This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
The eCommerce Operations Manager - Project Management will work closely with internal business partners to improve the workflow and drive operational successes based on the established strategy and in support of the department’s ongoing business objectives. This role must maintain knowledge of leading practices for SAP, order management systems, and fulfillment applications. This position requires proactively recommending changes and assisting in implementing new procedures and processes for data flow to the OMS, inventory reconciliation within the OMS facilitated by SAP, client services functions, and retail initiatives through omnichannel. The ideal candidate is a business-minded individual with a strong understanding of IT infrastructure and system implementations.
Job Responsibility
Lead local implementation of centrally developed eCommerce projects related to the order management system, digital platforms, omnichannel, and SAP
Partner on optimizations, system migrations and upgrades, and compliance regulations
Knowledgeable of industry standards for SAP S/4 Hana integration
Propose best-in-class site enhancements (UX/UI) relating to operational functionality between SAP and the OMS
Assess the requirements of inventory sourcing within SAP and reduce inefficiencies
Ensure accurate flows between the OMS and WMS for improved processing capabilities, 360 client data through SAP, and product pricing
Proactively identify and mitigate potential risks and system roadblocks
Collaborate effectively with central Digital and IT teams throughout project lifecycles, understanding the global OMS solution and any adaptations required for local needs
Partner closely with key collaborators across all levels of the organization, including IT leadership, store teams, and distribution center, to develop comprehensive project plans
Lead task forces of impacted parties to ensure on - time, within scope, and within budget deliverables
Lead Testing, Data migration, cutover, and Go-Live activities for the e-commerce channel for all upcoming system implementations
Provide comprehensive training materials for project launches, taking into account process changed and change management initiatives
Responsible for reporting, escalating, and monitoring large scale site experience outages
QA site daily for operational bugs such as load speed or within client accounts and checkout
Report accordingly and follow through to resolution
Facilitate user acceptance testing (UAT) with central and local stakeholders
Develop partnership with Retail Operations team and collaborate to disseminate company-wide communication relating to eCommerce Operations
Support on new services and related technical evolutions
Carry out requests for omnichannel optimizations to improve client and retail experience
Partner closely with supervisor and cross-functional stakeholders for implementation
Perform regular sales reconciliation between ERP Solution and eCommerce platform
Provide regular reporting on order processing productivity and omnichannel sales with KPIs
Support department in ongoing inventory management and fiscal inventory
Monitor and reconcile levels between systems pertaining to non-depletion of stock, rebalances, destocking, and omnichannel orders
Identify, analyze, and report discrepancies to IS team for correction for short-term resolution and options for a long-term fix
All other duties assigned by supervisor
Occasional travel to Logistics Center and participation in Operations and Digital seminars
Requirements
BA or equivalent, preferred
Minimum of 3-5 years in a similar role and environment, preferred
Project Management certification, preferred
Experience in ERP implementation projects. SAP S/4 Hana preferred
Strong ability to lead complex projects simultaneously
Familiarity with Adyen, Checkout.com, Avalara, and Cegid
Experience with logistics and multi-channel eCommerce and Retail
Practical knowledge of digital applications to support Client Relations teams
Proficient in Microsoft Office Suite
Advanced Excel ability
Strong presentation skills, with the ability to effectively communicate technical information to diverse audiences
Demonstrated ability to work cross-functionally
Adept at analysis of operational procedures and ability to anticipate, outline and explain both positive and negative implications of a given project
Excellent written, verbal, and interpersonal skills
Previous Product Information Management system experience is helpful
Knowledge of French is helpful
Nice to have
Previous Product Information Management system experience is helpful
Knowledge of French is helpful
What we offer
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more