Manager - Employee Relations Job at Mastercard (Kuala Lumpur)

Employee Relations Manager

As an Employee Relations Manager, you will be responsible for developing and mai...

Location

Salary:

Not provided

JGA Recruitment Group

Expiration Date

Until further notice

Requirements

Proven experience as an Employee Relations Manager or in a similar employee relations role
In-depth knowledge of employment laws, regulations, and best practices
Strong understanding of HR policies, procedures, and employment practices
Excellent interpersonal and communication skills to effectively collaborate with employees and management at all levels
Strong conflict resolution and mediation skills to address and resolve employee grievances and conflicts
Ability to conduct thorough and impartial investigations, maintaining confidentiality and integrity
Excellent problem-solving and decision-making skills to analyze complex employee relations issues and recommend appropriate actions
Strong organizational and time management skills to handle multiple cases and prioritize work effectively
Proficiency in using HRIS systems and other relevant HR tools
Ability to work independently and collaboratively in a team environment

Job Responsibility

Develop and implement employee relations strategies and programs that foster positive relationships and a productive work environment
Ensure compliance with employment laws and regulations, staying updated with changes and advising management on employee relations matters
Provide guidance and support to managers and employees on HR policies, procedures, and employment practices
Investigate and resolve employee grievances, conducting thorough and impartial investigations in a timely manner
Collaborate with management to address performance-related issues and develop appropriate corrective action plans
Mediate and facilitate discussions between employees and management to resolve conflicts and promote effective communication
Provide coaching and training to managers on employee relations matters, conflict resolution, and performance management
Develop and deliver employee relations training programs to enhance understanding and awareness among employees
Analyze employee relations data and trends to identify areas of improvement and recommend proactive solutions
Conduct exit interviews and analyze feedback to identify potential areas of concern and recommend improvements

Employee Relations Manager

The Employee Relations (ER) Manager is responsible for conducting HR investigati...

Location

Portugal , Lisbon

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree (or equivalent) and at least five years’ experience in Employee/Staff Relations or HR Investigations
Solid understanding of European employment laws and related HR practices, with awareness of employment frameworks across other ELMAC markets
Excellent written and verbal communication and presentation skills
Ability to understand and implement company policy, investigation procedures, and regulatory requirements fairly and consistently
Fluent in English

Job Responsibility

Conduct and/or lead thorough, timely, and impartial HR investigations across the ELMAC region, involving employees at all levels of the organisation. Maintain confidentiality and sensitivity to all issues, ensuring investigations are objective and respectful
Prepare professional, well-documented investigation records, including investigation plans, interview notes, and summaries
Present investigation findings to HR colleagues, Legal partners, and business leaders clearly, concisely, and objectively
Create and maintain strong relationships with key partners across the ELMAC region
Provide people leaders with expert advice and practical guidance on employee relations matters, including performance management, behavioural concerns, disciplinary and grievance issues, and conflict resolution
Partner with local HR Business Partners to provide counsel on complex employee relations issues and ensure consistency across countries
Participate in, or provide guidance for, performance, disciplinary, or termination discussions with employees and people leaders, as required
Promote a positive and productive working environment by responding to employee concerns, addressing issues proactively, and advising leadership on standard processes
Record and manage all cases accurately within Amgen’s case management systems, ensuring data integrity and chipping in to regional reporting and insights
Support the Employee Relations Regional Lead with the implementation of the regional Employee Relations Centre of Excellence (COE) model for ELMAC, contributing to the alignment and standardisation of ER processes and the continuous improvement of practices across the region

What we offer

Vast opportunities to learn, develop, and move up and across our global organization
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits
Flexible work arrangements

EMEA Employee Relations & HR Operations, Senior Manager

This position leads the Employee Relations (ER) and HR Ops function for the EMEA...

Location

Ireland , Dublin

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Strong ER experience gained through increasingly responsible positions within Human Resources with a focus on employee relations and people management
Strong people leadership skills focused on coaching and collaboration
Experience leading complex projects and organizational change, driving operational excellence and improved employee experience
Exceptional verbal and written communication skills in English
Ability to prioritize work and navigate ambiguity in a high growth, fast paced matrix environment
Demonstrated ability to drive results through individual efforts and influencing others, without authority over them, including with HR and Business Leaders
Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact, and business acumen
Objective and trusted advisor
credible employee advocate with the ability to work on a global team and manage remote employees
Proficient in Microsoft tools, including Outlook, Word, Excel, PowerPoint, SharePoint

Job Responsibility

Provide regional leadership to the EMEA Employee Relations and HR operations team
Lead, manage and develop team to achieve annual goals and progress the strategic ER roadmap
Act as objective and trusted advisor for both employees and management across the region
Consult and provide training, advice, counsel, and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, local employment laws, conflict resolution, performance management, progressive discipline, reductions in force and other separations of employment
Conduct robust investigations into employee complaints and allegations of misconduct in a timely, fair, and balanced way
Identify and assess the scale and scope of alleged or confirmed conduct that is deemed inappropriate, impermissible, or unacceptable
Partner with legal counsel as needed
Leads and develop team to effectively handle employee relations issues and concerns, minimizing corporate risk and improving employee experience
Provide leadership and support to the HR Operations team to ensure operational excellence and labor compliance in all jurisdictions
Ensure local legal compliance in areas such as contract and personnel file management

Employee Relations Intake Specialist

Our client, Amazon, is seeking a highly organized ER Intake Specialist to suppor...

Location

United States , Atlanta; Arlington; Herndon; Seattle; Bellevue; Nashville; San Diego; Tempe; Austin

Salary:

48.00 - 52.00 USD / Hour

Axiom Law

Expiration Date

Until further notice

Requirements

5+ years of experience in HR operations, case management, or employee relations in a large, complex organization
Strong computer proficiency, including Microsoft Word, Excel, and data management tools
Exceptional attention to detail, critical thinking, and high judgment in decision-making
Excellent written and verbal communication skills
Ability to manage competing priorities and remain flexible in a dynamic environment
Experience with HR case management systems
Proven success working with large data sets or in roles requiring rapid information processing
Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
Prior experience in staffing, employee relations, or HR analytics

Job Responsibility

Retrieve and review cases from the ER queue and determine the appropriate routing
Make high-volume, high-judgment triage decisions, typically reviewing and assigning 100 cases per day
Support the central intake process, as well as adjacent processes such as Employee Experience (EE) case management (e.g., routing emails into the case management system)
Maintain accuracy and consistency in data entry and tracking through internal tools such as HRSC and other Amazon systems
Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in compliance with internal protocols
Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization

What we offer

health benefits
401K
professional development resources
learning and development programs

Fulltime

Employee Relations Advisor

As an Employee Relations Advisor, you will be responsible for providing guidance...

Location

Salary:

Not provided

JGA Recruitment Group

Expiration Date

Until further notice

Requirements

Proven experience as an Employee Relations Advisor or in a similar role, handling employee relations matters within an organization
In-depth knowledge of employment laws, regulations, and HR policies and practices
Strong understanding of conflict resolution techniques and mediation skills
Excellent interpersonal and communication skills to effectively collaborate with employees and management at all levels
Ability to conduct thorough and objective investigations, maintaining confidentiality and integrity
Excellent problem-solving and decision-making skills to analyze employee relations issues and recommend appropriate actions
Strong organizational and time management skills to handle multiple cases and prioritize work effectively
Proficiency in using HRIS systems and other relevant HR tools
Ability to work independently and collaboratively in a team environment
Ability to maintain confidentiality and handle sensitive employee information with professionalism

Job Responsibility

Provide guidance and support to managers and employees on employee relations matters, including policy interpretation, conflict resolution, and performance management
Investigate and resolve employee complaints and grievances, ensuring fair and impartial handling of cases
Conduct thorough and objective investigations into employee relations issues, gathering relevant information and conducting interviews as necessary
Collaborate with managers to address performance-related issues and develop appropriate corrective action plans
Mediate and facilitate discussions between employees and management to resolve conflicts and improve working relationships
Assist in the development and implementation of employee relations policies, procedures, and practices in alignment with employment laws and organizational values
Stay updated with employment laws and regulations, providing guidance to ensure compliance and mitigate legal risks
Provide coaching and training to managers on effective employee relations practices, conflict resolution, and performance management
Develop and deliver employee relations training programs to enhance understanding and awareness among employees
Analyze employee relations data and trends to identify areas of improvement and recommend proactive solutions

Senior Employee Relations Partner

This Senior ER Partner will be responsible for providing employee relations supp...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Significant Employee Relations experience
Demonstrated knowledge and experience in ER practices, including investigations and performance management
Expertise in employment laws and regulations, ideally with experience with the employment framework in India
Skills in identifying problems and using fact-based analysis to develop efficient solutions
Strong verbal and written communication skills, with the ability to articulate complex recommendations clearly and concisely

Job Responsibility

Advise and coach managers on navigating complex employment issues
Collaborate with HR Business Partners and other COEs across the site in navigating unique problem statements or projects
Define POSH training calendar and any other related engagements with the POSH Internal Committee
Work with managers to address and manage complicated performance management scenarios
Lead workplace investigations into high-risk concerns and employee grievances
Partner with managers to resolve issues
Contribute to global Employee Relations projects
Support the junior team members and coach them

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Staff Relations Manager

In this vital role you will be responsible for providing expert employee relatio...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
OR Master’s degree and 2 years of Staff Relations experience
OR Bachelor’s degree and 4 years of Staff Relations experience
Strong Human Resources background with 4+ years of experience in Employee Relations
Experience advising on performance management, discipline, and involuntary terminations of employment
Knowledge and experience of employment laws and ER practices across LATAM and the U.S.
Experience conducting internal HR investigations is desirable
Advanced proficiency in English and Spanish with excellent written and oral communication skills
Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws

Job Responsibility

Provide practical and legally appropriate staff relations guidance on performance management, disciplinary action, and workplace conflict to HR partners and business leaders in LATAM, Puerto Rico and the United States
Participate in termination discussions and corrective actions with staff and leaders as needed
Conduct and document thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity
Determine findings of fact and violations of policy and prepare clear, concise investigation summaries and supporting documentation to support these findings
Partner with the Occupational Heath, staff and managers to analyze and respond to leaves of absence, return to work following them, and reasonable accommodation requests
Partner with local and regional HR Business Partners and Staff Relations team to ensure culturally nuanced and compliant ER practices
Track and update cases in the company’s case management system
Assist the Regional Staff Relations Lead in implementing process improvements, training, and ER best practices
Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, and respectful workplace behaviors

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Employee Relations Specialist

Robert Half HR Solutions is recruiting for a contract Employee Relations Special...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of experience in an Employee Relations Specialist role or similar
excellent communication skills, both written and verbal
proven experience in complaint handling and resolution
demonstrable knowledge of compliance regulations and best practices
strong background in managing employee relations
experience conducting and overseeing employee relations investigations.

Job Responsibility

Handle employee relations, ensuring compliance with all relevant regulations
act as a point of contact for employee complaints, resolving them in an efficient and respectful manner
foster a positive team environment, promoting open communication and mutual respect
document all employee interactions and resolutions thoroughly and accurately
use strong problem-solving skills to address employee issues and conflicts
provide coaching to department managers on how to conduct disciplinary conversations
communicate effectively with all levels of the organization using strong oral and written communication skills
carry out investigations related to employee relations issues, ensuring a fair and unbiased process.

What we offer

Medical insurance
vision insurance
dental insurance
life and disability insurance
eligibility to enroll in 401(k) plan.

Fulltime

Manager - Employee Relations

Mastercard

Location:
Malaysia , Kuala Lumpur

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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