Manager - Employee Relations Job at Mastercard (Kuala Lumpur)

Assistant Guest Relations Manager / Guest Relations Manager

Supports all property operations, ensuring that the highest levels of hospitalit...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
advocates sound financial/business decision making
demonstrates honesty/integrity
leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

Fulltime

Employee Relations Manager

At KARL STORZ, we believe a respectful, fair, and inclusive workplace is fundame...

Location

United States , El Segundo

Salary:

91000.00 - 118200.00 USD / Year

KARL STORZ

Expiration Date

Until further notice

Requirements

5+ years in Employee Relations or HR Generalist roles with significant ER ownership
3+ years leading complex investigations and fact-finding interviews
Strong working knowledge of U.S. employment law and ER best practices
Experience with ER case management systems and data analysis
Bachelor's degree in HR or a related field (Master's preferred)
Exceptional judgment, resilience, and communication skills
Comfort partnering with and influencing senior leaders
Willingness to travel as needed

Job Responsibility

Provide expert guidance on performance management, corrective action, accommodations, and workplace concerns
Interpret and apply federal and state employment laws (ADA, FMLA, CFRA, and beyond)
Promote inclusive, unbiased practices aligned with KARL STORZ values
Lead complex investigations involving harassment, discrimination, hostile work environment, and other concerns
Conduct thorough, unbiased fact-finding and document cases in the ER case management system
Partner with leaders to ensure timely, appropriate outcomes
Coach leaders at all levels on difficult conversations, performance management, and early issue resolution
Design and deliver ER-related training and workshops
Analyze ER trends to identify risks and root causes
Partner with HRBPs to implement proactive solutions that improve engagement and minimize reactive work

What we offer

Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
includes maternal/paternal leave, adoption, and fostering of a child
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
Section 125 Flexible Spending Accounts
Life, STD, LTD & LTC Insurance
Tuition pre-imbursement up to $5,250 per year
Fitness reimbursement of up to $200 annually

Fulltime

Senior Employee Relations Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Franci...

Location

United States

Salary:

196000.00 - 245000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

15+ years of Employee Relations/Human Resources managing complex global investigations
Superior written oral communication skills and strong analytical skills
Ability to maintain composure, remain positive, collaborative and objective while under pressure and dealing with senior leaders and complex issues
Proven track record of positively influencing leaders, teams and stakeholders
Ability to be a coach, mentor and partner with stakeholders at varying levels of seniority
Expert knowledge of ER, labor relations, training, conflict resolution and direct experience leading complex global investigations at all levels including executive level
Strong preference for direct experience supporting international ER matters
Deep understanding of FMLA, EEO laws, ADA and other employment-related state and federal laws & regulations
Must be able to work under pressure and deal with complex issues, while maintaining composure
Comfortable leveraging generative AI tools (e.g.,Claude, Gemini, etc.) to accelerate daily tasks

Job Responsibility

Implement the Employee Relations (ER) framework for their client groups, including strategies and proposals to continuously drive improvements in ER practices within the organization based on trust, mutual respect, strong performance management, and accountability in support of the goals of the organization
Help implement a comprehensive communications strategy to promote ER best practices throughout the organization
Maintain and revise HR policies, procedures, and practices to ensure compliance, enhance the workplace and promote the company culture
Assess employment risk in coordination with HR leadership and Legal based on current regulatory landscape and anticipated changes
Take the lead in addressing employee issues, complaints, and complex investigations across functions and regions working in partnership with other HR, Legal, and compliance related teams
Ensure cases are handled fairly, consistently, transparently, in a timely fashion, and in line with Airbnb culture, policies, and appropriate local laws
Lead employee relations investigations, making recommendations on appropriate courses of action, matching investigation strategy to the complexity, risk, sensitivity, and confidentiality of the investigation
Counsel HR and business leaders on ER issues, trends and risks to foster sound business decisions
Review and refresh training offerings depending on company needs and external regulations
Advise HR leaders and business leaders on how to handle complex matters that may require investigation and/or serious/complex disciplinary matters

What we offer

Bonus
Equity
Employee Travel Credits

Fulltime

Employee Relations Manager

The Mgr, Employee Relations, oversees complex employee relations matters and pro...

Location

United States , Tempe

Salary:

77554.00 - 120000.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor's degree in Human Resources, Business Administration, or related field
5+ years of experience in Employee Relations or related HR roles, with expertise in handling complex cases, internal investigations, and performance management
Strong understanding of employment laws and regulatory compliance
Advanced skills in case management systems, data analysis, and reporting
Exceptional written and verbal communication skills, with demonstrated ability to mentor and train effectively
Leadership and Accountability
Analytical and Critical Evaluation
Communication and Relationship Management
Ethical Practice and Integrity
Project and Process Management

Job Responsibility

Provide direct leadership and performance coaching to assigned ER Specialists
Monitor individual accountability, quality of case work, and documentation standards
Mentor ER Specialists in building ER expertise
Lead ER team meetings in partnership with the HR Director
Recommend development goals and identify training or coaching opportunities
Partner with managers to address workplace behavior, performance issues, and policy violations
Review and approve corrective action documentation
Educate managers on legal compliance, effective coaching practices, and consistent application of company policies
Lead internal investigations into policy violations, harassment allegations, and other workplace concerns
Prepare detailed investigation reports with clear findings and recommendations

Fulltime

Employee Relations Manager

At Liaise, our people are at the heart of everything we do. We are a values-driv...

Location

United Kingdom , Highbury

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience in a senior Employee Relations or HR role, ideally within health and social care
Good working knowledge of UK employment law and HR best practice
Experience managing a range of employee relations cases end-to-end
Strong organisational skills with the ability to manage a high-volume caseload
Confident communicator with the ability to influence and support managers
Ability to coach and develop managers at all levels, building confidence in handling people matters
Practical, solutions-focused approach to problem-solving
CIPD Level 5 or equivalent experience
A values-led approach, aligned to Liaise’s commitment to being Positive, Progressive, and Personal
Clear enhanced DBS record

Job Responsibility

Provide advice and guidance to managers on employee relations matters, including disciplinaries, grievances, absence, performance, and conduct
Lead on end-to-end case management, including investigations, hearings, and outcome recommendations
Ensure all cases are managed in line with employment legislation, internal policies, and best practice
Support and coach managers to build confidence in handling people issues effectively
Maintain accurate, timely, and audit-ready case records
Identify trends in employee relations cases and highlight risks or recurring themes to the Head of HR
Support the development and implementation of HR policies and procedures
Assist with organisational change processes, including restructures and consultations
Ensure alignment with regulatory requirements, including CQC standards and expectations
Work collaboratively with the wider People team to promote consistency and best practice

What we offer

A supportive and collaborative working environment
Opportunity to develop your experience across a large, multi-site organisation
Ongoing professional development and career progression
Flexible / hybrid working arrangements

Fulltime

Employee Relations Manager

At Microsoft, our culture is built on trust, inclusion, and accountability—and o...

Location

United States , Redmond

Salary:

85100.00 - 169800.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Management, Business Administration, Organizational Behavior, HR, Industrial Relations, Psychology, or related field AND 5+ years experience in experience in HR, mediation, investigation, or ER-related roles OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 3+ years experience in HR, mediation, investigation, or employee relations (ER)-related roles OR equivalent experience
1+ year(s) experience handling internal employee investigations and managing employee conflict
Society for Human Resource Management Certified Professional (SHRM-CP) or Human Resource Certification Institute (HRCI) Professional in human resources (PHR) certification or equivalent (preferred)
Bachelor's Degree in Management, Business Administration, Organizational Behavior, HR, Industrial Relations, Psychology, or related field AND 8+ years experience in experience in HR, mediation, investigation, or ER-related roles Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, Human Resources (HR), Business Administration, Organizational Leadership, Industrial Relations, Law, or related field AND 6+ years experience in HR, mediation, investigation, or employee relations (ER)-related roles OR equivalent experience (preferred)

Job Responsibility

Triages and manages the analysis and resolution of issues related to policy or culture concerns/violations and incident or threat response independently
Recommends solutions to address issues based on established principles and culture
Updates case status and related notes
Documents findings, and maintains appropriate levels of confidentiality
Contacts and interviews complainants, reported witnesses, and respondents
Utilizes Human Resources (HR)-related tools and customer relationship management (CRM) platform
Assists/partners with internal investigative entities at Microsoft
Identifies, raises, or escalates issues for trends in employee relations
Concludes an investigation using findings
Supports and coaches employees as they navigate the Employee Relations (ER) process

Fulltime

Manager, Employee Relations Services

Mastercard is looking for a Manager, Employee Relations Advisor to join its Glob...

Location

United Kingdom , London

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Strong analytical/fact based decision-making skills
Knowledge of applicable Employee Relations policies/procedures and business practices
General knowledge of applicable employment laws and regulations
Ability to work in a global, matrixed, and complex business
Demonstrates superior judgment and ability to effectively partner and influence across the organization
Ability to handle sensitive and confidential information with discretion
Ability to multi-task in a fast-paced environment with composure
Strong organizational/time management skills
Excellent verbal and written communication skills
Excellent interpersonal skills with demonstrated patience, tact, and respect

Job Responsibility

Assist in the administration of our performance management process
Provide sound guidance (advisory) and support to employees and managers in understanding and using performance management tools and systems
Respond to employee and manager inquiries regarding performance issues, providing guidance and support
Assist in the resolution of employee conflicts and performance-related concerns
Participate in investigations related to performance issues and employee complaints
Help to ensure that performance evaluations are completed accurately and on timely
Assist in the preparation of performance-related documentation, including Coaching Plans
Advising People Business Partners and the business on probation, including extensions and probation failures
Help coordinate training sessions for managers on performance management best practices
Provide advice to People Business Partners, managers and employees about company policies and processes

Fulltime

Regional HR Manager – Employee Relations

Allied Universal is looking to hire a Regional Human Resources Manager. This pos...

Location

United States , Orange

Salary:

68640.00 - 80000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

Must possess one of the following: Bachelor’s Degree in Human Resources or Business Administration
High school diploma or equivalent with a minimum of four (4) years of administrative, human resources, employee onboarding, and/or employee relations experience
Current driver’s license if driving a company-owned vehicle or personal vehicle in the course of business
Minimum of two (2) years of administrative, human resources, employee onboarding, and/or employee relations experience
Understanding of multi-state employment law requirements
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
Strong consultative, analytical, and problem-solving skills
Professional, articulate and able to use good independent judgment and discretion
Outstanding oral and written communication skills

Job Responsibility

Investigation of, response to, and documentation of employee complaints, including potential legal issues, EEOC charges, and focus groups
Monitoring of Non-billable Overtime (NBOT): Working with Recruiters in finding proactive solutions in staffing positions
Monitoring and assuring compliance in hiring practices, personnel documentation, and other compliance items (e.g. licensing, performance evaluations, LDW report, etc.)
Training of account managers and supervisors in employee relations, positive employment practices, and avoidance of legal issues
Monitoring of employee terminations, assessment of documentation supporting terminations, and responses to the Department of Labor for unemployment claims
Participation in employee retention and human capital management activities
Coach Managers, HR designees, and others who have HR responsibilities within a branch office
Oversee employee relations and claims management activities throughout the designated area, assuring that investigations are handled and documented appropriate to negating a lawsuit
Support the Regional HR Director and Legal team on sensitive investigations
Assure compliance with programs are being appropriately administered regarding licensing, I-9s, leaves of absences, vacations, personnel file maintenance, status changes, performance evaluations, terminations, etc.

What we offer

Base wage: $68,640- $80,000 + bonus eligibility + automobile allowance & fuel card + internal promotional opportunties
Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

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Manager - Employee Relations

Job Description

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