Manager, Dual Entry, CVS Health

CVS Health

Location:
United States, Work At Home, Michigan

Category:
Customer Service

Contract Type:
Not provided

Salary:

54300.00 - 159120.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Collaborates with the plan sponsor implementation team to gather and analyze client requirements, assist in developing implementation plans, and work with internal departments to ensure the successful execution of implementation projects
Interacts directly with plan sponsors, addresses inquiries, and provides guidance during the implementation process, contributing to the overall success of plan sponsor onboarding
Collaborates with the various benefit set up teams to gather and analyze client requirements, assist in developing implementation plans, and work with internal departments to ensure the successful execution of implementation projects
Establishes strong relationships with internal partners, serving as the main point of contact for issue resolution
Helps establish and implement function-specific strategies, solutions, and initiatives to achieve business objectives
Integrates client onboarding and implementation processes, coordinating internal resources and ensuring a smooth transition to ongoing service delivery
Assesses team performance and metrics, analyzing data and trends to identify areas for improvement and proactively address any issues or concerns
Constructs continuous improvement initiatives in client service processes, systems, and workflows to enhance efficiency and customer satisfaction
Coaches a team of Dual Entry Analysts, providing leadership, guidance, and support to ensure excellent customer service and client satisfaction

Requirements:

3 to 5 years leadership experience (this position will have 11 direct reports)
3 to 5 years project management experience
3 to 5 years of stakeholder management experience – experience with leading, creating and delivering executive presentations
Prior experience with self-funded health insurance plans
Proficient with MS Office suite applications (PowerPoint, Excel, Teams, Word)
Adept at collaboration and teamwork
Adept at problem solving and decision-making skills
Adept at growth mindset (agility and developing yourself and others) skills
Adept at execution and delivery (planning, delivering, and supporting) skills

Nice to have:

PMP certification
Prior experience working with QuickBase and Salesforce

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
August 01, 2025

Expiration:
September 28, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Manager, Dual Entry