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Manager, Disputes & Payments

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Amex

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

The Global Merchant Payments and Disputes team within GMNS Global Strategy Operations & Performance, ensures a reliable and seamless merchant experience for payments and disputes. The key focus and priorities areas for this team are Disputes management, Merchant payments and resiliency, Bank relationship management, and Oversight and control. The role of Manager, Disputes & Payments, is an exciting opportunity to lead and oversee the international disputes strategy alongside supporting key payments related projects.

Job Responsibility:

  • Drive the international disputes strategy
  • Lead projects end-to-end by working with partners to define resources, dependencies, and timelines to ensure seamless delivery
  • Conduct detailed assessments to identify merchant pain-points, opportunities and process failures and gaps
  • Develop data based recommendations and solutions supported by compelling business cases
  • Partner effectively across business groups to gain technology prioritization, stakeholder buy-in, and influence partners to drive change

Requirements:

  • Strong knowledge of the merchant disputes landscape
  • Understanding of merchant acquiring, related operational processes, and supporting technology infrastructure
  • Expertise within payments, with an understanding of payment rails and regulations
  • Advanced analytical skills with an ability to introduce structure into ambiguity
  • Strong communication and presentation skills, both written and oral
  • Proven track record to work autonomously and adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change
  • Employment eligibility to work with American Express in the UK is required
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers staffed with nurses and doctors
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
March 04, 2026

Work Type:
Hybrid work
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