Manager, Electric Service (RSO)

• Assists with the establishment of, and monitors, goals, policies, plans, standards, performance objectives and budget for the Electric Service process
• Analyzes and recommends resource levels to plan, develop and implement policies and practices
• Monitors operating and financial objectives and ensures alignment with organization and corporate goals
• Develops dispatch/trouble staff
• Implements programs to ensure employees possess technical and behavioral skills required to support operating plans
• Manages, selects, coaches and develops staff
• Coordinates the restoration efforts in collaboration with Electric Operations’ areas in the Operations Organization
• Assists in the development and implementation of best practices to achieve efficient and effective transmission and distribution system operations and dispatch
• Assists in the planning and implementation of technological enhancements for the Energy Management Centers
• Monitors system conditions and loading, pool coordination, safety clearance support, event notification and reporting and coordination of activities in support of the Operations and Restoration processes
• Communicates with customers, communities, executives and other stakeholders in regards to system conditions and restoration efforts
• Manages the System Emergency Preparedness activities jointly with other Electric Operations managers, including operating, tagging and work practices and standards

• Requires a comprehensive understanding of the Company’s transmission and distribution network
• Ability to manage multiple priorities to effectively meet service level commitments
• Ability to influence and lead people to assure teamwork and customer satisfaction
• Must be able to work with many different constituents, departments, and varied skilled and professional employees to resolve conflicts as needed
• Must be able to understand strategic and tactical business issues, and effectively communicate important corporate and customer issues to employees
• Requires a Bachelor of Science Degree in Engineering or related discipline or equivalent experience
• Ten (10) or more years managing or supervising groups engaged in transmission/distribution or related activities
• Demonstrated experience in working and communicating across functional boundaries, developing a union workforce and process management
• Valid Motor Vehicle Operators License is required

MS in Engineering or MBA preferred

• Competitive total rewards program
• Potential incentive