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Manager, Engagement Management

Australia, Sydney · Job Posted February 17, 2026
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Job Description

The Manager, Engagement Management is a critical role on our growing AI Expert Services team. As an EM, you will be responsible for leading and delivering consulting engagements that support clients in improving business performance, operational efficiency, and strategic outcomes. The role provides expert advisory services across program planning, process optimisation, stakeholder engagement, and implementation of business solutions. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success.

Job Responsibility

  • Leading and delivering consulting engagements that support clients in improving business performance, operational efficiency, and strategic outcomes
  • Providing expert advisory services across program planning, process optimisation, stakeholder engagement, and implementation of business solutions
  • Being passionate about technical program delivery, process engineering, defining strategy, and championing best practices
  • Developing relationships with customer stakeholders

Requirements

  • Facilitate client workshops
  • Conduct research, diagnostic assessments, and stakeholder interviews
  • Identify opportunities for process improvement
  • Develop evidence‑based recommendations
  • Drive process improvement
  • Lead end‑to‑end delivery of consulting engagements
  • Manage project risks, timelines, resources, and stakeholder expectations
  • Coordinate cross‑functional delivery teams
  • Facilitate structured workshops
  • Drive successful customer engagements
  • Analyse existing systems, processes, and workflows
  • Redesign and document improved processes
  • Support the rollout of new processes
  • Monitor implementation outcomes
  • Contribute to the development of engagement methodologies
  • Identify and implement improvements to internal processes
  • Share best practices

What we offer

  • Competitive compensation that may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave
  • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
  • A curated in-office employee experience
  • Opportunities to give back to your community
  • Employee Resource Groups
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