Job Description
The Manager, Digital + Tech Transformation Revenue Management & Reservations, APEC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Director, Revenue Strategy & Reservations Field Support, APEC with a dotted line to the Senior Director, Commerce Support, Business Transformation Office, APEC+GC. This role will provide a bridge between current and future hotel reservations, guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel reservations (group and transient), with training delivery skills, ensuring that property teams are fully prepared to optimize EMPOWER ResApp, Opera Cloud PMS, and Sales & Catering functionality and drive hotel performance from day one. To accomplish this, the Manager, Digital + Tech Transformation Reservations, APEC will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including EMPOWER ResApp, Opera Cloud PMS, Opera Sales and Event Solution (OSEM), and use that knowledge to support hotel reservations associates across the continent. The successful candidate will have a deep knowledge of existing reservations processes within the continent and the systems that support it, including MARSHA, Opera PMS, Opera S&C, CI, SFAWeb, EMPOWER ResApp, EMPOWER GXP and the Marriott Bonvoy loyalty program. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on reservations tasks and processes.
