Manager, Disputes & Payments Job at Amex (London)

Product Manager

We’re looking for a Product Manager to lead the evolution of our card processing...

Location

United Kingdom , London

Salary:

Not provided

Equals Group PLC

Expiration Date

Until further notice

Requirements

3+ years of product management experience
2+ years specifically focused on card products or card payment infrastructure
Understanding of card scheme networks, card processing workflows, and payment message formats
Experience working with card processors, scheme certifications, settlement platforms, and dispute management systems
Strong technical aptitude—able to work closely with engineering to define APIs, system behaviour, and integration logic
Proven track record in leading cross-functional initiatives and delivering high-availability financial products at scale
Exceptional communication skills—able to translate complex technical requirements into commercial outcomes
Demonstrated ability to track key performance metrics and drive data-informed product decisions

Job Responsibility

Product Ownership: Lead the product strategy for our card processing capabilities across authorisation, clearing, settlement, ledger posting, reconciliation, and dispute resolution
Scheme Integration: Interpret and implement changes from Visa and Mastercard operating regulations and technical bulletins. Ensure timely compliance and alignment to scheme mandates
Processing Infrastructure: Design and evolve our transaction processing stack, including primary and secondary message handling, stand-in processing, dual-message flows, and fallbacks
Partner Collaboration: Work closely with card processors, scheme representatives, and bureau partners to drive delivery, optimise latency, and improve approval ratios
API Design: Collaborate with engineering teams to build scalable and secure APIs for issuing, cardholder services, and back-office functions (e.g. reporting, limits, tokenisation)
Operational Excellence: Define and monitor KPIs such as transaction success rate, chargeback ratios, scheme fee recovery, and system uptime
Compliance & Risk: Partner with legal, risk, and compliance to ensure full alignment with PCI DSS, 3DS, SCA, AML/KYC, and other relevant regulations
Strategic Input: Identify innovation opportunities in card technology (e.g., tokenisation, softPOS, network tokenisation, real-time funding) and incorporate them into the roadmap
GTM Enablement: Support go-to-market, operational readiness, and partner enablement for all card product enhancements

What we offer

25 days holiday per year + your birthday off
Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development
Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
GetActive with Aviva - Health and Wellbeing discounts on services and products
Interbank currency rates on travel money and international transfers
Bupa Private Healthcare
Free Eye Test and £50 up to the cost of glasses
EAP Service - Mental Health Services
Life Assurance Policy - x3 annual salary
Contributory pension scheme

Fulltime

Dispute Manager

We are an IT company JATAPP, creating products that are used by millions of user...

Location

United States , Sunny Isles Beach

Salary:

Not provided

JatApp

Expiration Date

Until further notice

Requirements

Basic understanding of chargeback, retrieval, and representation processes
Experience with Excel/Google Sheets (confident use of formulas, filters, basic data analysis)
Understanding of how online payments work (PSP, acquiring banks, PayPal) would be a plus
Ability to work with a large number of cases and data without compromising quality
High level of written and spoken English - B2+ for working with international payment providers

Job Responsibility

Process and manage payment dispute and chargeback cases (PayPal, acquiring banks, other PSPs)
Handle customer refund requests in accordance with company policies
Work with subscriptions: cancellations, auto-refunds, and manual processing of complex cases
Maintain accurate documentation for each case and update statuses in internal systems
Collaborate with Support, Finance, and Payments teams to resolve disputed situations
Track root causes of disputes and assist in reporting to help reduce their occurrence in the future

What we offer

Mental and Physical Health: health care is a must, so at JATAPP, we will cover health insurance for you
Benefits Cafeteria: choose what you like most — sports, food delivery, home office supplies — and we will cover your expenses under available budget
Knowledge sharing: such events are our way to grow together. We gather to discuss new trends, share our own insights, and elevate one another
Remote-First Culture: it’s up to you whether to work remotely or at our coworking space
Personal Equipment Policy: no tech troubles — you’ll get a MacBook and everything you need for comfortable and efficient work
Learning and Development Opportunities: it's a real pleasure for us to watch you learn, so we're happy to cover your learning and development costs, as well as English courses
Community of like-minded people: at JATAPP, you will work in a team of like-minded people who are ready to launch a product, run a marathon, or climb Hoverla together
Creative freedom: we encourage initiative and creative thinking, so with us, you can be yourself and have the freedom of professional expression
Legal & Finance Support: we cooperate with the best financiers and lawyers who will be ready to help solve any of your questions upon request
Time-off Policy: 20 vacation days per year, 5 days for sick leave without medical confirmation, unlimited sick leaves with a doctor's note, 3 personal days, and 2 days off for special events or occasions

Fulltime

Collection & Dispute Accountant

We are looking for a professional to manage customer collection and dispute reso...

Location

Egypt , Cairo

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

0 to 2 Years of experience
Bachelor's degree in accounting or finance
SAP experience is a must
FMCG experience is a +
Dedicated & result orientated

Job Responsibility

Sending Monthly Claims Via emails to CCH EGP customers after being received from CCH AR team max by 7th of each month
Daily Communicating with CCH EGP Customers to collect outstanding balances promptly & as per CCH wow using Collection Worklist tool in (ERP SAP) via Electronic & Call
Maintain Weekly meetings with Commercial & AR team to solve and follow up on any problematic customer
Responsible for preparing & clarifying Payment remittance (Breakdown) & send it on daily basis to AR team for clearing
Proactive collection -Send to Customers ahead dues to notify Commercial & AR team of any potential payment issues or disputes
Support AR team by Circulating the Bi annual Balance confirmations & Or Monthly dunning letters to related customers
Maintain effective communication with Customers, Commercial, AR team ,other Business partners & stakeholders & providing support to maximize prompt payments
Daily Dispute Management & processing “receiving disputes , reviewing them, send to dispute processors , obtain approvals as per local COA & resolve Dispute
Daily update & send Dispute tracking sheet to AR & Credit Management teams
Ensuring open disputes are closed within Local SLA to achieve targeted KBI

What we offer

Bonus incentives
Coaching and mentoring programs
Development opportunities
Flexible Time
IT Equipment
Learning programs
Medical Insurance
Free product quota

Fulltime

Senior Product Manager, Disputes & Agent Enablement

OnePay is seeking a high-potential Product Manager (PM) to join our Agent Servic...

Location

India , Noida

Salary:

Not provided

OnePay

Expiration Date

Until further notice

Requirements

6-8 years of experience in Product Management, Business Analysis, or Product Operations
Experience in FinTech, Payments, or Customer Support Operations (CS/CX) is highly preferred
Understanding of Disputes/Chargebacks is a massive plus
Comfortable working with internal tooling platforms (e.g., Retool, Zendesk, Salesforce) and issue tracking (Jira)
Comfortable using data (SQL is a plus) to prove a point
You are the translator between Ops Agents and Software Engineers. You can speak both languages fluently
You are willing to roll up your sleeves, sit on the call center floor, and dig into the details to solve problems

Job Responsibility

Own the Disputes Product Experience (50%): Workflow Logic: Manage the end-to-end "Happy Path" and exception flows for customer disputes (Fraud, Billing, Service issues) within our internal tools (Retool, Zendesk)
Self-Service Management: Own the operational logic for our in-app Disputes Self-Service flows. You will determine what questions we ask customers to automate claims and reduce contact volume
Requirements Gathering: Translate complex banking regulations and operational needs into clear User Stories and PRDs for the engineering team
Drive AI Tooling Validation & Adoption (30%): The "First Tester": You will be the first line of defense for our new Agent Tooling Initiatives. You will test these tools side-by-side with agents to validate accuracy before full rollout
Feedback Loops: Establish structured feedback channels. Instead of vague reports, you will provide the US Tech Leads with concrete examples of issues, "hallucinations", or tuning opportunities from the production floor
Change Management: Drive the adoption of new features on the floor. If a tool isn't being used, your job is to find out why and fix the friction
Operational Intelligence (20%): Shadowing & Empathy: Spend dedicated time shadowing Agents (Voice, Chat, Disputes Ops) to identify bottlenecks that remote Product Managers might miss
Data Analysis: Monitor key metrics like Disputes Auto-Resolution Rate, Agent Co-Pilot Usage, and Back Office Handle Time to prioritize your backlog

What we offer

Competitive salary, stock options, and benefits from Day 1
Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
Hybrid work model (Noida BPO office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
Monthly transport and work-from-home allowances
A high-growth, mission-driven, inclusive culture where your work has real impact

Fulltime

AR / Collections Specialist

We are seeking a detail-oriented and proactive Collections / Accounts Receivable...

Location

United States , Stamford

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum 3 years of experience in collections, credit, or accounts receivable roles (preferably in a corporate environment)
Strong understanding of collections processes, AR systems, and related accounting principles
Excellent communication and negotiation skills, with the ability to handle difficult conversations professionally
Proficiency with accounting software and MS Office Suite (especially Excel)
High attention to detail, organizational skills, and the capacity to prioritize effectively in a deadline-driven environment
Ability to analyze accounts, identify issues, and recommend solutions
Associate degree in Accounting, Finance, or related field preferred
equivalent work experience accepted

Job Responsibility

Proactively contact customers via phone, email, and written correspondence to collect outstanding payments in accordance with company policy
Investigate and resolve billing discrepancies, disputes, and short payments to facilitate prompt payment
Monitor aging reports and follow up on past due accounts to reduce delinquency rates
Reconcile accounts receivable transactions and maintain accurate records in the accounting system
Collaborate with the sales, customer service, and accounting teams to resolve payment and account issues
Generate and distribute regular AR aging reports and collection status updates to management
Process incoming payments, including applying payments to correct accounts and managing payment arrangements with clients when necessary
Escalate unresolved accounts to management or initiate collection action as appropriate
Assist with month-end close processes and audit requests related to accounts receivable
Support process improvements to increase collection efficiency and reduce bad debt

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan
free online training

Manager/Associate, Issuing Risk Operations

As part of our Issuing Risk Operations team, you’ll be responsible for strengthe...

Location

Singapore

Salary:

Not provided

Airwallex

Expiration Date

Until further notice

Requirements

Experience in managing card payment fraud including (but not limited to) dispute management, developing and creating fraud rules and alerts
The willingness to learn new processes and develop skills at a fast pace
Strong sense of ownership with attention to details
Strong analytical skills including excel, business intelligence tools. and SQL
Bachelor’s Degree or equivalent in relevant fields: Finance, Business, Technology
Experience working in a global environment strongly preferred
Experience in FinTech or start-up experience is strongly preferred.

Job Responsibility

Serve as a key contributor to our Issuing risk strategy through risk alert management, fraud analysis and dispute management
Responsible for improving risk settings and drive better customer outcomes with respect to fraud management
Manage fraud detection capabilities and ensure that customer and business impacts are mitigated
Provide data-driven insights and key learnings from fraud trends or incidents and improve the current suite of fraud controls in response
Support the launches of new products and use cases from a fraud / risk perspective
Manage SLAs and deadlines to meet team and company goals
Responsible for deepening relationships with key stakeholders across the Issuing business
Ensure adherence to local and Global Compliance policies and procedures.

Fulltime

Operations Analyst - Asset Management - Payments & FX

As an Operations Analyst within the Payments and FX team, you will play a key ro...

Location

United Kingdom , London

Salary:

Not provided

Sokin

Expiration Date

Until further notice

Requirements

Previous experience in payments operations, with a focus on reconciliation, disputes, or customer onboarding
Familiarity with payment methods such as FX Payments, Pay by Link, Embedded Finance, SEPA, CHAPS, and Faster Payments
Strong analytical and problem-solving skills with excellent attention to detail
Ability to work effectively in a fast-paced and regulated environment
Competence using operational tools, back-office systems, and spreadsheets (Excel or Google Sheets)
Right to work in the jurisdiction they are looking to work in

Job Responsibility

Perform daily reconciliations of payment transactions across multiple channels and currencies
Investigate and resolve reconciliation discrepancies in a timely and accurate manner
Process manual credit adjustments as required
Support the day-to-day operational processes for Sokin’s asset management and stablecoin offering, ensuring accurate processing, settlement, and reconciliation of stablecoin and fiat transactions
Investigate and resolve exceptions, discrepancies, and failed transactions related to stablecoin movements and asset management activities
Collaborate with Compliance, Risk, and Treasury teams to ensure regulatory adherence, AML controls, and safeguarding of client assets within the stablecoin framework
Maintain and improve operational procedures and controls to support scalability, resilience, and transparency of the stablecoin platform
Support incident management and root cause analysis for operational or settlement issues affecting digital assets or client portfolios
Contribute to process automation and operational efficiency initiatives as the stablecoin and asset management products evolve
Monitor and manage account blocks or restrictions, ensuring accurate documentation and resolution

Fulltime

Product Manager, Payments

We're looking for an experienced Product Manager, Payments to lead the strategy ...

Location

United States , San Francisco, CA; Los Angeles, CA; Seattle, WA; New York, NY

Salary:

240000.00 - 320000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems)
Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar
Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N
Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments
Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality
Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems
Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences
Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams
High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences

Job Responsibility

Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion
Deeply understand stakeholder needs – from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes
and translate them into clear product strategies and scalable systems
Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact
Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines
Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes
Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale
Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams

What we offer

Offers Equity

Fulltime

Manager, Disputes & Payments

Amex

Location:
United Kingdom , London

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

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