Manager End User Support Job at Woodbine Entertainment Group (Etobicoke)

Manager End User Support

The Manager, End-User Support is responsible for overseeing Service Desk operati...

Location

Canada , Etobicoke

Salary:

100000.00 - 115000.00 CAD / Year

Woodbine Entertainment Group

Expiration Date

Until further notice

Requirements

College diploma or university degree in the field of Technology, Computer Science or equivalent work experience
5+ years of IT support experience, including 2+ years in a leadership role
Excellent communication, leadership, and problem-solving skills
Strong knowledge of Windows/Mac OS, Microsoft 365, and enterprise collaboration tools
Familiarity with ITIL framework and service management platforms (ServiceNow)
Experience using Microsoft Intune and Autopilot to manage end-user device
Extensive knowledge of end-user computer hardware
Experience managing support for hybrid or remote workforce
Knowledge of endpoint security and compliance standards
Ability to lead projects and implement new technologies to enhance user experience

Job Responsibility

Oversee daily support operations, ensuring timely resolution of incidents and requests in line with SLAs
monitor ticket queues and escalate critical issues to IT Operations leadership
Ensure reliable operation of end-user devices, Microsoft 365 suite, collaboration tools, and enterprise applications
Act as a liaison between IT and business units to understand user needs and improve service delivery
Manage inventory and procurement for end-user hardware and peripherals
Assist in managing capex purchase and some operating expenses associated with end-users
Assist in preparing budget submissions for expenses associated with end-users
Other related duties as assigned

Fulltime

New

Sr Technician, End User Support

This role supports the continuous and effective operation of corporate systems b...

Location

United States , Frisco

Salary:

29.93 - 53.98 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent
3 years IT related Field Experience
Hands on experience in computer support, preferably with some experience understanding an Enterprise/Call Center Environment
Communication Management
Computer Hardware
Computer Networking
Customer Experience (CX)
Customer Service
Desktop Analytics
Hardware Support

Job Responsibility

Resolve incidents and requests related to client hardware, desktop applications, operating systems, network issues, and peripheral devices to maintain system functionality
Create, review, and approve knowledge base articles to enhance support resources and information sharing
Identify incident trends, diagnose problems, create problem records, and manage problem resolution to reduce recurring issues
Manage escalations from the support organization and leadership, ensuring resolution, documentation, and follow-up
Lead local site operations to ensure compliance with support standards and guide other support staff
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
employee stock purchase plan
401(k)
medical insurance
dental insurance
vision insurance
flexible spending account
paid time off
up to 12 paid holidays
paid parental and family leave

Fulltime

End User Support / Tech Bar Technician

The End User Support Technician role at NTT DATA involves providing onsite suppo...

Location

Canada , Toronto

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 2-4 years relevant experience
High School Diploma or equivalent
Strong knowledge of Windows operating system environment
Solid client service skills
A+ desktop or equivalent skill set is required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Bilingual mandatory (French and English)

Job Responsibility

Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/printers
Support walk-up bar - assist users with all computer related issues, questions, requests
Provide exceptional customer service
Work may require discretion and independent judgment for non-routine matters
May make policy recommendations to their managers and be an escalation point for less experienced team members
May respond to calls after normal business hours per leader instructions
Identifies potential issues that could adversely impact end user experience and takes corrective action
Update and resolve tickets in a timely manner to achieve Service Levels

End User Support Administrator

Location

United States , Jupiter

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5–7 years supporting Microsoft 365 (Teams, EMS, Azure AD)
3–5 years using Intune for endpoint management and security compliance
Experience with Active Directory and Azure AD identity management
Proficiency with SCCM, Microsoft Teams, and remote management tools
Knowledge of ITIL frameworks
Experience with Windows Server operating systems
Strong working knowledge of Microsoft Security Solutions
Understanding of networking concepts and LAN/WAN technologies
Excellent verbal and written communication skills
Ability to work on-call rotations including nights and weekends

Job Responsibility

Provide daily technical support to business units and escalate unresolved issues to 2nd/3rd line teams
Administer and manage Active Directory, Azure AD, Microsoft 365, SharePoint, and Teams
Configure, image, and stage laptops and desktop computers
Support unified communications systems including room systems and SaaS integrations
Monitor and enforce system security guidelines for clients
Manage email security, backups, and ancillary security systems
Maintain accurate IT equipment inventory and document incidents in the case management system
Take ownership of critical service issues and senior stakeholder communications
Evaluate, create, and manage automation scripts
Design and lead migration projects as technical lead

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

End User Support Technician Tier 2

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

High school diploma or GED required
prefer Associate's degree or higher
A+
Microsoft Office Specialist
Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
1 year of relevant experience in a technical help desk environment
Valid driver's license, insurance and reliable personal vehicle

Job Responsibility

Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
Create clear, concise documentation in instructional knowledge-based articles
Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
Participate in Client Business Reviews when requested
Provide onsite support for clients upon request from the Client Technology Manager

Fulltime

End User Support Administrator

We are looking for a skilled Desktop / End User Support Administrator to join ou...

Location

United States , Jupiter

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in desktop support, technical support, or end user support within an enterprise environment
Strong knowledge of Microsoft Office Suite, Outlook, Microsoft 365, SharePoint, and Microsoft Teams
Experience supporting Microsoft Edge, Google Chrome, and Firefox
Familiarity with Adobe Acrobat, SentinelOne, Lotus Notes, and SAP
Hands-on experience with SCCM, Microsoft Intune, and device imaging
Experience providing executive-level / white glove support for C-level leadership
Strong troubleshooting, communication, and customer service skills
Ability to manage multiple priorities in a fast-paced environment

Job Responsibility

Provide day-to-day desktop and end user support for hardware, software, mobile devices, and peripherals
Troubleshoot issues related to Microsoft Office Suite, Outlook, Microsoft 365, SharePoint, Microsoft Teams, Microsoft Edge, Google Chrome, and Firefox
Install, configure, and support Adobe PDF Reader and Adobe Acrobat Writer
Support and troubleshoot antivirus tools, including SentinelOne
Assist users with Lotus Notes and SAP application support
Perform desktop and laptop imaging, provisioning, deployment, and refresh activities
Use SCCM and Microsoft Intune to deploy software, manage endpoints, and maintain device compliance
Deliver responsive white glove support to executives and other VIP users
Support conference room technologies and collaboration tools for meetings and presentations
Document incidents, requests, and resolutions within the ticketing system

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

End User Support Analyst

We are looking for an End User Support Analyst to provide hands-on technical ass...

Location

United States , Westwood

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of experience in desktop support, help desk, or end user services within a detail-oriented business environment
Practical experience supporting Microsoft Windows 10 and Microsoft 365 applications in an enterprise setting
Working knowledge of Active Directory, including user account maintenance and access support
Ability to diagnose and resolve common hardware, software, and connectivity issues with minimal supervision
Experience handling service desk tickets and maintaining accurate support documentation
Strong communication skills with the ability to assist internal users in a clear, detail-oriented manner
Exposure to facilities, logistics, or asset management is a plus
Comfortable working onsite in Westwood, MA and traveling quarterly between other offices (CT and ME)

Job Responsibility

Deliver in-person and remote technical support for employees, addressing workstation, software, and access-related issues in a timely manner
Troubleshoot problems involving Windows systems, Microsoft 365 applications, and general desktop functionality to restore normal operations quickly
Manage incoming service requests, document resolutions, and keep ticket activity organized to ensure clear communication and follow-through
Administer user accounts and permissions within Active Directory and related business systems as needed for onboarding and ongoing support
Prepare, deploy, and maintain desktops, laptops, and peripheral equipment for new and existing staff members
Track and organize technology assets and inventory, including equipment used to support office, warehouse, and shipping operations
Coordinate support needs across office locations and assist with onsite technical coverage based on business priorities
Contribute to operational improvements and support tasks related to workplace technology changes or internal system updates when required
Coordinate light facilities management and office operations
Assist with IT asset management, shipping/receiving, and inventory

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation

Fulltime

End User Support Specialist II

Robert Half has a client in the Manufacturing industry seeking an End User Suppo...

Location

United States , Haslet

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 - 5 years of IT support experience
Provide deskside support for end users on the production line and corporate office
Troubleshoot Zebra label printers and Zebra handheld devices
Administer user accounts for Active Directory and other applications
Microsoft Office 365 admin portal experience: assigning licenses, creating mailboxes etc.
Support Windows 10/11 Environment
Troubleshoot peripheral hardware
Experience with MFA, SSO setups within Entra ID (Azure)
Active Directory experience: create/delete users, manage GPOs etc.
Troubleshoot FTP issues

What we offer

Medical, vision, dental, and life and disability insurance
Eligible to enroll in company 401(k) plan
Access to top jobs, competitive compensation and benefits
Free online training

Fulltime

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