Tts trade senior supplier engagement manager

The position is within the Supplier Engagement function of the Global Supplier F...

Location

Brazil , São Paulo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience
Experience leading cross-functional team to define and achieve high value business goals
Broad and diverse functional experience (e.g. marketing, credit, acquisitions, product development, analytics)
Demonstrated experience driving business innovation, leveraging management information, and data analytics to drive results
Experience in scenario development and forecasting as well as experience serving a range of clients
Demonstrated knowledge of product development, financial acumen, and investment processes across asset classes
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Demonstrated problem-solving and decision-making skills
Demonstrated analytical and influencing skills

Job Responsibility

Lead and mentor a team of professionals in the supplier engagement team in Brazil
Foster a culture of continuous improvement and collaboration
Ensure periodic calls with all Buyers to share program trends, understand Buyer payment flows, analyze assets behaviors and inactive supplier's validation
Manage/oversee vendor relationships, performance and external partnerships
Stay abreast of industry changes and customer needs to drive innovation
Conduct thorough market research to understand industry trends and identify opportunities for supply chain finance solutions
Develop close co-ordination with Banking, Global Teams, Trade Sales and Service Sales organization
Build strong working relationship with Risk teams
Provide support on Global Initiatives/Projects
Develop close co-ordination with Banking, Global Teams, Trade Sales and TTS Sales

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

Canada , Toronto

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field (advanced degrees like MBA or MS preferred)
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience allowing contribution to architectural and machine learning design at a conceptual level
Professional services background
Exceptional clarity and persuasiveness in communication
Ability to bring together technical and non-technical stakeholders
Proactive and resourceful, comfortable identifying unmet needs and developing new solutions

Job Responsibility

Lead the AI Deployment Lifecycle from use case design to user acceptance testing (UAT)
Facilitate technical workshops with customers to align on objectives, specs, and architecture
Drive successful customer engagements as the main point of contact, managing deliverables and risks
Drive Process Improvement by championing project management excellence and refining the AI deployment playbook
Influence the Product Roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups

Fulltime

Engagement Manager II

Engagement Manager II is a critical role on our growing AI Expert Services team....

Location

United States , Chicago

Salary:

121300.00 - 142700.00 USD / Year

Braze

Expiration Date

Until further notice

Requirements

5-7 years of project management, consulting, or professional services experience
Bachelor's degree in a technical field
Advanced degrees (MBA or MS) preferred
Significant experience managing technical projects from start to finish
Experience leading workshops with senior-level stakeholders
Hands-on technical experience
Proactive and resourceful mindset
Exceptional clarity and persuasiveness in communication

Job Responsibility

Lead the AI Deployment Lifecycle from start to finish
Facilitate technical workshops with customers
Drive successful customer engagements as the main point of contact
Drive process improvement by championing project management excellence
Influence the product roadmap to ensure it remains customer-centric

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community
Employee Resource Groups

Fulltime

Manager, Engagement Management

Braze

Location:
Australia , Sydney

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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