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Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt. The Manager Division 1 & Ordinary provides direct leadership to the Division 1 & Ordinary team within the Client Management Centre (CMC) and serves as the sole direct report to the Division 1 & Ordinary Practice Lead, who remains accountable for overall team results. The Manager will operate with a high degree of independence while working closely and collaboratively with the Division 1 & Ordinary Practice Lead, to ensure priorities, strategy, and execution remain aligned. This role focuses on ensuring operational efficiency, maintaining service standards, supporting continuous improvement, and providing guidance to team members.
Job Responsibility:
Manage the daily operations of the Division 1 & Ordinary team
ensure timely and accurate completion of operational tasks
monitor team performance against defined targets and KPIs
escalate risks or issues
provide recommendations and implement workload balancing, process improvements, and removing operational bottlenecks
participate in continuous improvement activities
support the implementation and adoption of new initiatives
supervise and support the work of team members
conduct regular one-on-one meetings, coaching sessions, and performance discussions
conduct team meetings
ensure proper coverage through scheduling
support recruitment, onboarding, and training
collaborate with other functional teams
communicate process updates, challenges, or operational changes
Requirements:
Post-secondary education or related equivalent experience in an operational or service delivery environment
insolvency experience is strongly preferred, though experience in financial services or legal support is also acceptable
4+ years of direct people management or team lead experience
experience leading a team independently, using sound judgment to escalate issues as needed while managing day-to-day decisions autonomously
strong organizational, problem-solving and time management skills, with the ability to manage multiple priorities
familiarity with process documentation and continuous improvement methodologies
strong interpersonal and communication skills (verbal and written)
comfortable working in a structured, metrics-driven environment
What we offer:
Flexible work arrangements
Vacation and wellness days
Extended health and dental coverage as well as a virtual doctor plan
Employee Assistance Program and mental health resources