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Mastercard is looking for a Manager, Employee Relations Advisor to join its Global Employee Relations team. Working closely with People Business Partners, employment law, compliance, and business stakeholders. The primary focus of this role is to support and assist in the development and administration of our performance management process. The ideal candidate will help foster a positive and productive work environment by ensuring fair and consistent performance management practices. The desired candidate will leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws.
Job Responsibility:
Assist in the administration of our performance management process
Provide sound guidance (advisory) and support to employees and managers in understanding and using performance management tools and systems
Respond to employee and manager inquiries regarding performance issues, providing guidance and support
Assist in the resolution of employee conflicts and performance-related concerns
Participate in investigations related to performance issues and employee complaints
Help to ensure that performance evaluations are completed accurately and on timely
Assist in the preparation of performance-related documentation, including Coaching Plans
Advising People Business Partners and the business on probation, including extensions and probation failures
Help coordinate training sessions for managers on performance management best practices
Provide advice to People Business Partners, managers and employees about company policies and processes
Partner with internal employment counsel, compliance and People Business Partners to effectively manage employee relations issues
Establish strong cross-functional relationships at all levels and geographies
Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services
offer potential solutions to drive greater stakeholder satisfaction
Actively engage in change to drive successful execution
Demonstrate expected behaviors
identify and escalate issues in an appropriate and timely manner
Requirements:
Strong analytical/fact based decision-making skills
Knowledge of applicable Employee Relations policies/procedures and business practices
General knowledge of applicable employment laws and regulations
Ability to work in a global, matrixed, and complex business
Demonstrates superior judgment and ability to effectively partner and influence across the organization
Ability to handle sensitive and confidential information with discretion
Ability to multi-task in a fast-paced environment with composure
Strong organizational/time management skills
Excellent verbal and written communication skills
Excellent interpersonal skills with demonstrated patience, tact, and respect
Exceptional detail and follow-up skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)