Manager, Disputes & Payments Job at Amex (London)

Senior Product Manager, Disputes & Agent Enablement

OnePay is seeking a high-potential Product Manager (PM) to join our Agent Servic...

Location

India , Noida

Salary:

Not provided

OnePay

Expiration Date

Until further notice

Requirements

6-8 years of experience in Product Management, Business Analysis, or Product Operations
Experience in FinTech, Payments, or Customer Support Operations (CS/CX) is highly preferred
Understanding of Disputes/Chargebacks is a massive plus
Comfortable working with internal tooling platforms (e.g., Retool, Zendesk, Salesforce) and issue tracking (Jira)
Comfortable using data (SQL is a plus) to prove a point
You are the translator between Ops Agents and Software Engineers. You can speak both languages fluently
You are willing to roll up your sleeves, sit on the call center floor, and dig into the details to solve problems

Job Responsibility

Own the Disputes Product Experience (50%): Workflow Logic: Manage the end-to-end "Happy Path" and exception flows for customer disputes (Fraud, Billing, Service issues) within our internal tools (Retool, Zendesk)
Self-Service Management: Own the operational logic for our in-app Disputes Self-Service flows. You will determine what questions we ask customers to automate claims and reduce contact volume
Requirements Gathering: Translate complex banking regulations and operational needs into clear User Stories and PRDs for the engineering team
Drive AI Tooling Validation & Adoption (30%): The "First Tester": You will be the first line of defense for our new Agent Tooling Initiatives. You will test these tools side-by-side with agents to validate accuracy before full rollout
Feedback Loops: Establish structured feedback channels. Instead of vague reports, you will provide the US Tech Leads with concrete examples of issues, "hallucinations", or tuning opportunities from the production floor
Change Management: Drive the adoption of new features on the floor. If a tool isn't being used, your job is to find out why and fix the friction
Operational Intelligence (20%): Shadowing & Empathy: Spend dedicated time shadowing Agents (Voice, Chat, Disputes Ops) to identify bottlenecks that remote Product Managers might miss
Data Analysis: Monitor key metrics like Disputes Auto-Resolution Rate, Agent Co-Pilot Usage, and Back Office Handle Time to prioritize your backlog

What we offer

Competitive salary, stock options, and benefits from Day 1
Comprehensive health insurance coverage (health insurance, accident and disability insurance, term life insurance), including mental health support and wellness programs
Hybrid work model (Noida BPO office three days a week), various time off programs (vacation, sick, other paid leaves, and paid regional holidays)
Monthly transport and work-from-home allowances
A high-growth, mission-driven, inclusive culture where your work has real impact

Fulltime

Product Manager, Payments

We're looking for an experienced Product Manager, Payments to lead the strategy ...

Location

United States , San Francisco, CA; Los Angeles, CA; Seattle, WA; New York, NY

Salary:

240000.00 - 320000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems)
Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar
Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N
Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments
Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality
Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems
Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences
Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams
High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences

Job Responsibility

Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion
Deeply understand stakeholder needs – from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes
and translate them into clear product strategies and scalable systems
Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact
Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines
Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes
Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale
Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams

What we offer

Offers Equity

Fulltime

New

Staff Platform Manager, Chargebacks and Disputes

The Community You Will Join: Airbnb's Payments organization is central to the tr...

Location

United States

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

10+ years building payments, Payments Risk or risk related products in a product management role within global technology or financial services companies
Prior experience working with Payments Risk including Dispute lifecycle management. (Fintech experience strongly preferred)
A subject matter expert on payments risk with proven track record of launching and scaling detection, fraud prevention and dispute resolution products that balance customer experience
Experience leading complex projects, leveraging ML , operations, and signals from external vendors
Technical chops with experience as an engineer, data scientist, analyst, or operations
Experience integrating Gen AI as solution and delivering business value
Thrives in a startup environment: loves dealing with fast pace, changing needs, and limited resources.

Job Responsibility

Own and evolve the product roadmap for dispute lifecycle management spanning chargeback ingestion, representment decisioning, and pre-arbitration
Partner with Engineering, Data Science, Analytics and operations to sharpen dispute decisioning models, build product improvements and optimizations by processor, reason code, and product vertical, and translate those insights into concrete roadmap bets that improve win rate and reduce losses
Drive the design and rollout of proactive dispute prevention capabilities including on-trip signal detection and early guest outreach working cross-functionally with Customer Support, Trust, and Operations to resolve guest issues before they escalate to a chargeback
Build scalable disputes infrastructure for new payment methods and product verticals and defining evidence frameworks as Airbnb scales
Collaborate with the Enforcements and Transaction Risk team to design and implement first party misuse detection and enforcement programs that deter repeat dispute abuse, balancing recovery goals with guest experience and marketplace integrity.

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Agent-Front Desk

Process all guest check-ins by confirming reservations, assigning room, and issu...

Location

Indonesia , Bali

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late and disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping to track readiness of rooms for check-in
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
Complete designated cashier and closing reports in the computer system
Cash guests' personal checks and traveler's checks

Fulltime

Billing & Credit Control Specialist

Location

Philippines , Pasig

Salary:

Not provided

Rentokil Initial

Expiration Date

Until further notice

Requirements

Candidate must be a graduate of BS Accountancy or any related course
Open for Fresh Graduates
Advantage with at least 2-3 year(s) of work related experience
With good communication skills
Knowledgeable in MS Office Applications
With good negotiation and analyzation skills
Applicants must be willing to work in Kalawaan, Pasig City
Full-Time position(s) available.

Job Responsibility

Ensure achievement of monthly DSO Budget and other KPI targets
Manage Accounts Receivable balance and contact customers before balances become overdue to confirm payments
Responsible in identifying slow moving accounts and escalate delinquent debts for case management
Monitor customer credit limits
Acquire sufficient information to assess the credit worthiness of new clients
Monitor Field Collectors performance and productivity
Responsible in handling disputed bills and negotiate to bring payment within the agreed terms
In-charge of the preparation of Reminder Letters
Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise
To maintain good business relationship and thus improve customer retention and DSO

What we offer

HMO (Health Insurance)
Paternity / Maternity Leave (if applicable)
13th Month Pay & other Statutory benefits
Group Personal Accident Insurance
Group Term Life Insurance
Paid Non working holidays
Annual pay increase
Vacation Leave
Sick Leave (with cash conversion)
Birthday Leave

Fulltime

Site Acquisition Senior Specialist

At Vodafone, we’re not just shaping the future of connectivity for our customers...

Location

Türkiye , Adana

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Min. Associate degree (Economics, legal, engineering other related fields)
Knowledge about MS Office Applications
Good communication skills with all level of organization
Having strong analytical and presentation skills
Having strong knowledge of budget and contract management
Having strong knowledge of Site and Fiber Acquisition
Site acquisition experience is preferred

Job Responsibility

Acquisition of all GSM site candidates within the search area given by RF/Transport planning department
Manage and report regional payment processing
Identify, screen and pursue candidates for cell site development
Work under strict timelines to bring in lease agreements that are acceptable for company limits
Handle administrative details relevant to evaluating and selecting a prospective site
Work with and manage teams to achieve goals
Maintain and accurate and up-to-date tracking report
Work with regional and central rollout teams to achieve monthly targets
Renewal of finished contract between the targeted increase limits
Forecast and report on a regular basis to the Regional Site Acquisition Manager

Fulltime

Accounts Receivable / Collections Specialist

The Accounts Receivable / Collections Specialist is responsible for managing the...

Location

United States , Melville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred
2+ years of accounts receivable and/or collections experience
Strong understanding of AR processes, cash application, and collections strategies
Experience with accounting systems (e.g., QuickBooks, NetSuite, SAP, Sage, etc.)
Proficiency in Microsoft Excel (basic to intermediate)
Strong communication and negotiation skills
Ability to manage multiple accounts and follow through on collections efforts
High attention to detail and strong organizational skills

Job Responsibility

Generate and distribute customer invoices accurately and in a timely manner
Monitor aging reports and track outstanding balances
Conduct proactive collections outreach via phone, email, and customer portals
Follow up on overdue accounts and negotiate payment terms when appropriate
Apply cash receipts (checks, ACH, wires, credit cards) to customer accounts
Reconcile AR subledger to the general ledger and investigate discrepancies
Resolve billing issues, short payments, and disputes in collaboration with internal teams
Maintain detailed collection notes and customer communications in the system
Prepare AR aging reports and provide updates to management on collection status
Assist with month-end close, including AR reporting and bad debt analysis

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

Accounts Receivable Clerk

We are looking for a detail-focused Accounts Receivable Clerk to join an organiz...

Location

United States , Rohnert Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in accounts receivable, billing, or a related accounting function
Practical knowledge of invoicing, cash application, and commercial collections processes
Strong attention to detail with the ability to work accurately in a high-volume environment
Proficiency with Microsoft Excel and accounting or ERP platforms such as NetSuite, Oracle, SAP, or Sage
Clear communication skills and the ability to interact professionally with customers and cross-functional teams
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Experience in contract-based or more complex billing environments is preferred
Familiarity with deduction research, dispute handling, or automated receivables workflows is a plus

Job Responsibility

Prepare and issue customer invoices in accordance with agreed pricing, service terms, and scheduled billing timelines
Review billing information carefully to confirm charges, quantities, rates, and supporting records are accurate before invoices are released
Monitor outstanding receivables and follow up with customers on past-due balances to encourage prompt payment
Post incoming payments from multiple payment methods and reconcile them against open customer balances
Research account differences such as short payments, disputed charges, and deductions, then coordinate with internal teams to resolve them efficiently
Address customer questions related to invoicing, payment activity, and account status in a thorough and timely manner
Compile receivables reports, aging analyses, and collection progress updates for management review
Assist with month-end accounting tasks by completing reconciliations and supporting revenue-related reporting
Maintain adherence to company procedures, internal controls, and audit standards across billing and receivables activities

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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Manager, Disputes & Payments

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